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Client Success Jobs in Riverside, IL (NOW HIRING)

hc1 Insights, Inc.

Client Success Manager

Chicago, IL · On-site

Description As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is ...

EagleOne - Case Management Solutions

Be Seen First

Client Success Manager

Burr Ridge, IL · Remote

$70K - $80K/yr

Client Success Manager The Client Success Manager is responsible for the day-to-day relationship/account management for assigned clients in an effort to retain customers and ensure a great client ...

hc1 Insights, Inc

Client Success Manager

Chicago, IL · On-site +1

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is Client ...

Tribune Media

Client Success Manager

Chicago, IL · On-site

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

New

WOWK-TV

Client Success Manager

Chicago, IL · On-site

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

New

Epsilon

Client Success Lead

Chicago, IL · On-site

Overview As a Lead, Client Success, you will act as a pivotal individual contributor driving the strategic adoption and successful activation of Epsilon's person-first media solutions for key clients.

MedPro Disposal

Client Success Manager

Naperville, IL · On-site

Client Success Manager The Compliance Services Organization didn't exist. We built it. MP1 Solutions pioneered the Compliance Services Organization (CSO) a new category of operating partner built to ...

Milliman

Client Success Manager (MedInsight)

Chicago, IL · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

SpotOn

Client Success Partner

Chicago, IL · Remote

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

SpotOn

Client Success Partner

Chicago, IL · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

Grubhub

Client Success Manager

Chicago, IL · On-site

$88K - $110K/yr

About The Opportunity This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking ...

SpotOn

Client Success Partner

Chicago, IL · On-site

$90 - $120/hr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

Rise25

Client Success Manager

Chicago, IL · Remote

Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients and to help with implementing our strategy to help clients get ROI, clients and strategic ...

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Showing results 21-40

All JobsClient Success JobsClient Success Jobs in Riverside, IL

Client Success information

See Riverside, IL salary details

$32.7K

$83.5K

$140.8K

How much do client success jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client success in Riverside, IL is $83,515.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $99,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Riverside, IL? The most popular types of Client Success jobs in Riverside, IL are:
What job categories do people searching Client Success jobs in Riverside, IL look for? The top searched job categories for Client Success jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Client Success jobs? Cities near Riverside, IL with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Riverside, IL as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $83,515 per year, or $40.2 per hour.

Client Success Manager

hc1 Insights, Inc.

Chicago, IL • On-site

Other

Re-posted 13 days ago

Job description

Description

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is Client Retention. You will act as a strategic advisor, ensuring that clinical and business executives realize the full potential of our SaaS solutions and consulting services to drive measurable ROI.


What you'll do:

Strategic Relationship Management

  • Multi-Tier Engagement: Build and nurture deep-rooted relationships across your assigned accounts, ranging from C-Suite executives (CMOs, Chief Quality Officers) to laboratory directors and administrative managers
  • Alignment: Lead the "Alignment" phase of the client journey by establishing a clear Definition of Success and identifying key resources needed for a meaningful partnership
  • Account Planning: Develop and execute comprehensive account strategies to improve engagement and satisfaction, ensuring hc1 remains essential to the client's long-term business strategy

Operational Excellence & Review Cadence

  • Quarterly Business Reviews (QBRs): Own the executive-level QBR process. You will prepare and present structured reports on adoption, performance against SLAs, and-most importantly-demonstrated clinical and financial ROI
  • Monthly Operational Reviews: Facilitate regular touchpoints with software users to ensure day-to-day system effectiveness, review AI-powered care gap alerts, and drive feature adoption
  • Internal Account Stewardship: Manage monthly internal reviews of your client portfolio to update leadership on account health, potential risks, and strategic opportunities

Product Advocacy & Growth

  • The Feedback Loop: Serve as the "Voice of the Customer," gathering feedback via QBRs, CSAT, and NPS surveys to influence the hc1 product roadmap
  • Upsells & Renewals: Proactively identify expansion opportunities where hc1's Ops IQ, Source IQ, or Clinical IQ platforms can solve emerging client challenges. You will partner with the Growth/Sales team to ensure seamless contract renewals
  • Training & Enablement: Ensure high platform "stickiness" by coordinating training for new users via the hc1 Academy and rolling out new functionality

Data-Driven Account Management

  • Client Universe CRM: Maintain real-time accuracy of client data, contract details, and health status (Red/Yellow/Green) within our proprietary CRM, Client Universe
  • Value Delivery: Use data to prove outcomes such as 30-50% reductions in unnecessary blood transfusions and 40% improvements in care gap closure rates

Requirements

What you bring:

  • Experience: 5+ years in a SaaS Client Success or Account Management role, preferably within the healthcare, health-tech, or laboratory diagnostic space
  • Domain Expertise: A strong understanding of hospital lab operations, healthcare clinical workflows, and the financial drivers of US Health Systems
  • Executive Presence: Proven ability to command a room of clinical executives and translate complex data into a compelling "ROI story"
  • Technical Proficiency: Comfortable navigating complex data environments and using CRM tools (like Client Universe) to track KPIs and account health
  • Proactive Mindset: You don't wait for a support ticket to reach out; you anticipate client needs and identify risks before they impact retention

Core Success Metrics

  • Net Revenue Retention: Your primary measure of success
  • Client Health Score: Maintaining positive "Green" status across your portfolio in Client Universe
  • Product Adoption: High usage rates across key features of the hc1 IQ Platform
  • CSAT/NPS: Direct feedback from your executive and administrative sponsors

Apply