ZipRecruiter

Log In

1

Coach Customer Service Jobs in Michigan (NOW HIRING)

CGC Home Services

Customer Service Associate

Howell, MI

$13.50 - $18.75/hr

You actively seek out mentorship, coaching, and new techniques to sharpen your edge. Key Responsibilities: Hiring for Second Shift. Hours 11am-8pm with one hour lunch break. Customer service ...

Trintech

Manager, Customer Success

Norway, MI · On-site

$90 - $130/hr

You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...

New

CGC WATER

Customer Service Associate

Howell, MI · On-site

$13.50 - $18.75/hr

You actively seek out mentorship, coaching, and new techniques to sharpen your edge. Key Responsibilities: Hiring for Second Shift. Hours 11am-8pm with one hour lunch break. Customer service ...

CGC Water

Customer Service Associate

Howell, MI · On-site

$13.50 - $18.75/hr

You actively seek out mentorship, coaching, and new techniques to sharpen your edge. Key Responsibilities: Hiring for Second Shift. Hours 11am-8pm with one hour lunch break. Customer service ...

Meijer, Inc.

Manager - Customer Service

Roseville, MI · On-site

Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient.

Meijer

Manager - Customer Service

Roseville, MI · On-site

Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient.

New

Meijer

Manager - Customer Service

Roseville, MI · On-site

Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient.

Hertz

Customer Service Associate

Detroit, MI · On-site

$17/hr

Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and ...

next page

Showing results 1-20

All JobsCoach Customer Service JobsCoach Customer Service Jobs in Michigan

Coach Customer Service information

What is a Coach Customer Service?

A Coach Customer Service job involves mentoring and guiding customer service representatives to improve their communication skills, problem-solving abilities, and overall performance. Coaches provide feedback, conduct training sessions, and monitor service interactions to ensure high-quality customer support. They also analyze key performance metrics and work closely with teams to enhance customer satisfaction and efficiency.

What are the primary responsibilities of a Coach Customer Service on a typical day?

A Coach Customer Service typically spends their day monitoring customer interactions, providing feedback, and conducting training sessions to help team members improve their communication and problem-solving skills. They may also develop and update training materials, lead group workshops, and assist with onboarding new staff. Collaboration with supervisors and other department leaders is common to ensure service standards are met and that staff development aligns with company goals. This role is vital in fostering a supportive environment where continuous improvement and high-quality service are prioritized.

What are the key skills and qualifications needed to thrive in the Coach Customer Service position, and why are they important?

To thrive as a Coach Customer Service, you need a solid background in customer service best practices, training methodologies, and experience in mentoring or supervisory roles. Familiarity with CRM systems, call center platforms, and workforce management tools, as well as certifications in coaching or customer service (such as ICF or HDI), are often valuable. Exceptional interpersonal skills, active listening, patience, and the ability to motivate others help someone stand out in this position. These combined skills enable coaches to effectively guide and develop team members, resulting in enhanced service quality and customer satisfaction.

How to become a coach customer service?

To become a coach customer service professional, candidates typically need strong communication and problem-solving skills, experience in customer service, and familiarity with coaching techniques or tools. Relevant certifications or training in customer service or coaching can enhance prospects, and some roles may require prior experience in a supervisory or mentoring capacity.

What are popular job titles related to Coach Customer Service jobs in Michigan?

For Coach Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Coach Customer Service jobs in Michigan look for?

The top searched job categories for Coach Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Coach Customer Service jobs?

Cities in Michigan with the most Coach Customer Service job openings:

Coach Customer Service jobs near you
Infographic showing various Coach Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Associate

CGC Home Services

Howell, MI

$13.50 - $18.75/hr

Other

Posted 27 days ago

Job description

We only HIRE the BEST!
Who We Are:
We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. To achieve this, we need top-tier team members who can dominate the field.
Who You Are:
A results-driven Customer Service Associate to be on our 2nd shift (11:00a.m to 8p.m). This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with ServiceTitan is strongly preferred, as this role requires hands-on management of the dispatch board. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge.
Key Responsibilities:
Hiring for Second Shift. Hours 11am-8pm with one hour lunch break.

Customer service interaction
  • Manage incoming calls to identify, assess, and meet the diverse needs of our customers
  • Book sales appointments from leads coming from sources such as a phone call, internet, lists, etc
  • Dispatch and schedule
  • Keep accurate records of customer interactions
  • Follow established department procedures, guidelines, and policies
  • Serving our external and internal customers with urgency and grace
Skills and experience we are looking for:
  • Proven customer service experience
  • Strong phone contact handling
  • Booking sales appointments
  • Dispatch experience
  • Communication experience
  • Bilingual (Spanish) is helpful
  • Active listening skills
  • Solid computer/typing skills
  • Familiarity with MS Office
  • A heart to serve a variety of personalities and (potentially difficult) circumstances
  • Ability to multi-task
  • Ability to Prioritize
  • Manage time effectively
  • Willingness to go the extra mile when engaging customers
  • Responsible to close up the office
A "Get It Done" Mentality
  • We will provide quality service along with quality customer experience.
  • Our Call center team is the "Heartbeat" of our operation and serves all departments and customers.   The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Drive a Culture of Accountability amp; Winning
  • Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.
  • Track amp; Dominate Your Scorecard
  • Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities
Mentor amp; Uplift Others Around You
  • Push others to be better. Support our teammates and help create a culture of continuous growth and leading
  • Lifelong Learner amp; Growth-Minded
  • You are always improving and learning from others.
  • You actively seek out mentorship, coaching, and new techniques to sharpen your edge
What We Offer:
Competitive pay structure
Opportunity to directly influence revenue and operations
Career Growth Opportunities- we promote from within!
A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.
Best-in-Class Training amp; Coaching- we invest in your success.
Industry-Leading Products amp; Services
Ready to drive our business to new levels?
If you're a highly competitive, self-driven leader ready to Grow our Water Treatment and Plumbing Service, we want to talk to you.
Apply Now!

Apply