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Cmdb Analyst Jobs (NOW HIRING)

First Citizens Bank

Senior CMDB Analyst

Carolina, RI · Remote

$88K - $117K/yr

AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization's Configuration Management Database (CMDB) ...

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · On-site

$89K - $116K/yr

AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization's Configuration Management Database (CMDB) ...

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization's Configuration Management Database (CMDB) ...

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization's Configuration Management Database (CMDB) ...

First Citizens Bank

Senior CMDB Analyst

Carolina, RI · Remote

$88K - $117K/yr

AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization's Configuration Management Database (CMDB) ...

Samprasoft

Business Analyst I

Deerfield, IL · On-site

CMDB Analyst The CMDB Analyst will assist with maturing the CMDB and driving data accuracy and completeness. Primary responsibilities and activities include: * Performs analysis to identify CMDB data ...

Martin Marietta

CMDB Administrator

Raleigh, NC

Lead analysis and remediation of inaccurate, duplicate, stale, misclassified, or orphaned Configuration Items (CIs) within the ServiceNow CMDB * Monitor and improve CMDB data quality using CMDB ...

Martin Marietta

CMDB Administrator

Raleigh, NC · On-site

Lead analysis and remediation of inaccurate, duplicate, stale, misclassified, or orphaned Configuration Items (CIs) within the ServiceNow CMDB * Monitor and improve CMDB data quality using CMDB ...

Martin Marietta

CMDB Administrator

Raleigh, NC · On-site

Responsibilities : • Lead analysis and remediation of inaccurate, duplicate, stale, misclassified, or orphaned Configuration Items (CIs) within the ServiceNow CMDB • Monitor and improve CMDB data ...

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Cmdb Analyst information

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$49K

$88.6K

$123.5K

How much do cmdb analyst jobs pay per year?

As of Jun 12, 2026, the average yearly pay for cmdb analyst in the United States is $88,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $99,500.00 per year, depending on experience, location, and employer.

What is a CMDB Analyst job?

A CMDB (Configuration Management Database) Analyst is responsible for managing and maintaining an organization's CMDB, ensuring accurate and up-to-date configuration data. They analyze IT assets, track relationships between configuration items (CIs), and support IT service management (ITSM) processes. Their role helps improve change management, reduce downtime, and enhance IT operational efficiency. CMDB Analysts often work with IT teams to ensure compliance and data integrity within the database.

What is the scope of CMDB in ServiceNow?

A CMDB (Configuration Management Database) analyst working with ServiceNow is responsible for maintaining and ensuring the accuracy of the CMDB, which stores information about IT assets and their relationships. The scope includes data collection, configuration item (CI) management, and supporting change and incident management processes to improve IT service delivery. Proficiency in ServiceNow tools and understanding of ITIL best practices are essential for this role.

What are the typical daily responsibilities of a CMDB Analyst?

As a CMDB Analyst, your daily responsibilities typically include maintaining and updating the Configuration Management Database to ensure data accuracy, reconciling discrepancies, and managing configuration items throughout their lifecycle. You will collaborate with IT service teams, asset managers, and change management personnel to track changes and ensure alignment with organizational policies. Additionally, you may generate reports, support audits, and participate in process improvement initiatives. This role involves both proactive data maintenance and reactive troubleshooting, making strong organizational and communication skills key to your success.

What does a CMDB analyst do?

A CMDB analyst manages and maintains the Configuration Management Database (CMDB), ensuring accurate and up-to-date information about an organization's IT assets and configurations. They analyze data, support IT service management processes, and often use tools like ServiceNow or BMC Remedy to track hardware, software, and network components.

What are the key skills and qualifications needed to thrive in the Cmdb Analyst position, and why are they important?

To excel as a CMDB Analyst, you need strong analytical skills, attention to detail, and a solid understanding of IT service management processes, often supported by a degree in information technology or a related field. Experience with Configuration Management Database (CMDB) tools like ServiceNow, and ITIL certification, are commonly required. Excellent communication, collaboration, and problem-solving abilities help you navigate complex data and work efficiently with cross-functional teams. These skills are vital to ensure data integrity, support operational efficiency, and maintain accurate asset and configuration records within the organization.

What are the 3 C's of CMDB?

The 3 C's of CMDB are Configuration, Change, and Control. They represent key aspects of managing and maintaining accurate configuration items, tracking changes, and ensuring proper governance within IT service management. As a CMDB analyst, understanding these principles helps ensure data integrity and effective IT operations.

What is a CMDB specialist?

A CMDB specialist is a professional responsible for managing and maintaining the Configuration Management Database (CMDB), which stores information about an organization's IT assets and their relationships. They ensure data accuracy, support IT service management processes, and often use tools like ServiceNow or BMC Remedy. Strong analytical skills and knowledge of ITIL best practices are essential for this role.
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Cmdb Analyst jobs near you
Infographic showing various Cmdb Analyst job openings in the United States as of June 2026, with employment types broken down into 50% Locum Tenens, and 50% Full Time. Highlights an 79% Physical, 9% Hybrid, and 12% Remote job distribution, with an average salary of $88,569 per year, or $42.6 per hour.
Senior CMDB Analyst

Senior CMDB Analyst

First Citizens Bank

Carolina, RI • Remote

$88K - $117K/yr

Full-time

Posted 4 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX.

The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization’s Configuration Management Database (CMDB) within the ServiceNow platform. Operating within the IT Asset Management function, this role is central to maintaining an authoritative source of context for all Configuration Items (CIs) across the organizations IT estate, spanning on-premise infrastructure, cloud platforms, and End User Devices. The primary function of this role will be to support the end-to-end quality of CMDB data through the governance structure of CMDB Health, CI reconciliation and data certifications.


Responsibilities
  • Work with the team to continuously drive high standards in the data quality of our CMDB using CMDB Health, CI Reconciliation and CMDB Data Certification.
  • Working with junior staff to determine root cause analysis of data issues detected and ensuring a timely closure of tickets. Facilitate meeting with key stakeholders for support in data remediation.
  • Maintain all the team’s documentation and ensure it is maintained for accuracy, enhancements and annual reviews. Familiar with Playbooks, Runbooks, Standard Operating Procedures, Standards, Job Aid, and Knowledge Articles.
  • Participate in project and agile meetings supporting the designs of Configuration Management processes and tool usage to ensure the accuracy and completeness of the CMDB.  Work within the Agile framework, including participating in sprint planning, backlog grooming, UAT and retrospectives.
  • Design, develop, and produce CMDB reports and dashboards using Platform Analytics and CMDB Query Builder. Ability to create new KPIs and knowledge of other ServiceNow tools for analysis. 
  • Provide weekly and monthly reporting, in addition to facilitating monthly data quality working group sessions.
  • Support the team’s operating procedures for auditing the CMDB and identify opportunities for improvement.
  • Execute our Data Certification readiness playbook in preparation for semi-annual data certifications.
  • Support monthly compliance reviews and annual internal audit reviews of procedures and audit evidence collections.

Qualifications

Minimum Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting

Prefered Qualifications: 

  • Minimum of 3 years relevant experience with the CMDB and the CSDM framework.
  • Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards.
  • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.
  • Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support.
  • Knowledge of Agile and SDLC delivery methods.
  • Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives.
  • Strong communication skills with ability to interact with technical and business stakeholders.
  • ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus.
  • Working experience with ServiceNow Process Automation a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Minimum Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting

Prefered Qualifications: 

  • Minimum of 3 years relevant experience with the CMDB and the CSDM framework.
  • Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards.
  • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.
  • Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support.
  • Knowledge of Agile and SDLC delivery methods.
  • Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives.
  • Strong communication skills with ability to interact with technical and business stakeholders.
  • ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus.
  • Working experience with ServiceNow Process Automation a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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