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Coffee Customer Service Jobs (NOW HIRING)

Travelin' Tom's Coffee

Travelin Tom's Barista

Arnold, MO · On-site

$15/hr

If you're passionate about coffee, customer service, and enjoy a lively, fast-paced setting, we'd love to welcome you aboard! Travelin' Tom's Coffee baristas: * Craft and serve a variety of specialty ...

PJ's Coffee

Barista

League City, TX · On-site

$9 - $13/hr

A barista is responsible for preparing and serving high-quality coffee and beverages while delivering excellent customer service. This role involves taking orders, operating coffee equipment ...

Kona Ice

Mobile Barista

Hackensack, NJ · On-site

$17/hr

If you're passionate about coffee, customer service, and enjoy a lively, fast-paced setting, we'd love to welcome you aboard! Travelin' Tom's Coffee baristas: * Craft and serve a variety of specialty ...

Anthem Coffee

Customer Service

Tacoma, WA · On-site

$17.25 - $23.25/hr

... coffee, espresso drinks, blended drinks, and teas, has the ability to work in a fast paced ... due to the alcohol service we provide. Requirements: Has to be 18 and older because we serve ...

Anthem Coffee

Customer Service

Puyallup, WA · On-site

$17.25 - $23.25/hr

... coffee, espresso drinks, blended drinks, and teas, has the ability to work in a fast paced ... due to the alcohol service we provide. Requirements: Has to be 18 and older because we serve ...

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Coffee Customer Service information

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$9

$18

$26

How much do coffee customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for coffee customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Coffee Customer Service representatives, and how can I prepare for them?

Coffee Customer Service representatives often encounter challenges such as handling high volumes of customers during peak hours, addressing special requests or complaints, and maintaining product knowledge about various coffee blends and brewing methods. To prepare, it's helpful to develop strong multitasking and communication skills, remain calm under pressure, and stay updated on menu items and promotions. Building rapport with regular customers and working closely with team members ensures smooth service and a positive environment.

Is working in a coffee shop customer service?

Yes, working as a coffee customer service representative involves assisting customers, taking orders, and providing a positive experience in a coffee shop environment. The role often requires good communication skills, multitasking, and knowledge of the products offered.

What are the key skills and qualifications needed to thrive as a Coffee Customer Service representative, and why are they important?

To thrive as a Coffee Customer Service representative, you need strong communication skills, a good understanding of coffee products, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, espresso machines, and inventory management tools is often required. Excellent interpersonal skills, patience, and the ability to handle high-pressure situations help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficient service, and a positive café atmosphere.

What does a Coffee Customer Service representative do?

A Coffee Customer Service representative assists customers in coffee shops or cafes by taking orders, answering questions about menu items, and ensuring a positive customer experience. They may also handle payments, resolve customer concerns, and maintain cleanliness in the service area. Their goal is to provide friendly, efficient service and help customers enjoy their visit. In some cases, they may also prepare basic coffee drinks and offer recommendations based on customer preferences.

How to get a job from a coffee chat?

To secure a coffee customer service job through a coffee chat, prepare by researching the company and practicing your communication skills. During the chat, demonstrate enthusiasm, ask insightful questions, and express your interest in the role. Follow up with a thank-you note to reinforce your interest and leave a positive impression.

What is the difference between Coffee Customer Service vs Barista?

AspectCoffee Customer ServiceBarista
CredentialsCustomer service skills, basic coffee knowledgeBarista training, coffee preparation skills
Work EnvironmentCustomer support, retail settingCoffee shop, retail environment
Employer & IndustryCoffee shops, cafes, retail chainsCoffee shops, cafes, specialty coffee stores
Search & Comparison IntentCustomer service roles in coffee industryBarista roles, coffee preparation jobs

While both roles operate within the coffee industry, Coffee Customer Service focuses on assisting customers, handling inquiries, and ensuring a positive experience. Baristas primarily prepare coffee beverages and manage the coffee station. The roles often overlap but differ mainly in responsibilities: customer interaction versus beverage preparation.

How much does a coffee roaster earn?

A coffee roaster's salary typically ranges from $30,000 to $50,000 annually, depending on experience, location, and the size of the operation. Skilled roasters with certifications or specialized knowledge may earn higher wages, especially in premium or specialty coffee environments.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as executive consultants, specialized medical professionals, or successful entrepreneurs. These positions often require advanced skills, significant experience, or ownership of a business, and may involve flexible or demanding schedules.
More about Coffee Customer Service jobs
What cities are hiring for Coffee Customer Service jobs? Cities with the most Coffee Customer Service job openings:
What states have the most Coffee Customer Service jobs? States with the most job openings for Coffee Customer Service jobs include:
What job categories do people searching Coffee Customer Service jobs look for? The top searched job categories for Coffee Customer Service jobs are:
Coffee Customer Service jobs near you
Infographic showing various Coffee Customer Service job openings in the United States as of June 2026, with employment types broken down into 9% Full Time, and 91% Part Time. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Coffee Concierge (Customer Service Representative)

Coffee Concierge (Customer Service Representative)

Katz Coffee

Houston, TX

$14 - $19.25/hr

Full-time

Posted 15 days ago

Job description

Role Summary
Are you passionate about coffee, connecting with people, and delivering great customer service?
Katz Coffee is looking for the perfect Coffee Concierge (Customer Service Representative) to put the heart in our customers' experience.
As a Coffee Concierge, your day begins with a fresh cup of our finest brew and a quick check of your inbox to see what orders and inquiries have come in overnight. Throughout the day, you’ll field calls and emails from a variety of customers—restaurants finalizing their weekly orders, coffee shops asking about seasonal blends, offices restocking their breakroom essentials, and occasionally an individual looking for advice on their next favorite cup. 
You’ll process orders with precision, answer questions with expertise, and provide tailored recommendations ensuring every customer feels like family. 
If you can brew up charm, compassion, and efficiency in every interaction, this is the perfect role for you! 

Since 2003, we’ve been honored to serve many of Texas's highly-acclaimed chefs, restaurants & coffeehouse owners. Now shipping our Liquid Love all over the US, we specialize in small-batch, custom roasting, with a focus on sourcing the finest coffee beans from farmers around the world. Our ultimate goal is to achieve perfection on every cup.

Responsibilities 
  • Customer Support & Sales: Engage with customers via phone, email, and chat to answer questions, resolve concerns, and guide them to the perfect coffee solutions.
  • Order Management: Process orders efficiently and accurately, ensuring a seamless experience from bean to brew.
  • Relationship Building: Foster long-term relationships with customers by understanding their preferences and anticipating their needs.
  • Product Expertise: Stay up-to-date on all our coffee blends, brewing methods, and equipment to provide tailored recommendations.
  • Problem Solving: Address customer challenges with creativity, patience, and empathy.
  • Upselling & Cross-Selling: Identify opportunities to enhance customer orders with additional products or services they’ll love.
  • Team Collaboration: Work closely with sales, operations, and marketing teams to ensure a unified and delightful customer journey.
Qualifications
  • Passion for Coffee: A love for coffee is essential; professional coffee knowledge is a bonus (but we’ll happily train you!)
  • Experience: customer service experience required, bonus points for Coffee, Beverage, Food or Hospitality industries
  • Latte Love for Customers: You love connecting with people and simplifying hard conversations.
  • Communication Skills: Exceptional verbal and written communication skills. 
  • Organization: The ability to juggle multiple tasks without spilling your coffee.
  • Attention to Detail: Please include the phrase "hawk-like" in your cover letter to show you've read this job description carefully.
  • Tech Savviness: Familiarity with CRM systems, order management software, and basic Microsoft Office skills.
  • Problem Solver: Quick on your feet and able to find solutions that keep customers smiling.
  • Team Spirit: A collaborative mindset and a willingness to support your team in all things caffeinated and beyond.