Clinical Operations Associate Jobs in Washington

Position Summary

Essential Duties and Responsibilities

• Evaluates all aspects of the patient care delivery system, makes recommendations, and, in collaboration with the physicians, optimizes operations.
• Monitors patient appointments, patient flow, and patient records.
• Continually evaluates clinical flow and provides guidance and direction to facilitate patient care in an optimal timeline.
• Supervises and is responsible for all staff for the appropriate delivery of care, medical and procedural skills, and appropriate documentation in the EHR.
• Coaches and teaches staff in using correct medical technique per best practice and documents deviations/inappropriate technique and patient care delivery. Collaborates with Clinical Manager to document inappropriate staff behavior/inadequate skills within the disciplinary process.
• Monitors supply function to include securing, managing, tracking, and ordering of medications, vaccinations, and all medical supplies for clinic operations oversight, and appropriate levels for daily operations.
• Responsible for overseeing and tracking all clinically related patient complaints, serving as both an MFA representative and patient advocate to ensure each complaint or concern is addressed and resolved on time. Escalates to Clinic Manager if needed.
• Analyzes systems and procedures, recommending changes that enhance the quality of patient care and increase operational efficiency.
• Anticipates problems and obstacles in clinic settings and applies appropriate problem-solving skills to prevent or reduce delays in patient care, to reduce and improve overall wait times in the clinic.
• Responsible for managing new hire orientation. Plans schedule, assigns mentor, and monitors progress. Verifies MA competencies (new hire and annual) and documents performance/completion of probationary period.
• Develops and oversees continuing education program and implements appropriate educational tools for Medical Assistants and other staff.
• Facilitates the provider's ability to provide patient care by ensuring staff assistance as needed.
• Available to respond to any clinical patient emergency and directs staff as needed to call 911, implement emergency medical intervention, follow physician orders, and maintain patient safety.
• Available to provide clinical coverage as needed.
• Ability to assist the physicians with procedures, administer injections, triage, and other medical/nursing duties as needed.
• Available for the triage process and may assist in triaging patients that arrive without appointments to direct them to the appropriate level of care as needed.
• Demonstrates excellent communication skills with staff, patients, providers, and supervisors, and uses a positive team approach in communication.
• Acts as a role model for professional behavior and customer service excellence. Understands the value of teamwork and the importance of team development.
• Acts as a resource to all clinical and administrative staff regarding patient care issues.
• Responsible for addressing all Compliance 360 reports, safety issues, and infection control measures for the clinic. Implements all corrective actions promptly and provides retraining and education of staff and physicians as needed.
• Works collaboratively with staff and others across service lines.
• Evaluates staff effectiveness in providing patient care in a manner that adheres to MFA policies, Infection Control Guidelines, HIPAA, and OSHA guidelines
• Ensures and promotes compliance with all departmental and MFA policies, including but not limited to the following:
  • Standards regarding training, professional development, communication, and management of workload.
  • CLIA requirements.
  • HIPAA requirements.
  • OSHA/safety and emergency policies and procedures.
• Promotes MFA values such as iCARE for staff and develops/implements educational and team-building exercises to maintain a patient-focused, physician-led clinical practice and delivery of care.
• All other duties as assigned.

Minimum Qualifications

Education

• Associate’s degree in Nursing or higher (Bachelor’s preferred)

Licensure

• Current and valid D.C. Registered Nurse license

Experience

• Minimum 2 years of relevant clinical experience with demonstrated leadership/supervisory skills

Physical Requirements

• Ability to sit, walk, bend, reach, and stand for extended periods
• Must lift, carry, push, or pull up to 20 lbs.
• Manual dexterity for clinical and administrative equipment
• May require PPE in healthcare settings

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers, preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.