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Client Success Jobs in Naperville, IL (NOW HIRING)

eShow

Be Seen First

Client Success Manager

South Barrington, IL · Remote

$70K - $85K/yr

Director, Client Success Management About eShow eShow is a leading event technology provider helping organizations deliver exceptional live event experiences. Our main offices are located in South ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Chicago (in-office 4x/week) As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live-independent paint, hardware, and farm & feed stores that now ...

Digitas

Professional, Client Success

Chicago, IL · On-site

Client Success Professional As a professional, client success in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon's digital media ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

Epsilon

Professional, Client Success

Chicago, IL · On-site

Overview As a Professional, Client Success in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon's Digital Media Solutions that ...

Renalogic

Client Success Manager

Chicago, IL · Remote

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

hc1 Insights, Inc

Client Success Manager

Chicago, IL · On-site

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is Client ...

EagleOne - Case Management Solutions

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Client Success Manager

Burr Ridge, IL · Remote

$70K - $80K/yr

Client Success Manager The Client Success Manager is responsible for the day-to-day relationship/account management for assigned clients in an effort to retain customers and ensure a great client ...

hc1 Insights, Inc

Client Success Manager

Chicago, IL · On-site +1

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is Client ...

Epsilon

Client Success Lead

Chicago, IL · On-site

Overview As a Lead, Client Success, you will act as a pivotal individual contributor driving the strategic adoption and successful activation of Epsilon's person-first media solutions for key clients.

SpotOn

Client Success Partner

Chicago, IL · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

SpotOn

Client Success Partner

Chicago, IL · Remote

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

Grubhub

Client Success Manager

Chicago, IL · On-site

$88K - $110K/yr

About The Opportunity This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking ...

Grubhub

Client Success Manager

Chicago, IL · On-site

$88K - $110K/yr

About The Opportunity This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking ...

Rise25

Client Success Manager

Chicago, IL · Remote

Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients and to help with implementing our strategy to help clients get ROI, clients and strategic ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Naperville, IL

Client Success information

See Naperville, IL salary details

$32.2K

$82.4K

$138.8K

How much do client success jobs pay per year?

As of Aug 5, 2026, the average yearly pay for client success in Naperville, IL is $82,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Naperville, IL? The most popular types of Client Success jobs in Naperville, IL are:
What are popular job titles related to Client Success jobs in Naperville, IL? For Client Success jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Naperville, IL look for? The top searched job categories for Client Success jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Client Success jobs? Cities near Naperville, IL with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Naperville, IL as of July 2026, with employment types broken down into 80% Full Time, 14% Part Time, 5% Contract, and 1% Nights. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $82,351 per year, or $39.6 per hour.

Client Success Manager

eShow

South Barrington, IL • Remote

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

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Job description

Location: Remote (U.S.)
Reports to: Director, Client Success Management

About eShow

eShow is a leading event technology provider helping organizations deliver exceptional live event experiences. Our main offices are located in South Barrington, Illinois, but this position is open to 100% remote candidates, as well.

Our mission is to be the dominant solution provider in the live event industry through our people, technology, and thought leadership.

Our Client Success team partners closely with event organizers to deliver reliable, well-executed events powered by the eShow platform.

About the Role

The Client Success Manager (CSM) serves as the primary operational partner to clients during event planning and execution on the eShow platform.

This role functions similarly to a technical project manager, guiding clients through platform setup, event planning, and execution while coordinating across internal teams to ensure successful outcomes.

Client Success Managers do not carry revenue or quota responsibility. Instead, this role focuses on client partnership, event execution, and successful platform adoption.

CSMs work closely with Sales, Product & Development, Support, Services, and Onsite Technology teams to ensure events are delivered successfully and clients feel confident using the eShow platform.

What You’ll Do

Manage Client Event Delivery

  • Serve as the primary point of contact for clients during event planning and execution
  • Guide clients through platform configuration and event setup, with support from your assigned Product Specialists
  • Manage timelines, milestones, and deliverables for each event
  • Ensure all required information and decisions are captured to support successful execution

Partner With Clients

  • Build trusted working relationships with event organizers
  • Provide guidance and recommendations based on platform expertise and best practices
  • Communicate clearly and proactively throughout the event lifecycle
  • Help clients navigate complex decisions related to event setup and platform use

Coordinate Cross-Functional Teams

  • Work closely with internal teams including Sales, Product & Development, Support, Services, and Onsite Technology
  • Facilitate collaboration to resolve issues and ensure successful event delivery
  • Escalate risks or challenges when needed to protect client outcomes

Solve Problems and Manage Risk

  • Identify potential issues early and work proactively to address them
  • Troubleshoot challenges that arise during event planning and execution
  • Maintain calm and professionalism during high-pressure moments around live events

Improve Delivery Over Time

  • Document decisions, processes, and lessons learned from events
  • Share insights and best practices with the broader Client Success team
  • Contribute to improving how the team manages and executes events

Customer Service

  • Provide exceptional customer service to all clients by listening to and assisting clients while exceeding their needs, as well as demonstrating an excellent knowledge of eShow products.
  • Service clients, including understanding the nature of client inquiries, determining next steps, and pursuing issues to successful and prompt completion.
  • Assist the client with understanding best practices where applicable in order to help deter from bad decisions early in the event lifecycle.
  • Ability to understand customer’s profile including unique service requirements, expectations & business/industry segment.

What We’re Looking For

  • 3–6 years of experience in event management, event technology, and/or SaaS implementation
  • Client management experience
  • Experience managing complex projects with multiple stakeholders
  • Proactive and strategic mindset
  • Strong organizational and time management skills
  • Excellent communication and client relationship skills
  • Effective cross-functional collaboration
  • Comfort operating in a fast-moving environment with evolving processes
  • CMP certification is a plus
  • Microsoft Office and G-Suite proficiency
  • Ability to multi-task and manage multiple client deadlines
  • Strong analysis and judgment skills
  • Impeccable attention to detail and follow-up

For additional information, please visit https://www.goeshow.com

Company Description

eShow is a leading provider of innovative technology solutions for the global events and tradeshow industry. We specialize in Registration, Conference, Exhibits, and Onsite Technology, helping our clients deliver exceptional live event experiences. Our mission is to be the dominant solution provider in the live event industry through our people, software, and technology.