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Coffee Customer Service Jobs (NOW HIRING)

Cufiya

Barista - Coffee Shop (Part Time)

San Diego, CA · On-site

$16.25 - $18.50/hr

This role is perfect for someone passionate about coffee, customer service, and working in a vibrant, fast-paced environment. Your expertise and enthusiasm will help us deliver quality beverages ...

Cufiya

Barista - Coffee Shop (Full-Time)

San Diego, CA

$16 - $18.25/hr

This role is perfect for someone passionate about coffee, customer service, and working in a vibrant, fast-paced environment. Your expertise and enthusiasm will help us deliver quality beverages ...

Cufiya

Barista - Coffee Shop (Part Time)

San Diego, CA

$16 - $18.25/hr

This role is perfect for someone passionate about coffee, customer service, and working in a vibrant, fast-paced environment. Your expertise and enthusiasm will help us deliver quality beverages ...

Cufiya

Barista - Coffee Shop (Full-Time)

San Diego, CA · On-site

$16.25 - $18.50/hr

This role is perfect for someone passionate about coffee, customer service, and working in a vibrant, fast-paced environment. Your expertise and enthusiasm will help us deliver quality beverages ...

Cufiya

Barista - Coffee Shop (Full-Time)

San Diego, CA · On-site

$16 - $18.25/hr

This role is perfect for someone passionate about coffee, customer service, and working in a vibrant, fast-paced environment. Your expertise and enthusiasm will help us deliver quality beverages ...

Cufiya

Barista - Coffee Shop (Part Time)

San Diego, CA · On-site

$16 - $18.25/hr

This role is perfect for someone passionate about coffee, customer service, and working in a vibrant, fast-paced environment. Your expertise and enthusiasm will help us deliver quality beverages ...

Travelin' Tom's Coffee

Travelin Tom's Barista

Arnold, MO · On-site

$15/hr

If you're passionate about coffee, customer service, and enjoy a lively, fast-paced setting, we'd love to welcome you aboard! Travelin' Tom's Coffee baristas: * Craft and serve a variety of specialty ...

PJ's Coffee

Barista

League City, TX · On-site

$9 - $13/hr

A barista is responsible for preparing and serving high-quality coffee and beverages while delivering excellent customer service. This role involves taking orders, operating coffee equipment ...

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Coffee Customer Service information

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How much do coffee customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for coffee customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a coffee customer service representative do?

A Coffee Customer Service representative assists customers in coffee shops or cafes by taking orders, answering questions about menu items, and ensuring a positive customer experience. They may also handle payments, resolve customer concerns, and maintain cleanliness in the service area. Their goal is to provide friendly, efficient service and help customers enjoy their visit. In some cases, they may also prepare basic coffee drinks and offer recommendations based on customer preferences.

What are the key skills and qualifications needed to thrive as a coffee customer service representative?

To thrive as a Coffee Customer Service representative, you need strong communication skills, a good understanding of coffee products, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, espresso machines, and inventory management tools is often required. Excellent interpersonal skills, patience, and the ability to handle high-pressure situations help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficient service, and a positive café atmosphere.

What are some common challenges faced by coffee customer service representatives, and how can I prepare for them?

Coffee Customer Service representatives often encounter challenges such as handling high volumes of customers during peak hours, addressing special requests or complaints, and maintaining product knowledge about various coffee blends and brewing methods. To prepare, it's helpful to develop strong multitasking and communication skills, remain calm under pressure, and stay updated on menu items and promotions. Building rapport with regular customers and working closely with team members ensures smooth service and a positive environment.

What is the difference between Coffee Customer Service vs Barista?

AspectCoffee Customer ServiceBarista
CredentialsCustomer service skills, basic coffee knowledgeBarista training, coffee preparation skills
Work EnvironmentCustomer support, retail settingCoffee shop, retail environment
Employer & IndustryCoffee shops, cafes, retail chainsCoffee shops, cafes, specialty coffee stores
Search & Comparison IntentCustomer service roles in coffee industryBarista roles, coffee preparation jobs

While both roles operate within the coffee industry, Coffee Customer Service focuses on assisting customers, handling inquiries, and ensuring a positive experience. Baristas primarily prepare coffee beverages and manage the coffee station. The roles often overlap but differ mainly in responsibilities: customer interaction versus beverage preparation.

What states have the most Coffee Customer Service jobs?

States with the most job openings for Coffee Customer Service jobs include:

What are popular job titles related to Coffee Customer Service jobs?

For Coffee Customer Service jobs, the most frequently searched job titles are:

Coffee Customer Service jobs near you
Infographic showing various Coffee Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Coffee Concierge (Customer Service Representative)

Houston, TX • On-site

Katz Coffee
Food Services and Drinking Places • 1 - 10 employees
Learn more about Katz Coffeeexternal

$14 - $19.25/hr

Full-time

Re-posted 11 days ago

Job description

Role Summary
Are you passionate about coffee, connecting with people, and delivering great customer service?
Katz Coffee is looking for the perfect Coffee Concierge (Customer Service Representative) to put the heart in our customers' experience.
As a Coffee Concierge, your day begins with a fresh cup of our finest brew and a quick check of your inbox to see what orders and inquiries have come in overnight. Throughout the day, you’ll field calls and emails from a variety of customers—restaurants finalizing their weekly orders, coffee shops asking about seasonal blends, offices restocking their breakroom essentials, and occasionally an individual looking for advice on their next favorite cup. 
You’ll process orders with precision, answer questions with expertise, and provide tailored recommendations ensuring every customer feels like family. 
If you can brew up charm, compassion, and efficiency in every interaction, this is the perfect role for you! 
Since 2003, we’ve been honored to serve many of Texas's highly-acclaimed chefs, restaurants & coffeehouse owners. Now shipping our Liquid Love all over the US, we specialize in small-batch, custom roasting, with a focus on sourcing the finest coffee beans from farmers around the world. Our ultimate goal is to achieve perfection on every cup.
Responsibilities 
  • Customer Support & Sales: Engage with customers via phone, email, and chat to answer questions, resolve concerns, and guide them to the perfect coffee solutions.
  • Order Management: Process orders efficiently and accurately, ensuring a seamless experience from bean to brew.
  • Relationship Building: Foster long-term relationships with customers by understanding their preferences and anticipating their needs.
  • Product Expertise: Stay up-to-date on all our coffee blends, brewing methods, and equipment to provide tailored recommendations.
  • Problem Solving: Address customer challenges with creativity, patience, and empathy.
  • Upselling & Cross-Selling: Identify opportunities to enhance customer orders with additional products or services they’ll love.
  • Team Collaboration: Work closely with sales, operations, and marketing teams to ensure a unified and delightful customer journey.
Qualifications
  • Passion for Coffee: A love for coffee is essential; professional coffee knowledge is a bonus (but we’ll happily train you!)
  • Experience: customer service experience required, bonus points for Coffee, Beverage, Food or Hospitality industries
  • Latte Love for Customers: You love connecting with people and simplifying hard conversations.
  • Communication Skills: Exceptional verbal and written communication skills. 
  • Organization: The ability to juggle multiple tasks without spilling your coffee.
  • Attention to Detail: Please include the phrase "hawk-like" in your cover letter to show you've read this job description carefully.
  • Tech Savviness: Familiarity with CRM systems, order management software, and basic Microsoft Office skills.
  • Problem Solver: Quick on your feet and able to find solutions that keep customers smiling.
  • Team Spirit: A collaborative mindset and a willingness to support your team in all things caffeinated and beyond.