Co Op Customer Service Jobs in Riverside, CA (NOW HIRING)

About the Opportunity:

Company Overview:

From start-ups to blue-chips, Saratech (saratech.com) helps companies engineer and manufacture complex products. Saratech is a leading engineering Siemens software partner, but first and foremost an engineering services firm renowned for driving innovation across various industries. We specialize in developing cutting-edge solutions that transform the way products are designed, produced, and supported. Our PLM technologies help businesses streamline their operations, from concept to retirement, ensuring efficiency, quality, and sustainability. We have experience in helping companies with digital thread enablement through a complete digital twin. Our team works with some of the best companies in multiple sectors industries including aerospace, space launch, defense, automotive, and industrial machinery.

Job Description:

We are seeking highly skilled and motivated Engineering Students to join our dynamic team. The ideal candidate will have experience with engineering software such as CAD, CAM, CAE, and/or PLM, have an interest in presales and post-sales support and training, be personable and a natural helper with a customer service minded philosophy, thrive in a fast-paced and learning-intensive environment, get a rush from solving challenging problems that other people cannot, and deliver solutions graciously over the phone or in person. Comfortable working autonomously, the candidate wants to see the team succeed and gets satisfaction from knowing that he or she played a critical role.

Saratech is seeking a Application Engineering Co-op. This is a full-time position located in Mason, OH. Ideal candidates will possess the following qualifications, experience, and abilities:

Salary Range:

• 20-30

Qualifications and Experience:

• Students in pursuit of a bachelor's or master's degree in engineering
• A desire to work in the product lifecycle management field focusing on Siemens' software
• Strong understanding of engineering processes and product development cycles
• Learning engineering tools like CAD, CAM, CAE, PLM
• Learning programming or scripting languages
• Exceptional problem-solving abilities and analytical skills
• Excellent communication and interpersonal skills to effectively interact with clients and team members
• Project management experience is a plus
• US Citizen for ITAR related work

Duties and Responsibilities:

• Complete online and in class training
• Provide technical expertise and support for engineering software (CAD, CAM, CAE, and/or PLM), including troubleshooting and resolving issues dealing with network and software/hardware performance issues
• Perform pre/post sales customer support including software demonstrations
• Implement, configure, and customize CAD software to meet business requirements
• Work closely with clients to analyze their current processes, identify areas for improvement, and integrate solutions effectively
• Develop user training materials and conduct training sessions to enhance the adoption of tools
• Develop a foundational knowledge of the standards and regulatory requirements which affect the design and manufacture of products
• Contribute to future software releases by prioritizing known product defects and communicate customer feedback to Siemens' product development teams
• Collaborate with cross-functional teams to ensure the successful deployment of template and preferences strategies
• Keep up to date with the latest industry trends, technologies, and best practices
• Contribute to the continuous enhancement of our offerings based on customer feedback
• Gain further knowledge of CAD/CAM/CAE/PLM solutions and market needs

Skills and Abilities:

• Ability to quickly understand and learn new technologies
• Attention to detail and accuracy
• Ability to understand and learn professional terminology
• Responsible, responsive, and accountable for tasks

Other Requirements:

• Complies with all organizational policies and procedures
• Maintains strict confidentiality of all customer and/or employee information to assure customer and/or employee rights are protected
• Adheres to policies regarding notification of absence and PTO requests
• Attends all mandatory management and staff meetings
• Represents the organization in a respectful and professional manner
• Attend and comply with annual health, safety, training and education requirements
• Adheres to dress code, appearance is neat and clean
• Subject to background check

Additional Information:

• Physical demands:

• • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
  • Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow detailed complex directions, reason and problem solve.
• The person will frequently communicate and converse with other staff. Must be able to exchange accurate information in these situations.

• Company participates in E-Verify.
• Company is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time;
• This description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned
• This job description is subject to change at any time.

Benefits

Paid Holidays: All full-time employees will receive 8 paid holidays per year. Full-time non-exempt employees receive an extra floater holiday per year.

Paid Sick time: All full-time and part-time employees will receive 40 sick hours per year or minimum sick time required by the state.

NOTE TO STAFFING AGENCIES AND RECRUITERS: Saratech does not accept unsolicited resumes from any external agency for the placement of any position. Unsolicited resumes submitted by agencies and received by Saratech will be considered the property of Saratech and may be contacted and engaged with directly by Saratech. Saratech will not pay a placement fee or any other fees to any third-party agency, firm or recruiter who is not specifically retained with a signed fee agreement by Saratech Human Resources to conduct a candidate search. Please do not forward unsolicited resumes to our website or to any Saratech employee. Saratech will not be responsible for any fees associated with unsolicited resumes.

EQUAL EMPLOYMENT OPPORTUNITY NOTICE: Paydarfar Industries, Inc. dba Saratech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.