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Clinical Success Manager Jobs in Iowa (NOW HIRING)

LCS

Regional Director Clinical Services

Des Moines, IA · On-site

$113K - $141K/yr

The Regional Director of Clinical Services provides services and assistance to ensure clinical success in LCS managed communities. This role requires a Registered Nurse who will be responsible for ...

LCS

Regional Director Clinical Services

Des Moines, IA

$113K - $141K/yr

The Regional Director of Clinical Services provides services and assistance to ensure clinical success in LCS managed communities. This role requires a Registered Nurse who will be responsible for ...

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All JobsClinical Success JobsClinical Success Manager JobsClinical Success Manager Jobs in Iowa

Clinical Success Manager information

See Iowa salary details

$37.6K

$74.5K

$115.5K

How much do clinical success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for clinical success manager in Iowa is $74,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $83,100.00 per year, depending on experience, location, and employer.

What is the difference between Clinical Success Manager vs Clinical Account Manager?

AspectClinical Success ManagerClinical Account Manager
CredentialsHealthcare-related certifications, clinical backgroundSales or account management certifications, healthcare knowledge
Work EnvironmentHealthcare settings, client sites, hospitalsMedical device or pharmaceutical companies, client offices
Employer & IndustryHealthcare providers, biotech firmsMedical device, pharma, healthcare technology
Primary FocusEnsuring clinical success, user training, patient outcomesManaging client accounts, sales support, product adoption

The Clinical Success Manager focuses on supporting clinical outcomes and user training within healthcare settings, while the Clinical Account Manager emphasizes managing client relationships and sales. Both roles require healthcare knowledge but differ in their primary objectives and daily tasks.

How does a clinical success manager typically collaborate with clinical and technical teams to drive patient outcomes?

A Clinical Success Manager acts as a key liaison between healthcare providers and technical teams, ensuring that clinical solutions are effectively implemented and optimized for patient care. This role often involves gathering feedback from clinicians, troubleshooting workflow challenges, and translating clinical needs into actionable insights for product development or support teams. Regular collaboration includes conducting training sessions, facilitating user adoption, and monitoring clinical metrics to measure success. By maintaining open communication and fostering teamwork, Clinical Success Managers help bridge gaps and promote better health outcomes.

What are the key skills and qualifications needed to thrive as a clinical success manager, and why are they important?

To thrive as a Clinical Success Manager, you need strong clinical knowledge, experience in healthcare settings, and a background in nursing, allied health, or healthcare administration. Familiarity with electronic health records (EHR), healthcare analytics platforms, and customer relationship management (CRM) systems is typically required. Outstanding communication, problem-solving, and relationship-building skills set successful Clinical Success Managers apart. These competencies are crucial for ensuring clients achieve optimal outcomes with clinical solutions, driving adoption, and maintaining high satisfaction in dynamic healthcare environments.

What is a clinical success manager?

A Clinical Success Manager is a professional who acts as a liaison between healthcare organizations and technology or service providers to ensure the successful adoption and use of clinical solutions. They work closely with medical staff to understand their needs, provide training, and troubleshoot issues related to clinical products or services. Their primary goal is to maximize the effectiveness of clinical workflows and support improved patient outcomes. Clinical Success Managers often analyze data, gather feedback, and collaborate with multiple teams to optimize the user experience and ensure client satisfaction.

What are popular job titles related to Clinical Success Manager jobs in Iowa?

For Clinical Success Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Clinical Success Manager jobs in Iowa look for?

The top searched job categories for Clinical Success Manager jobs in Iowa are:

Clinical Success Manager jobs near you
Infographic showing various Clinical Success Manager job openings in Iowa as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $74,530 per year, or $35.8 per hour.

Customer Success Manager

Sapio Sciences

Estherville, IA

Full-time

Posted 16 days ago

Job description

About Sapio Sciences

Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.
Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.

Working at Sapio

At Sapio, we're not just building lab informatics solutions. We're creating tools made for the scientist and motivated to make the world a better place.
We understand that lab informatics is about more than managing data or connecting workflows. It's about making life easier for the scientist and making scientific progress faster for everyone. Our platform delivers the levels of configurability, usability and insight that scientists have only ever dreamed of.
We're a team of scientists, developers and innovators who question convention and stay focused on what matters most - advancing drug discovery science. We challenge the status quo and respond to the needs at the heart of science with powerful solutions that are simple to use, effortless to evolve and downright easy to love.
As part of the Sapio team, you'll work in a collaborative and forward-thinking environment where your ideas are valued, your growth matters and your work makes a difference.

We're proud to partner with leading labs around the world, from ambitious start-ups to global organisations, who trust Sapio to support discovery, development and diagnostics with industry-first science-aware solutions.

Position Summary

Sapio Sciences is looking for an experienced professional who can deliver strategic insights combined with an outcome-focused mindset, ensuring our customers feel guided, consulted, valued, understood, and empowered. Responsible for fostering strong relationships while creating new contacts, anticipating needs, and going above and beyond to provide exceptional experiences for each customer.  Living the Sapio brand and becoming a trusted partner will guide all activities. It is also critical to ensure our customers realize the full potential of our solutions, supporting long-term value realization, and meeting strategic objectives. The CSM will work closely with customers and internal teams to proactively identify areas for improvement, helping drive growth and ongoing success.

Key Responsibilities:

Customer Relationship Management
  • Ability to assist customers and understand the scientific language of ELN/LIMS and AI
  • Provide customer consultation on best practice related to data management, laboratory execution and AI exploration and adoption
    Drive usage, time to value, and user adoption while developing and tracking  KPIs  to measure Customer Health and report accurately to the management team.
  • Cultivate and maintain strong, trusting relationships with customers through regular, personalized communication and support including QBRs
  • Develop and identify new opportunities for Sapio to deliver value to clients aligned with existing and emerging solutions.
  • Work in partnership with Commercial team to develop Account Plans, action plans and messaging in order to align activities across the customer life cycle that align with client strategic goals and business initiatives.
  • Actively listen to customer needs and concerns, displaying empathy and a solution-oriented approach in every interaction.
  • Serve as the customer's advocate internally, collaborating with other departments to ensure their voice is heard and their needs are met.
  • Track and report on customer success metrics and KPIs to inform strategic improvements.
Onboarding and Orientation
  • Guide new customers through a welcoming onboarding process, focusing on clear, friendly, and supportive communications to ensure they feel confident with our products/services.
  • Support new customer onboarding by ensuring pre-partnership expectation and goals are effectively transferred to the post-sale team and reflected in Sapio deployment plans.
  • Develop and implement onboarding materials for the Sapio partnership
Customer Support and Issue Resolution
  • Proactively monitor customer accounts to identify any challenges they may be experiencing and offer empathetic, proactive solutions.
  • Develop and execute customer success plans to drive adoption, satisfaction, and retention.
  • Maintain close customer communication, gathering feedback at key milestones and sharing insights with internal teams.
  • Conduct milestone surveys to track satisfaction, guiding customers through each stage from implementation to post-go live.
  • Monitor customer health metrics to proactively identify and address potential risks.
  • Resolve customer issues promptly with a calming, solution-driven approach that minimizes customer stress and frustration.
  • Anticipate needs and provide tailored support, ensuring each customer feels respected and valued.


Customer Education and Advocacy

  • Coordinate with internal teams, customer workshops, webinars, and check-ins, aimed at educating customers on product features, best practices, and tips that can maximize their success.
  • Actively pursue contact expansion increasing our network inside the account with a focus on altitude elevation and horizontal expansion with the goal of finding new opportunities to solve the client's most important problems.
  • Be a customer advocate internally, highlighting areas where customer experience can be improved and advocating for changes with a focus on empathy and understanding.
  • Strive for 100% referenceable customer base


Hospitality-Driven Engagement

  • Design and implement customer touchpoints with a hospitality mindset, ensuring every interaction feels personable, attentive, and helpful.
  • Take a concierge-style approach to customer needs, going above and beyond in helping them access the resources, training, or support they need to thrive.

Desired Education/Experience:
  • Bachelor's degree in Bioinformatics/ Laboratory informatics, Information technology with scientific applications, Life Sciences, Scientific computing or Data Management, Hospitality, Communications or Public Relations or a related field.
  • Experience in Customer Success in Life Sciences: Prior experience (10+ yrs) in customer success or account management-related roles in scientific software industries.
Required Skills & Abilities:
  • Empathetic Communication Skills: Strong interpersonal skills with a focus on empathy, patience, and understanding.
  • Problem-Solving Skills: Ability to anticipate challenges and provide creative, customer-centered solutions.
  • Organizational Skills: Strong organization and multitasking abilities to manage multiple customers' needs and schedules effectively.
  • Team-Oriented Mindset: Collaborative spirit, with a genuine desire to work closely with team members to enhance customer satisfaction.
  • Proficiency with CRM and customer success tools, with experience in survey data analysis as a plus.
  • Global travel to client sites


The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Our People

At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology, but by a shared commitment to our core values-what we proudly call The Sapio Seven, aka EMBRACE:
- Embrace the future
- Make a difference
- Be true partners
- Remember why we're here
- Act with empathy
- Commit to transparency
- Excel in quality

These values shape how we work, how we grow, and how we deliver impact for our clients every day.

Reasonable Adjustments

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, at any stage across the application, interview & assessment processes then please let us know. We will work with you to support your needs in confidence.

Diversity, Equity & Inclusion

We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other status protected by law or regulation. We intend that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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