Client Systems Jobs in Florida (NOW HIRING)

Job Summary:
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. The Systems Engineer I is responsible for managing and supporting the IT infrastructure of client organizations, ensuring efficient and reliable operation of systems and networks while providing technical support and implementing solutions.
Responsibilities:
• Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations.
• Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services.
• Monitor and maintain servers, network devices, and other IT infrastructure components.
• Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment.
• Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures.
• Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms.
• Manage vulnerability assessments, patch management, and intrusion detection/prevention systems.
• Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages.
• Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security.
• Offer solutions to complex IT challenges, ensuring high availability and system performance.
• Serve as an escalation point for complex issues that require in-depth technical knowledge.
• Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto).
• Optimize system performance through regular maintenance, updates, and improvements.
• Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation.
• Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper-V).
• Assist with cloud migrations, configuration, backup, and restore processes.
• Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments.
• Configure and manage backup solutions for client environments to ensure business continuity.
• Regularly test and verify backup systems and procedures to ensure data integrity and the ability to restore systems in case of failure.
• Maintain detailed documentation of client systems, networks, configurations, and service tickets.
• Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed.
• Create and update SOPs (Standard Operating Procedures) for common systems and services.
• Build strong relationships with clients by understanding their needs and providing timely technical solutions.
• Communicate technical information in an accessible and understandable way to non-technical stakeholders.
• Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement.
• Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations.
• Manage project timelines, resources, and communication to ensure successful and timely project delivery.
• Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions.
• Collaborate with account managers to ensure client satisfaction and effective service delivery.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3-5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles.
• Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper-V).
• Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN).
• Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions.
• Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders.
Preferred:
• Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect) are advantageous.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plus.
• Experience with scripting or programming languages (e.g., Python, Bash, PowerShell) for automation tasks.
• Familiarity with database management systems (e.g., SQL Server, MySQL) and data backup and recovery solutions.
Company:
Courser is an IT services company specializing in managed IT services, cybersecurity, cloud solutions, and IT consulting for business. Founded in , the company is headquartered in Greenville, USA, with a team of 501-1000 employees. The company is currently Late Stage.