ZipRecruiter

Log In

1

Client Success Manager Jobs in Naperville, IL (NOW HIRING)

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Chicago (in-office 4x/week) As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live-independent paint, hardware, and farm & feed stores that now ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117 - $130/hr

Chicago (in-office 4x/week) As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live--independent paint, hardware, and farm & feed stores that ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

Renalogic

Client Success Manager

Chicago, IL · Remote

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

Nexxen

Client Success Manager

Chicago, IL · On-site

$75 - $95/hr

The Client Success Manager at Nexxen owns two core functions: managed service campaign management and programmatic PMP deal execution. As the primary point of contact for a portfolio of advertiser ...

Nexxen International

Client Success Manager

Chicago, IL · On-site

$75 - $95/hr

The Client Success Manager at Nexxen owns two core functions: managed service campaign management and programmatic PMP deal execution. As the primary point of contact for a portfolio of advertiser ...

New

WOWK-TV

Client Success Manager

Chicago, IL

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

Tribune Media

Client Success Manager

Chicago, IL

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

Trivium

Client Success Manager

Chicago, IL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Rise25

Client Success Manager

Chicago, IL · Remote

Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients and to help with implementing our strategy to help clients get ROI, clients and strategic ...

Trivium

Client Success Manager

Chicago, IL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

next page

Showing results 1-20

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Naperville, IL

Client Success Manager information

See Naperville, IL salary details

$32.2K

$82.4K

$138.8K

How much do client success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client success manager in Naperville, IL is $82,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Naperville, IL?

The most popular types of Client Success jobs in Naperville, IL are:

What are popular job titles related to Client Success Manager jobs in Naperville, IL?

For Client Success Manager jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Naperville, IL look for?

The top searched job categories for Client Success Manager jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Client Success Manager jobs?

Cities near Naperville, IL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $82,351 per year, or $39.6 per hour.

Client Success Manager

CCC Intelligent Solutions, Inc.

Chicago, IL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
At CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.
We are actively hiring for multiple Client Success Manager roles across our organization, including Product Client Success Managers, Strategic Client Success Managers, and other client-facing success positions. Opportunities exist across a range of levels, from early-career professionals building deep product expertise to experienced client success leaders managing executive relationships and driving strategic business outcomes.
Regardless of role or level, successful candidates are curious, analytical, commercially minded, and passionate about helping customers maximize value from CCC solutions. Specific responsibilities and account assignments will vary based on the role, level, and business need.
Salary range is:
$78,556 - $120,000.00
This position is bonus and/or commission eligible.
Key Responsibilities:
Depending on the role and level, responsibilities may include:
  • Drive customer adoption, utilization, and value realization across CCC solutions
  • Build trusted relationships with customer stakeholders and become a strategic advisor
  • Develop expertise in CCC products, workflows, and customer use cases
  • Identify opportunities to improve outcomes, close usage gaps, and expand product adoption
  • Lead business reviews, success planning, and outcome-focused customer conversations
  • Analyze customer usage data and trends to identify risks and opportunities
  • Partner with Sales, Product, Support, and Operations teams to advance customer objectives
  • Support renewal, retention, and growth efforts through proactive customer engagement
  • Create and execute customer success plans that align business goals with solution capabilities
  • Serve as the voice of the customer and advocate for continuous improvement

How Success Is Measured:
  • Time to Value: Helping customers achieve meaningful outcomes quickly
  • Adoption: Increased utilization and engagement across CCC solutions
  • Customer Outcomes: Demonstrated business value and measurable results
  • Retention & Growth: Strong renewal performance and expansion within existing accounts
  • Customer Satisfaction: Building trusted relationships and long-term partnerships

Requirements:
Qualifications may vary depending on the position and level. Ideal candidates will bring:
  • Experience in Client Success, Account Management, Product Success, Implementation, Consulting, or related customer-facing roles
  • Experience working in SaaS, technology, or enterprise software environments
  • Strong analytical and problem-solving skills with the ability to turn data into action
  • Ability to communicate complex concepts in a clear and customer-focused manner
  • Curiosity, adaptability, and comfort operating in ambiguity
  • A commercial mindset focused on customer outcomes and business value
  • Strong relationship-building and stakeholder management skills
  • Ability to collaborate effectively across cross-functional teams

Additional qualifications for more senior opportunities may include:
  • Experience leading executive-level customer relationships
  • Ownership of strategic accounts, portfolios, or renewal outcomes
  • Experience presenting to VP and C-level stakeholders
  • Deep expertise in driving adoption, retention, and growth within enterprise customer environments

#NOINDEED
Interview Policy & Privacy Notice:
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
  • 401K Match
  • Paid time off
  • Annual Incentive Plan Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups

For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

Apply