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Coach Customer Service Remote information

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$21.5K

$52.2K

$70.5K

How much do coach customer service remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for coach customer service remote in the United States is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is a Coach Customer Service Remote?

A Coach Customer Service Remote is a professional who provides guidance and training to customer service representatives while working remotely. They are responsible for monitoring performance, offering feedback, and helping team members develop skills to improve customer interactions. These coaches use various communication tools and technology to conduct training sessions, one-on-one coaching, and performance evaluations from a remote location. Their main goal is to enhance the quality and efficiency of customer service provided by the team.

How does a remote Coach Customer Service role typically interact with team members and support agents?

In a remote Coach Customer Service position, collaboration with team members and support agents is usually facilitated through digital communication tools such as video calls, instant messaging, and shared platforms. Coaches regularly conduct virtual training sessions, provide real-time feedback, and participate in team meetings to ensure alignment on customer service standards. Building trust and rapport with remote agents can be a challenge, so maintaining open communication and being proactive in offering support are key to success. Most organizations encourage regular check-ins and ongoing mentorship to foster a supportive and high-performing remote environment.

What is the difference between Coach Customer Service Remote vs Customer Support Specialist?

AspectCoach Customer Service RemoteCustomer Support Specialist
CredentialsCustomer service experience, communication skillsCustomer service experience, technical knowledge
Work EnvironmentRemote, flexible hours, coaching-focusedRemote or on-site, support-focused
Industry UsageCustomer service coaching, training rolesHandling customer inquiries, troubleshooting
Search IntentCoaching, training, remote customer service rolesCustomer support, technical assistance roles

While both roles involve customer interaction, a Coach Customer Service Remote focuses on training and mentoring customer service teams remotely, whereas a Customer Support Specialist handles direct customer inquiries and technical issues. The coaching role emphasizes guiding others, while the support role emphasizes problem-solving and technical knowledge.

What are the key skills and qualifications needed to thrive as a Coach Customer Service Remote, and why are they important?

To thrive as a Coach Customer Service Remote, you need strong knowledge of customer service principles, experience in coaching or training, and typically a background in customer support roles. Familiarity with customer relationship management (CRM) software, call center platforms, and e-learning tools is commonly required. Excellent communication, active listening, and motivational skills help you effectively mentor and inspire remote teams. These skills ensure consistent service quality, foster employee growth, and drive customer satisfaction in virtual environments.
More about Coach Customer Service Remote jobs
What states have the most Coach Customer Service Remote jobs? States with the most job openings for Coach Customer Service Remote jobs include:
What job categories do people searching Coach Customer Service Remote jobs look for? The top searched job categories for Coach Customer Service Remote jobs are:
Coach Customer Service Remote jobs near you
Infographic showing various Coach Customer Service Remote job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, 15% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.
Remote Bilingual (Spanish) Customer Service Account Representative

Remote Bilingual (Spanish) Customer Service Account Representative

StaffMyAgency LLC

Austin, TX • On-site, Remote

$40K - $80K/yr

Full-time

Posted 8 days ago

Job description

POSITION OVERVIEW
The Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.
Remote Bilingual (Spanish and English) Customer Service Account Representative s ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.
ABOUT US
Our Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.
Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.
OBJECTIVES
SERVICE ACTIVITY TARGETS
You are responsible for following the roadmap to hit our retention targets:
  • Answer 50+ inbound calls per day
  • 2+ hours of daily talk time
  • 2 cross-sell products pivoted to the sales team per day
CUSTOMER PROTECTION & RELATIONSHIP MANAGEMENT
  • Ensure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.
  • Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriate
  • Deliver world-class service in every customer interaction, maintaining trust and confidence
OPERATIONAL DISCIPLINE AND ACCURACY
You are responsible for upholding team and individual standards in the following manner:
  • Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or less
  • Maintain precise records and documentation in CRM and internal systems
  • E xecute service workflows consistently, ensuring follow-up and task completion
  • Monitor processes to prevent errors or lapses before they impact the customer experience
  • Partner with sales to ensure seamless handoffs and transitions, minimizing customer disruption
COLLABORATION AND TEAM INTEGRATION
  • Communicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutions
  • Contribute solutions, not problems, in all team interactions
  • Participate in coaching, process improvements, and team meetings to strengthen overall execution
  • Uphold agency standards and culture, demonstrating reliability, professionalism, and positive energy
PERSONAL AND PROFESSIONAL EXCELLENCE
  • Maintain high standards for personal accountability and follow-through
  • D emonstrate resilience and adaptability in high-pressure situations
  • Seek ongoing learning opportunities to improve technical, service, and operational skills
  • Model elite execution and reliability for teammates across the agency
CORE COMPETENCIES
  • Customer-centric mindset
  • Emotional intelligence
  • Retention focus
  • Process discipline
  • Accuracy and attention to detail
  • Problem solving
  • Strong listener and communicator
  • Ownership and accountability
  • Coachability
  • S ales driven
  • Growth driven
  • Reliability
  • R esilience and adaptability
  • Cultural alignment
EDUCATION AND EXPERIENCE
We are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. W e are most interested in assessing will vs skill. We will train and coach up your skills.
Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.
PHYSICAL REQUIREMENTS
You are required to work at a desk when executing your D2D. You're only required to work from the hours of 8:30a - 5p ET, Monday - Friday.
We are well-versed in rising desks and walking pads and will make recommendations upon request.
You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.
COMMITMENT TO DIVERSITY
At Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve - regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability - is essential to building a world-class, ethical business.
We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.
Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.
APPLY NOW
If this role grabbed your attention, we want to hear from you. Submit your resume, and you'll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.
Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com .
We're looking for people ready to step in, stand out, and own their impact. If that's you, apply now.

Apply