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Clinical Success Manager Jobs in Iowa (NOW HIRING)

LCS

Regional Director Clinical Services

Des Moines, IA

$113K - $141K/yr

The Regional Director of Clinical Services provides services and assistance to ensure clinical success in LCS managed communities. This role requires a Registered Nurse who will be responsible for ...

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Clinical Success Manager information

See Iowa salary details

$37.6K

$74.5K

$115.5K

How much do clinical success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for clinical success manager in Iowa is $74,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $83,100.00 per year, depending on experience, location, and employer.

What is a clinical success manager?

A Clinical Success Manager is a professional who acts as a liaison between healthcare organizations and technology or service providers to ensure the successful adoption and use of clinical solutions. They work closely with medical staff to understand their needs, provide training, and troubleshoot issues related to clinical products or services. Their primary goal is to maximize the effectiveness of clinical workflows and support improved patient outcomes. Clinical Success Managers often analyze data, gather feedback, and collaborate with multiple teams to optimize the user experience and ensure client satisfaction.

How does a clinical success manager typically collaborate with clinical and technical teams to drive patient outcomes?

A Clinical Success Manager acts as a key liaison between healthcare providers and technical teams, ensuring that clinical solutions are effectively implemented and optimized for patient care. This role often involves gathering feedback from clinicians, troubleshooting workflow challenges, and translating clinical needs into actionable insights for product development or support teams. Regular collaboration includes conducting training sessions, facilitating user adoption, and monitoring clinical metrics to measure success. By maintaining open communication and fostering teamwork, Clinical Success Managers help bridge gaps and promote better health outcomes.

What are the key skills and qualifications needed to thrive as a clinical success manager, and why are they important?

To thrive as a Clinical Success Manager, you need strong clinical knowledge, experience in healthcare settings, and a background in nursing, allied health, or healthcare administration. Familiarity with electronic health records (EHR), healthcare analytics platforms, and customer relationship management (CRM) systems is typically required. Outstanding communication, problem-solving, and relationship-building skills set successful Clinical Success Managers apart. These competencies are crucial for ensuring clients achieve optimal outcomes with clinical solutions, driving adoption, and maintaining high satisfaction in dynamic healthcare environments.

What is the difference between Clinical Success Manager vs Clinical Account Manager?

AspectClinical Success ManagerClinical Account Manager
CredentialsHealthcare-related certifications, clinical backgroundSales or account management certifications, healthcare knowledge
Work EnvironmentHealthcare settings, client sites, hospitalsMedical device or pharmaceutical companies, client offices
Employer & IndustryHealthcare providers, biotech firmsMedical device, pharma, healthcare technology
Primary FocusEnsuring clinical success, user training, patient outcomesManaging client accounts, sales support, product adoption

The Clinical Success Manager focuses on supporting clinical outcomes and user training within healthcare settings, while the Clinical Account Manager emphasizes managing client relationships and sales. Both roles require healthcare knowledge but differ in their primary objectives and daily tasks.

What are popular job titles related to Clinical Success Manager jobs in Iowa?

For Clinical Success Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Clinical Success Manager jobs in Iowa look for?

The top searched job categories for Clinical Success Manager jobs in Iowa are:

Clinical Success Manager jobs near you
Infographic showing various Clinical Success Manager job openings in Iowa as of September 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $74,530 per year, or $35.8 per hour.

Enterprise Customer Success Manager

Des Moines, IA • On-site

OpenLoop Health, Inc.
Health Care and Social Assistance • 11 - 50 employees
Learn more about OpenLoop Health, Inc.external

$100 - $125/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop is looking for an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for collaborating closely with Customer Success leadership and continuously developing the client experience from start to finish, ultimately contributing to relationship retention and growth.

What You'll Do

  • Drive Account Growth & Diversification: Proactively identify opportunities to expand OpenLoop’s footprint within your book of business by introducing new products and service lines that align with client goals.

  • Ensure Customer Success & ROI: Partner with clients to define "success" and track key performance indicators (KPIs) to ensure they are realizing maximum value from our solutions.

  • Churn Mitigation: Monitor account health signals and engagement data to proactively identify and resolve risks before they impact retention.

  • Strategic Relationship Management: Act as the primary point of contact for executive stakeholders, moving beyond tactical support to become a trusted advisor.

  • Integration Advocacy: Navigate complex system integrations by understanding how OpenLoop’s infrastructure connects with client workflows, ensuring a seamless data and operational exchange.

  • Lead Renewals & Upsells: Collaborate with Sales and Leadership to manage the end‑to‑end renewal process and execute expansion contracts.

  • Voice of the Customer: Synthesize client feedback into actionable insights for the Product team to influence the roadmap toward high‑growth features.

  • Onboarding & Lifecycle Management: Lead clients through the transition from implementation to "go‑live," ensuring a smooth handoff and immediate adoption of key features.

  • Data-Driven Reviews: Conduct regular Business Reviews (QBRs) to analyze program performance, showcase ROI, and plan for future scaling.

Who You Are

  • The Strategic Generalist: You have a Bachelor’s degree in Business, Healthcare Administration, or a related field.

  • Proven CSM Track Record: 5+ years of experience in Customer Success or Account Management (B2B SaaS preferred), specifically focused on retention and revenue growth.

  • Integration Savvy: While you don't need to be a developer, you possess a strong mental model of how complex system integrations and APIs work to support business processes.

  • Commercial Mindset: You are comfortable discussing contracts, identifying upsell opportunities, and negotiating renewals.

  • Relationship Architect: You excel at building rapport with both technical users and C-suite executives.

  • Proactive Problem Solver: You don't wait for a client to complain; you use data to spot trends and offer solutions before the client knows they need them.

  • Healthcare/HealthTech Experience: (Bonus) Familiarity with the nuances of healthcare delivery or clinical operations.

Our Benefits

In addition, for salaried positions you would also be eligible for:

  • Medical, Dental, and Vision plans

  • Flexible Spending/Health Savings Accounts

  • Flexible PTO

  • 401(k) + Company Match

  • Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.

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