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Cloud Saas Support Engineer Jobs (NOW HIRING)

Cato Networks

Product Support T2 Engineer

Detroit, MI · On-site

Mentoring support engineers across the Cato Support Organization. * Contribute to the ever ... Experience working with a Cloud, SaaS technology provider * Familiarity with VPNs, IPSec, security ...

Cato Networks

Product Support T2 Engineer

Atlanta, GA · On-site

Mentoring support engineers across the Cato Support Organization. * Contribute to the ever ... Experience working with a Cloud, SaaS technology provider * Familiarity with VPNs, IPSec, security ...

ShipperHQ

Sr. Technical Support Engineer

Austin, TX · On-site

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... SaaS support, customer support, customer experience, or another technical customer-facing role

ShipperHQ

Sr. Technical Support Engineer

Austin, TX · On-site

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... SaaS support, customer support, customer experience, or another technical customer-facing role

Intradiem

Platform Support Engineer

Collaborate with Technical Experience and Engineering leadership to define and enforce escalation ... SaaS support at a senior or platform level * Microsoft SQL Server * Writing and executing SQL ...

Unily

Application Support Engineer

Previous experience as a L2 / L3 Support Engineer supporting cloud SaaS products. * Familiarity with ticketing systems such as ServiceNow (or similar). * Familiarity with platforms for specialized AI ...

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As of Sep 14, 2026, the average hourly pay for cloud saas support engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

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Infographic showing various Cloud Saas Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Product Support T2 Engineer

Chicago, IL

Cato Networks
See more jobs at Cato Networksexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Welcome to the future of cloud networking and security!  

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it!

We are looking for a customer-focused and intelligent Product Support T2 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN. Today.
 
This REMOTE position is open to candidates based in the United States. 
 
Responsibilities: 
  • Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues.
  • Mentoring support engineers across the Cato Support Organization. 
  • Contribute to the ever-expanding Knowledge articles on an on-going bases
  • Act as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issues.
  • Be a focal point for the customer's need as part of the Standard and Designated Support Engineer programs, by deeply understanding their business and aligning their needs with Cato's solution.
  • Act as trusted advisor to all Cato Customers and as such gain a deep understanding of their business whilst aligning their needs with our solutions
  • Track & monitor customer status and identify both areas of concern and growth opportunities
  • Be a part of building, improving and expanding Cato's Global Support Services
  • Ensuring keep Cato values are kept by keeping a positive and "can-do" attitude.
Requirements:
  • Experienced Support Engineer background from web/network/information - Security companies - Required
  • Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers - Required
  • Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Required
  • Experience working with a Cloud, SaaS technology provider
  • Familiarity with VPNs, IPSec, security protocols and standards
  • Excellent oral and written communication skills with a passion for working with customers
  • Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
  • Ability to work effectively and thrive in a fast paced environment
  • Ability to work with a globally dispersed, cross cultural team

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits. 

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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