Clinical Transformation Consultant Jobs (NOW HIRING)

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our roots are in U.S. healthcare, and today we serve clients around the globe, helping them improve the human experience at the heart of their businesses.

The Senior Consultant will lead delivery of cOS engagements with health system clients, turning the operating model from concept into daily practice. This field‑based transformation work involves helping organizations redesign how care is managed, escalated, coached, measured, and improved every day.

Remote (U.S.) ~80%, typically aligned to a primary client in the U.S. (Monday‑Thursday onsite).

• Lead and support delivery of cOS engagements across the full lifecycle: assessment, implementation, go‑live, sustainment, and evolution.
• Coach leaders at all levels—unit, department, hospital, and system—on adopting cOS standard work and daily management routines.
• Translate cOS methodology into practical, observable behaviors that improve reliability, accountability, and frontline engagement.
• Serve as a trusted, credible on‑site partner to clinical, operational, quality, safety, patient experience, and executive leaders.
• Ensure implementations are operationally sound and technology‑enabled, with software embedded into workflows—not operating alongside them.
• Partner closely with product, engineering, and analytics teams to surface workflow insights, adoption barriers, and enhancement opportunities.
• Support adoption of cOS tools (dashboards, rounding tools, escalation workflows, event reporting, reliability metrics).
• Identify opportunities to reduce manual work through improved workflow design, automation, integration, or configuration.
• Contribute to building and scaling a new cOS service line, including playbooks, tools, and repeatable delivery models.

• 7+ years of experience in healthcare, including operations, clinical transformation, performance improvement, or high‑reliability environments.
• Deep experience across patient experience, employee experience, safety, and/or quality solutions.
• Seeking a tech‑forward healthcare operator or implementation leader.
• Have led real operational change in clinical settings.
• Understand how product, data, dashboards, workflow tools, and integrations influence adoption and can translate insights into actionable improvements.
• Proven success implementing operational change—not just advising.
• Deep experience with daily management systems (e.g., tiered huddles, leader rounding, visual management, escalation pathways, standard work).
• Ability to coach leaders in real time, from frontline managers to senior executives.
• Strong systems thinking—able to distinguish local issues from broader operating model challenges.
• Comfort working in active clinical environments (hospital units, shift changes, frontline workflows).
• Strong communication, facilitation, and relationship‑building skills.
• High level of ownership, adaptability, and credibility with clients.
• Bachelor’s degree required.

The expected base salary for this position ranges from $116,000 - $160,000. Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and, where applicable, licensure or certifications.

Press Ganey Associates LLC is an Equal Employment Opportunity/affirmative action employer and is well committed to a diverse workforce. We do not discriminate against employees or applicants for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability.

Press Ganey will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. All information will be kept confidential in accordance with EEO guidelines.