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Cloud Support Jobs in Reston, VA (NOW HIRING)

Cloud Software Engineer - TS/SCI w/ Poly

Herndon, VA · On-site

$61.75 - $80.25/hr

The Cloud Engineer collaborates closely with Agile development teams, supports customer mission needs, and ensures alignment with enterprise best practices, governance requirements, and platform ...

Mid Cloud DevOps Engineer

Washington, DC · On-site

$130K - $216K/yr

Support environments operating in Amazon Web Services (AWS) and/or Microsoft Azure. * Use Terraform and/or Ansible to automate configuration, provisioning, and management of cloud environments across ...

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

... cloud, support mobile platforms, and continually improve the performance, security, and ... availability of its network services. The CBP LAN/MAN/WAN network comprises over 1200 field sites ...

Cloud Customer Support (Tier 1)

Herndon, VA · On-site

$118K - $200K/yr

Provide technical support to include account provisioning support for customers to get access to services from the following cloud service providers (CSPs): Amazon Web Services (AWS), Microsoft Azure ...

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

... cloud, support mobile platforms, and continually improve the performance, security, and ... availability of its network services. The CBP LAN/MAN/WAN network comprises over 1200 field sites ...

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Cloud Support information

See Reston, VA salary details

$24

$65

$90

How much do cloud support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for cloud support in Reston, VA is $65.54, according to ZipRecruiter salary data. Most workers in this role earn between $55.87 and $74.66 per hour, depending on experience, location, and employer.

Is AI replacing cloud engineers?

AI is automating certain tasks within cloud support, such as monitoring and troubleshooting, but it does not replace the need for cloud engineers. Cloud engineers are essential for designing, implementing, and managing cloud infrastructure, and their expertise remains critical for complex problem-solving and system optimization. AI tools serve as complementary resources to enhance efficiency but do not eliminate the role of skilled cloud support professionals.

Can I learn cloud in 3 months?

Cloud support roles require understanding cloud platforms like AWS, Azure, or Google Cloud, along with networking and troubleshooting skills. While gaining foundational knowledge in three months is possible with intensive study and hands-on practice, becoming proficient typically takes longer and depends on prior experience and learning pace.

What jobs in the US pay 300,000 a year?

In the US, senior cloud support roles such as Cloud Architects, Cloud Engineering Managers, and senior Cloud Solutions Architects can earn $300,000 or more annually, especially with extensive experience, specialized skills, and relevant certifications like AWS Certified Solutions Architect or Google Cloud Professional Cloud Architect. These positions often involve overseeing cloud infrastructure, designing scalable solutions, and managing large teams or complex projects.

What is a Cloud Support job?

A Cloud Support job involves assisting customers with technical issues related to cloud services, such as computing, storage, and networking. Professionals in this role troubleshoot problems, provide guidance on best practices, and ensure system performance and reliability. They often work with cloud platforms like AWS, Azure, or Google Cloud to diagnose and resolve customer inquiries. Strong problem-solving skills, knowledge of cloud computing, and excellent communication are essential for success in this role.

What are cloud support jobs?

Cloud support jobs involve assisting organizations with their cloud computing services, such as platforms like AWS, Azure, or Google Cloud. These roles typically require technical skills in troubleshooting, system administration, and knowledge of cloud infrastructure, often supported by certifications like AWS Certified Solutions Architect or CompTIA Cloud+. Professionals in this field help ensure cloud systems run efficiently, securely, and reliably.

What does a typical day look like for someone in a Cloud Support role?

A typical day in Cloud Support involves troubleshooting customer issues with cloud services, responding to service tickets, and collaborating with other IT professionals to resolve complex technical challenges. You may participate in regular team meetings, document solutions for knowledge bases, and work directly with customers via email, chat, or phone. The pace is often dynamic, requiring quick thinking and adaptability as new support requests arise. You’ll also have the opportunity to expand your skills by staying updated on the latest cloud technologies and industry best practices.

What are the key skills and qualifications needed to thrive in the Cloud Support position, and why are they important?

To thrive as a Cloud Support professional, strong problem-solving abilities, familiarity with cloud platforms (such as AWS, Azure, or Google Cloud), and a background in IT or computer science are generally required. Hands-on experience with cloud management tools, networking protocols, operating systems, and certifications like AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator are highly valued. Excellent communication skills, patience, and the ability to simplify technical information are key soft skills that help in resolving customer issues effectively. These qualifications are important because they enable you to provide timely and expert support to users navigating complex cloud environments, ensuring customer satisfaction and system reliability.

What are the most commonly searched types of Cloud Support jobs in Reston, VA? The most popular types of Cloud Support jobs in Reston, VA are:
What are popular job titles related to Cloud Support jobs in Reston, VA? For Cloud Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Cloud Support jobs in Reston, VA look for? The top searched job categories for Cloud Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Cloud Support jobs? Cities near Reston, VA with the most Cloud Support job openings:
Infographic showing various Cloud Support job openings in Reston, VA as of June 2026, with employment types broken down into 3% As Needed, 65% Full Time, 10% Part Time, 3% Temporary, and 19% Contract. Highlights an 82% Physical, 6% Hybrid, and 12% Remote job distribution, with an average salary of $136,331 per year, or $65.5 per hour.
Cloud Architect / Solutions Specialist

Cloud Architect / Solutions Specialist

Soft Tech Consulting

Rockville, MD

$135K - $180K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago


Job description

US CITIZEN; GREEN CARD HOLDER; EAD ACCEPTED

MUST BE ABLE TO OBTAIN NIH SUITABILITY

100% REMOTE - ROCKVILLE, MD

Salary is dependent upon the candidate's skills, experience, education and certifications. 

Salary Range: $135K-$180K

High end of salary range is considered for those who exceed qualifications in one or more required skill areas. 

Soft Tech offers competitive BENEFITS in the areas of: Medical, Dental, Vision, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, and Paid Holidays

Soft Tech Consulting, Inc. is seeking a Cloud Architect / Solutions Specialist to support one of our clients in Rockville, MD.  We are looking for a bright, energetic, customer service oriented professional to join our team. The ideal candidate for this position will play a critical role in developing a cloud services delivery model for enterprise hosting and storage services, and will help to operate and maintain multiple cloud systems for the client. The designated candidate for this position will join a collaborative team environment, providing support required for senior level staff.  Effective communication will be key for this position to ensure communication is delivered clearly and accurately to all levels of staff.


  • Primarily responsible for the client’s cloud infrastructure architecture and associated observability / instrumentation of various services using tools such as DataDog, Dynatrace, or similar APMs.
  • Develop a cloud services delivery and operational model, keeping track of cloud activities, developing and moving applications to the cloud, and specifying computing demands.
  • Provide advice to leadership regarding establishing and maintaining enterprise platform and cloud services.
  • Develop a well-informed cloud approach and adoption process for the IT team
  • Develop capabilities within an enterprise cloud infrastructure to host workloads across the enterprise
  • Assist with infrastructure migration strategies, such as mass application transfers to the cloud.
  • Monitor and maintain security and privacy compliance within cloud-based solutions.
  • Respond to technical requests and incidents in a timely and competent manner, following the client's standard operating procedures and guidelines.
  • Identify cloud architecture frameworks to help the client accomplish its strategic goals (e.g., for multi-cloud support)
  • Perform activities such as deployment, maintenance, monitoring, and management inside the cloud framework that has been created.
  • Assess project-specific requirements and devise approaches to optimize resource use and enable the required scalability/flexibility for the project/workload.
  • Work closely with other IT service areas, such as Identify and Access Management, Network Services, and the Information Security to develop new solutions and maintain compliance with the client's policies and procedures.
  • Perform capacity planning duties to help keep track of cloud cost and usage, and ensure that contingency plans are established and available.
  • Conduct migrations to transfer applications and other tools and services to the cloud.
  • Ensure that critical applications hosted on the cloud are designed and optimized for high availability and disaster recovery in a cloud environment.
  • Maintain the cloud hosting capabilities through code/configuration pipelines (e.g., Infrastructure as Code), and provide environments to the IC customers to build their systems and applications.
  • Perform security and gap analyses on a regular basis and in a timely manner following the client's policies and guidelines.

The successful candidate must have:

  • At least a Bachelor’s degree in information science, computer science, mathematics, or a related technical field
  • At least 4 years of professional work experience with cloud technology and with more than one cloud service provider (CSP) platform (e.g., among Azure, AWS, GCP, and OCI)
  • Hands-on experience working with cloud architecture and tools
  • Experience in migration of enterprise applications to the cloud
  • Experience in designing, planning, implementing, and supporting enterprise applications and storage in a cloud environment using technologies such as Unix/Linux, Windows, Oracle, SQL, Java, .Net, and other web application technologies

The following lists preferred experience and qualifications:

  • Active certification in any of the major cloud service providers/platforms
  • Experience working for and/or with the federal government
  • Experience with multiple cloud storage technologies (e.g., AWS EBS, S3, S3IA, Glacier; Azure Blob, Azure File; Google Cloud Storage, Filestore, etc.) and knowledge of the security, cost, and performance differences and implications
  • Experience with capacity planning, performance analysis, disaster recovery planning, storage configuration, and/or storage consolidation
  • Experience with backup and disaster recovery for cloud environments, including using cloud as an alternate location for on-premises backups
  • Experience with managing cloud infrastructure as code
  • You will also need a solid understanding and hands-on experience with multi-cloud architecture, cloud computing, cloud storage, and cloud support operations and technology systems, as well as experience in designing and migrating applications to the cloud. The person shall have a positive attitude and excellent communication skills to effectively coordinate cloud migration strategies and support for the client, including but not limited to coordinating closely with the client technical teams to ensure that approaches appropriately align to the broader enterprise capabilities.

Soft Tech Consulting, Inc. is a woman and minority-owned small business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech is an organization made up of highly successful and talented Information Technology professionals offering enterprise class solutions for any size organization at great value. Soft Tech’s mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support.   Soft Tech Consulting, Inc. is an Equal Opportunity Employer.