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Client Technology Manager Jobs in Arizona (NOW HIRING)

One Step

Technical Alignment Manager

Phoenix, AZ · On-site

They dig deep into a client's operations to figure out how they work and apply technology solutions ... Effective time management skills and the ability to multitask * Strong troubleshooting skills

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Client Technology Manager information

What is the difference between Client Technology Manager vs Technical Support Specialist?

AspectClient Technology ManagerTechnical Support Specialist
CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftRelevant certifications like CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentOversees client technology solutions, manages teams, and coordinates with clients in corporate settingsProvides technical assistance, troubleshooting, and support directly to end-users or clients
Employer & IndustryIT service providers, corporate IT departments, technology consulting firmsHelp desks, IT support centers, technology vendors

The main difference is that a Client Technology Manager focuses on managing client technology projects and teams, ensuring solutions meet client needs, while a Technical Support Specialist provides direct technical support and troubleshooting to end-users. Both roles require technical knowledge, but the manager role emphasizes oversight and client communication.

How does a client technology manager typically collaborate with other departments to ensure successful technology implementation for clients?

A Client Technology Manager often works closely with cross-functional teams such as sales, engineering, project management, and customer support to deliver tailored technology solutions for clients. This collaboration involves regularly communicating client requirements, coordinating technical resources, and ensuring all stakeholders are aligned on project timelines and deliverables. By acting as a bridge between clients and internal teams, the Client Technology Manager helps facilitate smooth deployments, resolve technical challenges, and maintain high client satisfaction throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a client technology manager, and why are they important?

To thrive as a Client Technology Manager, you need expertise in IT infrastructure, project management, and a solid understanding of client business needs, often supported by a degree in computer science or information systems. Familiarity with platforms like Microsoft 365, cloud services, CRM tools, and ITIL or PMP certification is common in this role. Exceptional communication, problem-solving, and relationship-building skills help in translating technical solutions into business value and managing client expectations. These abilities are crucial for aligning technology strategies with client objectives and delivering successful, long-term solutions.

What does a client technology manager do?

A Client Technology Manager oversees the technology needs and solutions for a company's clients. They act as a liaison between clients and the internal IT team, ensuring that client requirements are understood and implemented effectively. Their responsibilities often include managing client relationships, coordinating the delivery of technology services, and providing technical guidance to optimize client satisfaction and business outcomes. This role requires strong communication skills, technical expertise, and the ability to manage multiple projects simultaneously.
What are popular job titles related to Client Technology Manager jobs in Arizona? For Client Technology Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Client Technology Manager jobs in Arizona look for? The top searched job categories for Client Technology Manager jobs in Arizona are:
What cities in Arizona are hiring for Client Technology Manager jobs? Cities in Arizona with the most Client Technology Manager job openings:
Client Technology Manager jobs near you

Technical Alignment Manager

One Step Retail Solutions

Phoenix, AZ • On-site

Full-time

Re-posted 24 days ago

Job description

One Step Secure I/T is an MSP providing the latest in managed services and cybersecurity.
We're a stable, privately-owned company where people enjoy what they do - and who they do it with. Our team sticks around, with an average tenure just shy of 10 years. That kind of loyalty doesn't happen by accident.
We are rooted in a strong culture and shared core values. We care about our team, our customers, and each other. If you're someone who has a passion for advancing business and improving lives through technology, values trust, integrity, and a place where your contributions matter, you'll feel right at home here.
The Technical Alignment Manager (TAM) - TRAVEL is responsible for understanding the client's environment, what they do, how they use their technology to enable their business, and, from a technical perspective, maintaining that relationship with them. Establishing a technical relationship with the clients allows the TAM to communicate from a hands-on level. They dig deep into a client's operations to figure out how they work and apply technology solutions that help them work better, smarter, faster, and more efficiently while also helping reduce costs. A person in this position will continually analyze a client's technology against the applicable company Standard(s), and/or compliance requirements, uncovering technical gaps and risks.
Because they have an in-depth knowledge of their assigned client's IT environment, the TAM can recommend enhancements to their systems that will uphold best practices regarding cybersecurity, overall system performance, user experience, and more. The TAM's combined knowledge of the industry and client infrastructure makes it possible for them to identify and proactively address technical risks and issues before they become bigger problems. A TAM is the technical lead for proactive service, maintenance, and planning- driving down the need for, cost, and time sink inherent in reactive support.
A successful person in this position will be highly technical, a natural troubleshooter, client-focused, and have a proactive mindset. They must be a detail-oriented self-starter who takes ownership for their responsibilities, meets deadlines, and communicates effectively with teammates, clients, and vendors.
A person in this position should thrive on solving problems and providing big company technology solutions for small businesses. They understand the balance between analysis and fixing and how checklists and standards can produce predictable results. They are driven by proactively preventing problems and implementing best practices that will influence client business success.
Skills, Knowledge, Abilities:
  • Understanding of the importance of best practices Standards and aligning client's technology to them
  • Strong attention to detail and accuracy, ensuring client's achieve alignment to the Standard(s), and applicable compliance requirements
  • Excellent documentation, math, and organization skills
  • Demonstrated ability to be proactive and take the initiative to get things done
  • Effective time management skills and the ability to multitask
  • Strong troubleshooting skills
  • Strong problem-solving skills and self-learning to analyze problems and create a solution
  • Must be able to work and communicate with clients at all levels of an organization to identify and resolve problems
  • Strong customer service skills
  • Basic business understanding related to technology and an ability to translate IT language to business stakeholders
  • Willing to focus on continued education in the form of various certifications
  • Maintains a constant mindset of "How can I help you? How can we figure this out together? Where do we go from here?"
  • Ability to work both independently and under a supervisor
  • Ability to work as part of a team, and always willing to help our clients and staff
  • Maintain relevant knowledge of hardware and software trends
  • Availability for some after-hours work and on-call rotation
  • Dependability, including an excellent attendance record
  • Strict adherence to client confidentiality and protecting confidential information
  • High degree of punctuality
  • Ability to work as part of a team
  • Ability to take, interpret, and follow instructions
  • Awareness of and ability to work by Company Policies and Procedures

Experience:
  • Minimum of five years in a technology support environment supporting infrastructure technology and performing project design and delivery.
  • Prior Managed Services Provider experience is strongly preferred
  • Sound understanding of computer systems (hardware/software), networks, etc.
  • Preferred systems experience:
    • ConnectWise, LabTech
    • Microsoft Intune
    • Microsoft Copilot
    • Azure and AWS
    • Windows Desktop and Server Operation Systems
    • Mac OS
    • MS Office (Word, Excel, PowerPoint, etc.)
    • Exchange, SQL, SharePoint
    • Active Directory, Group Policies, Office 365
    • DNS, VPN, WAN, and LAN connectivity
    • Switches and Routers
    • Firewalls and Security
  • Preferred experience with enterprise backup solutions and business continuity solutions
  • Experience in analysis, implementation, and evaluation of IT systems and specifications
  • History of longevity in current and past positions
  • Clean driving record and reliable vehicle

Training/Education:
  • Bachelor's degree in computer science, engineering, or other applicable IT discipline is preferred.
  • Professional IT Certifications, such as the following
    • MS MCP, MCSA, MCSE
    • CompTIA A+, Net+
    • Citrix CCEA or CCIA
    • SonicWALL CSSA
    • Cisco CCNA
    • VMWare VCP

Work Environment and Travel:
  • Technical Alignment Managers typically work at client sites, requiring regular travel.
  • The job can involve working irregular hours or on-call shifts depending on the needs of the business.
  • The role may involve lifting and setting up heavy equipment, as well as working in varied environments (e.g., office spaces, data centers, or warehouses).

Equal Opportunity Employer:
One Step is an Equal Opportunity Employer. The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, political affiliation, marital status, genetics, protected veteran status, sexual orientation, gender identity or other non-merit factor.

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