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Client Technical Support Associate Jobs in Brandon, MS

Renuke

Engineering Support Specialist

Jackson, MS · On-site

ReNuke Services is seeking an Engineering Support Specialist for our client"s site in Jackson, MS! Job Summary: Responsible for providing technical support, troubleshooting, and maintenance of ...

Next Step Innovation

Technical Account Manager

Clinton, MS · On-site

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and best practices across our client base. This is not a traditional Tier 2 support role. As a TAM, you ...

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Client Technical Support Associate information

See Brandon, MS salary details

$15

$27

$55

How much do client technical support associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for client technical support associate in Brandon, MS is $27.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $26.25 per hour, depending on experience, location, and employer.

What does a client technical support associate do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities near Brandon, MS are hiring for Client Technical Support Associate jobs? Cities near Brandon, MS with the most Client Technical Support Associate job openings:
Infographic showing various Client Technical Support Associate job openings in Brandon, MS as of June 2026, with employment types broken down into 72% Full Time, 9% Part Time, and 19% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $56,485 per year, or $27.2 per hour.

Technical Support Specialist - Jackson, MS

Canopy

Jackson, MS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Hilton Grand Vacations rating

6.8

Company rating: 6.8 out of 10

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8th of 21 rated holiday rentals

Job description

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:
  • The voice of our children and families always comes first
  • Relationships matter and our differences make us stronger
  • We take great joy in service to others
  • Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025-2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.
We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:
  • Competitive Compensation
  • 403b Retirement Plan with Match
  • Medical, Dental, Vision Insurance
  • PTO/Vacation
  • Employee Wellness Program and Counseling Services

Technical Support Specialist - Position Overview:
  • The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • The position utilizes one-on-one consultancy to end users and Organization Network staff.
  • The position's responsibilities require independent analyses, communication and problem solving skills.
  • Work that is performed requires a strong work ethic, independent thinking, initiative and judgment.

Job Responsibilities:
  • Provide technical support to end users via IT Support system(s).
  • Track, prioritize and document requests using an IT support request system.
  • Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems.
  • Recommends and/or performs upgrades on systems to ensure longevity.
  • Works with Regional Directors, IT management, & procurement staff to purchase hardware and software.
  • Assists with keeping Facility Manual documentation updated with current network configuration information.
  • Keeps location inventory lists updated and accurate.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works under Technical Support Specialist II on special projects as assigned by IT management.
  • Assist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers.

Required Qualifications:
  • Associate's degree in Computer Science, or equivalent trade school certification are required; at least 2 years of IT support experience required.
  • Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory;
  • Microsoft Server 2008 and above; excellent communication skills both verbal and written.
  • Phone system experience helpful.
  • Must be willing to use personal vehicle for Organization travel when required.
  • Mileage will be reimbursed when applicable.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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