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Remote Cloud Support Jobs in Reston, VA (NOW HIRING)

ICF

Senior Cloud Engineer - Remote

Reston, VA · Remote

$58 - $77.50/hr

Support implementation of infrastructure-as-code, policy-as-code, configuration-as-code, DNS-as ... One active cloud, enterprise architecture, security, or IT service management certification, such ...

Navstar

Software Engineer SME

Herndon, VA · Remote

... and via remote Cloud services. As a mission-focused administrator that solves problems on the ... support. * Ability to interface with senior leadership and provide regular status updates.

Bridge Core (BCore)

SME Software Engineer

Herndon, VA · Remote

... cloud solutions, DevSecOps, systems engineering, software development, and operational support ... and via remote Cloud services. As a mission-focused administrator that solves problems on the ...

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All JobsRemote Cloud Support JobsRemote Cloud Support Jobs in Reston, VA

Remote Cloud Support information

See Reston, VA salary details

$24

$65

$90

How much do remote cloud support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote cloud support in Reston, VA is $65.42, according to ZipRecruiter salary data. Most workers in this role earn between $55.77 and $74.52 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Cloud Support professionals, and how can they be managed?

Remote Cloud Support professionals often encounter challenges such as troubleshooting complex cloud infrastructure issues without direct, on-site access and collaborating across time zones with global teams. To manage these, strong communication skills and proficiency with remote diagnostic tools are essential. Staying updated with evolving cloud technologies and practicing proactive problem-solving can also help in addressing technical issues efficiently. Building good relationships with both clients and internal teams ensures smoother collaboration and more effective support.

What are the key skills and qualifications needed to thrive as a Remote Cloud Support specialist, and why are they important?

To thrive as a Remote Cloud Support specialist, you need a solid understanding of cloud computing platforms (such as AWS, Azure, or Google Cloud), networking, troubleshooting, and often a degree in computer science or a related field. Familiarity with cloud management tools, ticketing systems, and relevant certifications like AWS Certified Solutions Architect or CompTIA Cloud+ is typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and maintain strong relationships. These skills ensure effective resolution of technical challenges, high customer satisfaction, and reliable cloud service delivery in a remote work environment.

What is a Remote Cloud Support job?

A Remote Cloud Support job involves assisting customers or clients with issues related to cloud-based services and infrastructure, all while working from a remote location. Professionals in this role troubleshoot technical problems, provide guidance on cloud tools, and help manage cloud resources such as servers, storage, and applications. They often interact with customers via email, chat, or phone, and may also work with various cloud platforms like AWS, Azure, or Google Cloud. Strong communication and problem-solving skills are essential, along with a solid understanding of cloud technologies.

What is the difference between Remote Cloud Support vs Remote Cloud Engineer?

AspectRemote Cloud SupportRemote Cloud Engineer
CertificationsCloud certifications (e.g., AWS, Azure) often preferredSimilar certifications, with additional focus on architecture and development
Work EnvironmentCustomer support, troubleshooting, and issue resolutionDesigning, deploying, and maintaining cloud infrastructure
Employer & Industry UsageIT service providers, cloud service companiesTech companies, cloud service providers, enterprise IT teams
Search & Comparison IntentUnderstanding support roles in cloud servicesExploring cloud infrastructure development and deployment

Remote Cloud Support focuses on assisting clients with troubleshooting and resolving cloud-related issues, often in a customer support capacity. Remote Cloud Engineers design, implement, and maintain cloud infrastructure, requiring more technical expertise. While both roles involve cloud platforms and certifications, their core responsibilities and work environments differ significantly.

What are popular job titles related to Remote Cloud Support jobs in Reston, VA? For Remote Cloud Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Cloud Support jobs in Reston, VA look for? The top searched job categories for Remote Cloud Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Cloud Support jobs? Cities near Reston, VA with the most Remote Cloud Support job openings:
Remote Cloud Support jobs near you

Cloud Services Specialist

A & T SYSTEMS INC

Silver Spring, MD • On-site, Remote

Other

Posted 29 days ago

Job description

Description

The Cloud Services Specialist is responsible for administering cloud service contracts, providing technical support for cloud-based solutions, and supporting business development initiatives related to cloud offerings. This role ensures cloud services are procured, implemented, and utilized effectively, while maintaining compliance with organizational standards and contributing to the growth of cloud-related capabilities.

Requirements

Essential Duties and Responsibilities


1. Cloud Contract Administration

- Manage day-to-day administration of cloud service contracts, including renewals, documentation updates, and compliance tracking.

- Coordinate with procurement, legal, finance, and technical teams to support contract negotiations and cost reviews.

- Maintain accurate contract records, usage reports, and vendor performance metrics.

- Monitor contract deliverables to ensure compliance with SLAs and organizational requirements.


2. Technical Cloud Support

- Provide guidance on the selection, configuration, and optimization of cloud platforms and services.

- Participate in solution evaluations, proof-of-concept activities, and cloud implementation efforts.

- Assist in troubleshooting cloud service issues and escalate concerns appropriately.

- Ensure cloud configurations follow organizational security, governance, and compliance standards.


3. Business Development Support

- Identify and evaluate new cloud service opportunities within existing and prospective customer segments.

- Contribute to proposal development, cloud capability presentations, and related documentation.

- Support market research on cloud trends, pricing models, and competitive offerings.

- Maintain relationships with cloud vendors and internal stakeholders to support partnership and growth initiatives.


4. Contract & Vendor Management

Indicators:

- Maintains accurate and up-to-date contract records.

- Supports negotiation activities with relevant data and analysis.

- Monitors vendor performance and identifies risks or variances.


Qualifications


Education and Experience

- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.

- 5-10 years of experience in cloud services administration, IT procurement, cloud operations, or similar roles.

- Familiarity with major cloud service providers (e.g., AWS, Microsoft Azure, Google Cloud).

- Experience with contract administration or vendor management preferred.


Knowledge, Skills, and Abilities

- Understanding of cloud service models (IaaS, PaaS, SaaS) and basic cloud architecture concepts.

- Strong analytical and organizational skills with the ability to interpret cloud usage and cost data.

- Ability to communicate effectively with technical teams, business stakeholders, and external vendors.

- Proficiency in documentation management and attention to detail.

- Ability to work independently while managing multiple priorities.


Preferred Certifications

- Cloud Service Provider Associate or Professional-level certifications

- ITIL Foundation or related service management certification.

- Project Management Professional (PMP) certification


Working Conditions

- Standard office environment, with remote or hybrid work options subject to organizational policy.

- Some travel may be required for vendor meetings, training, or business development support.

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