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How much do client support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for client support in Georgia is $15.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support professional, and why are they important?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

What is a Client Support specialist?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

How does a Client Support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Georgia? For Client Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Client Support jobs in Georgia look for? The top searched job categories for Client Support jobs in Georgia are:
What cities in Georgia are hiring for Client Support jobs? Cities in Georgia with the most Client Support job openings:
Client Support jobs near you
Client Support Specialist II - Data Services

Client Support Specialist II - Data Services

Intercontinental Exchange Holdings, Inc.

Atlanta, GA • On-site

Full-time

Posted 21 days ago

Job description

Overview

Work Hours: 9:00 am to 6:00 pm Eastern time 

Job Purpose

ICE Data Services is looking for a dynamic Client Support Specialist II to join our team. The position is an integral part of our front-line support team focused on real-time market data products. The ideal candidate will have a mix of strong technical skills and client facing experience.

Responsibilities

  • Provide exceptional overall client experience to clients using time-sensitive, mission critical applications
  • Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support
  • Thoroughly diagnose technical problems and communicate solutions to customers
  • Demonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests
  • Gain a deep understanding of ICE Data Services market data products, architecture, and customer base.
  • Work closely with product, development, and QA to serve as the voice of the customer internally and drive resolution of issues
  • Identify trends to address with the client or internally to improve client experience and workflow
  • Strong aptitude to troubleshoot and solve problems
  • Strong customer facing communication skills (written and verbal)
  • Ability to multitask and pay attention to details

Knowledge and Experience

  • Bachelor's degree
  • 3+ years of experience in a client facing role is desirable although a strong candidate with lesser experience will be considered
  • Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional
  • Strong customer facing communication skills
  • Strong aptitude to troubleshoot and solve problems
  • Understanding of networks and a thorough understanding of core computing concepts (CPU's, memory, I/O, etc.)
  • Knowledge of Unix, Unix power tools, Unix scripting (proficiency of 7+ on a scale of 10) is desirable
  • Exposure to front office trading/market data environments, ideally in a client/business facing role is desirable
  • Knowledge of financial markets and associated terminology is beneficial

Schedule

This role requires in-office 5 days per week.

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----------Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.Employment Type: FULL_TIME

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