Clinic Operations Manager Jobs in Indiana (NOW HIRING)

#1 Referred ABA Company by BCBAs and RBTs!

Who we are: 

Golden Steps ABA is on a mission to change lives-one step at a time. We're not just building a team; we're creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. 

• Unmatched CultureConnection is at the heart of who we are. Whether we're sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team. 

• Diversity & InclusionWe thrive on different perspectives. Our strength lies in the unique experiences of our team - fostering a collaborative, inclusive space where everyone's voice matters.

• Growth & AdvancementWe don't just hire - we invest. With a "hire-to-retire" mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

• Support for Continuing EducationYour goals matter. That's why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We're helping you level up your skills and chase your career dreams. 

• Benefits and Perks Created to Support YouEnjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match - because great work deserves great benefits.

Clinic Manager Job Description:

The Golden Steps Clinic Manager sets the tone for the entire center's team member culture and family experience. This role is responsible for the client and team member experience at the center ranging from the appearance of the space to the customer service experienced when a client's family enters the building. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, collaborating with State Directors to determine staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours. The Clinic Manager will also act as a leader of BTs by coordinating training and compliance needs, and completing disciplinary action up to and including termination, and completing the offboarding process. Along with the Clinic Director this role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources. The Clinic Manager's responsibilities fall into five main categories: Customer Service, BT Satisfaction, Center Appearance/Maintenance, Scheduling, and HR/Compliance.

The below reflects the essential functions considered necessary for a Clinic Manager and shall not be construed as a detailed description of all work requirements that may be inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.

• Ensure the cleanliness and appearance of the center meet the highest standards of
• Ensure all standard supplies are set to a recurring monthly order and other supplies are ordered as
• Work with the Facilities and Purchasing departments to cover any and all issues as they arise within the center and coordinate necessary maintenance.
• Ensure the center is meeting all compliance/credentialing standards (BHCOE).
• Monitor center expenses to stay within monthly
• Assist in hosting center events (activity days, birthdays, anniversaries, graduations, ).

These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully.

• High school diploma or equivalent
• Registered Behavior Technician Certification

• 2+ years of office management or customer service experience required

An initial assessment of competency will be completed during the interview period and evaluated on an ongoing basis.

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

• Proficiency in PC software, especially spreadsheet programs;
• Strong communication skills, both written and verbal with internal and external stakeholders;
• Ability to build rapport with team members, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Golden Steps brand;
• Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks;
• Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
• Excellent interpersonal and listening skills;
• Experience analyzing and summarizing data clearly and concisely;
• Demonstrated strong work ethic with attention to detail, accuracy, and quality;
• Established track record of generating error-free work;
• Organizational and multitasking skills;
• The ability to work independently and exercise good judgment and decision

• Frequent interaction with supervisor, senior leaders, and other teams
• Frequent interaction with key internal and external stakeholders
• Frequent interaction with current and prospective clients

The tasks below best characterize the level of decision making exercised in performing this job.

• Determining case assignments for Behavior Technicians;
• Monitoring and observing feedback related to performance to make management decisions up to and including decisions around termination;
• Addressing and resolving Behavior Technician complaints;
• Collaborating and problem-solving with other departments to ensure general satisfaction;
• Coordinating with Human Resources and State Directors to make decisions around termination of Behavior Technicians;
• Collaborating closely with direct leaders and providing input on decisions of

• Center hours vary by location, but are Monday through Friday.
• Additional time or flex schedules may be required to complete the above work or meet 8:
• company

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting while doing office tasks as well as walking and standing while performing BT duties. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

Physical Requirements:

• Employee must be able to lift up to 35lbs.
• Bending and squatting for up to an hour per day.
• Required to perform activities that entail fine and gross motor skills, bend kneel, squat sitting on floor level or in a chair, or standing for periods of time.
• Kids are fast, so the ability to follow a child without restrictions throughout the center (sometimes at a rapid pace) is needed.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.