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Coach Customer Service Jobs in Michigan (NOW HIRING)

CGC Home Services

Customer Service Associate

Howell, MI · On-site

$13.50 - $18.75/hr

You actively seek out mentorship, coaching, and new techniques to sharpen your edge. Key Responsibilities: Hiring for Second Shift. Hours 11am-8pm with one hour lunch break. Customer service ...

CGC Water

Customer Service Associate

Howell, MI · On-site

$13.50 - $18.75/hr

You actively seek out mentorship, coaching, and new techniques to sharpen your edge. Key Responsibilities: Hiring for Second Shift. Hours 11am-8pm with one hour lunch break. Customer service ...

CGC WATER

Customer Service Associate

Howell, MI · On-site

$13.50 - $18.75/hr

You actively seek out mentorship, coaching, and new techniques to sharpen your edge. Key Responsibilities: Hiring for Second Shift. Hours 11am-8pm with one hour lunch break. Customer service ...

Hertz

Customer Service Associate

Wyoming, MI · On-site

$17/hr

Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and ...

Hertz

Customer Service Associate

Detroit, MI · On-site

$17/hr

Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and ...

Millerknoll

Customer Service Supervisor

Zeeland, MI · Hybrid

Provides coaching, training, and mentoring to new and existing team members both formally and informally. * Researches and implements service solutions to ensure best-in-class customer experience ...

MillerKnoll

Customer Service Supervisor

Zeeland, MI · On-site

Provides coaching, training, and mentoring to new and existing team members both formally and informally. * Researches and implements service solutions to ensure best-in-class customer experience ...

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Coach Customer Service information

What are the key skills and qualifications needed to thrive in the Coach Customer Service position, and why are they important?

To thrive as a Coach Customer Service, you need a solid background in customer service best practices, training methodologies, and experience in mentoring or supervisory roles. Familiarity with CRM systems, call center platforms, and workforce management tools, as well as certifications in coaching or customer service (such as ICF or HDI), are often valuable. Exceptional interpersonal skills, active listening, patience, and the ability to motivate others help someone stand out in this position. These combined skills enable coaches to effectively guide and develop team members, resulting in enhanced service quality and customer satisfaction.

What is a Coach Customer Service?

A Coach Customer Service job involves mentoring and guiding customer service representatives to improve their communication skills, problem-solving abilities, and overall performance. Coaches provide feedback, conduct training sessions, and monitor service interactions to ensure high-quality customer support. They also analyze key performance metrics and work closely with teams to enhance customer satisfaction and efficiency.

What are the primary responsibilities of a Coach Customer Service on a typical day?

A Coach Customer Service typically spends their day monitoring customer interactions, providing feedback, and conducting training sessions to help team members improve their communication and problem-solving skills. They may also develop and update training materials, lead group workshops, and assist with onboarding new staff. Collaboration with supervisors and other department leaders is common to ensure service standards are met and that staff development aligns with company goals. This role is vital in fostering a supportive environment where continuous improvement and high-quality service are prioritized.

What are popular job titles related to Coach Customer Service jobs in Michigan?

For Coach Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Coach Customer Service jobs in Michigan look for?

The top searched job categories for Coach Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Coach Customer Service jobs?

Cities in Michigan with the most Coach Customer Service job openings:

Coach Customer Service jobs near you
Infographic showing various Coach Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Specialist - Detroit, MI

G2 Venture Partners

Detroit, MI • On-site

Other

Re-posted yesterday

Job description

Join Seegrid

Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

About The Role

As a Robotics Specialist under the Customer Success team at Seegrid, you will be instrumental in implementing AMR solutions to enhance operational efficiency and productivity at customer sites. You will drive customer adoption by ensuring end users and site leaders are properly trained, involved, and invested in the product and application. The heart of Seegrid is our customers, so the ability to build rapport and provide world-class support is crucial.

The Robotics Specialist role is based out of Detroit, MI and may require up to 80% travel.

Responsibilities Include:
  • Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
  • Manage and conduct all on-site training and adoption support activities
  • Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns
  • Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
  • Coach customer staff on safety, operation and application details
  • Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
  • Prepare for implementations by reviewing drawings and specifications
  • Take ownership on-going skill development by engaging in regular product and software trainings
Required Qualifications:
  • Associates degree in electrical/mechanical technology, or at least 3 years of experience in robotics implementation or programming
  • Ability to work long hours in noisy and busy environments
  • Ability to lift 50 pounds
  • Strong customer interface with commitment to customer satisfaction
  • Excellent written and verbal communication skills
  • Good technical knowledge of Windows; proficient in Microsoft Office
  • Strong work ethic and willingness to learn
  • Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required
  • Must be a highly responsible individual who can work independently and with minimal supervision
Desirable Qualifications:
  • Experience with Linux

Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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