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Client Support Jobs in Florida (NOW HIRING)

Jackson Hewitt COO

Rehire Client Support Associate

Doral, FL · On-site

$16.75 - $23/hr

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this ...

ADP

Bilingual Associate Client Support Consultants

Miami, FL · On-site

$16 - $21.75/hr

ADP is hiring bilingual Associate Client Support Consultants. This position is hybrid, working at the office 3 days a week and working at home 2 days a week. * Are you ready to join a company ...

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Client Support information

See Florida salary details

$8

$13

$18

How much do client support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for client support in Florida is $13.95, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $15.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support professional, and why are they important?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

What is a Client Support specialist?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

How does a Client Support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Florida? For Client Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Client Support jobs in Florida look for? The top searched job categories for Client Support jobs in Florida are:
What cities in Florida are hiring for Client Support jobs? Cities in Florida with the most Client Support job openings:
Client Support jobs near you
Infographic showing various Client Support job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $29,020 per year, or $14 per hour.
Client Support Specialist, EMN

Client Support Specialist, EMN

Intercontinental Exchange Holdings, Inc.

Jacksonville, FL • On-site

Full-time

Posted 19 days ago

Job description

Overview
Hours for this role are 11:00 am to 8:00 pm Eastern time
Job Purpose
Provides in-depth product support to ICE Mortgage clients by resolving incoming inquiries through phone and e-mail communication. Administers the necessary requirements to resolve and maintain client accounts and ensures that the quality and utilization of Intercontinental Exchange (ICE) software products satisfy client needs. Collaborates with Operations, Sales, and Product Management teams to ensure client satisfaction and company initiatives are met.
Responsibilities
  • Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
  • Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
  • Drive service level attainment to departmental standards
  • Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
  • Recognize and respond accordingly to systemic customer-impacting problems
  • Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
  • Understand and follow company and departmental guidelines and policies for customer interaction
  • Maintain and promote consistent behaviors and delivery across the team
  • Manage case backlog to departmental standards
  • Effectively use knowledge base, along with all resources available to drive resolution
  • Thoroughly and accurately document details of all client interactions in CRM system

Knowledge and Experience
  • 3+ years' experience in a customer-facing technical support role or 1+ year experience and a Bachelor's degree or equivalent
  • Demonstrated relevant competency in the following areas - Desktop browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry
  • PC Basic Setup, PC Hardware Troubleshooting & Understanding of Software/Hardware compatibility limitations
  • Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
  • Demonstrated ability to confidently deliver solutions and resolve issues
  • Team-oriented, demonstrates a professional and cooperative attitude
  • Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
  • Experience working in a SaaS environment
  • Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping
  • Familiarity with Splunk or other log analyzer tools
  • Awareness of Knowledge Center Support/Knowledge Article best practices, familiar with structuring process & procedure documentation
  • Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
  • Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
  • Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
  • Analytical; proactive; creative problem solver
  • Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
  • Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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