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Client Success Manager Jobs in Naperville, IL (NOW HIRING)

EagleOne - Case Management Solutions

Be Seen First

Client Success Manager

Burr Ridge, IL · Remote

$70K - $80K/yr

Client Success Manager The Client Success Manager is responsible for the day-to-day relationship/account management for assigned clients in an effort to retain customers and ensure a great client ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Chicago (in-office 4x/week) As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live-independent paint, hardware, and farm & feed stores that now ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

Renalogic

Client Success Manager

Chicago, IL · Remote

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

hc1 Insights, Inc

Client Success Manager

Chicago, IL · On-site

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is Client ...

hc1 Insights, Inc

Client Success Manager

Chicago, IL · On-site +1

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is Client ...

Grubhub Holdings Inc.

Client Success Manager

Chicago, IL · On-site

$88K - $110K/yr

About The Opportunity This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking ...

MedPro Disposal

Client Success Manager

Naperville, IL · On-site

Position Overview The Client Success Manager (CSM) owns the end-to-end management of a portfolio of healthcare clients, delivering proactive, high-touch service that drives satisfaction, retention ...

Grubhub

Client Success Manager

Chicago, IL · On-site

$88K - $110K/yr

About The Opportunity This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking ...

Grubhub

Client Success Manager

Chicago, IL · On-site

$88K - $110K/yr

About The Opportunity This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking ...

Rise25

Client Success Manager

Chicago, IL · Remote

Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients and to help with implementing our strategy to help clients get ROI, clients and strategic ...

Trivium

Client Success Manager

Chicago, IL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Trivium

Client Success Manager

Chicago, IL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Renalogic

Client Success Manager (Remote)

Chicago, IL · Remote

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Naperville, IL

Client Success Manager information

See Naperville, IL salary details

$32.2K

$82.4K

$138.8K

How much do client success manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for client success manager in Naperville, IL is $82,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Naperville, IL? The most popular types of Client Success jobs in Naperville, IL are:
What are popular job titles related to Client Success Manager jobs in Naperville, IL? For Client Success Manager jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Naperville, IL look for? The top searched job categories for Client Success Manager jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Client Success Manager jobs? Cities near Naperville, IL with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Naperville, IL as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $82,351 per year, or $39.6 per hour.

Client Success Manager

EagleOne - Case Management Solutions

Burr Ridge, IL • Remote

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

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Job description

Client Success Manager

The Client Success Manager is responsible for the day-to-day relationship/account management for assigned clients in an effort to retain customers and ensure a great client experience when engaging with EagleOne CMS.

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Essential Duties and Responsibilities:

  • Supports the National Executive, Strategic Partnerships and is an extension of the National Executive, Strategic Partnerships
  • Cultivates relationships: Responsible for creating positive client experiences, building long term client relationships and delivering high quality service
  • Some travel may be required

· Onboarding/implementation: Participates and leads strategic program discussions with new clients during the implementation meetings. Successfully transitions and on boards new clients from sales team to EagleOne medical/operations team and disseminates information to EagleOne finance and support/admin teams.

· Maintains and manages account/client and opportunities in EagleOne’s EagleEye system

· Handles day-to-day client requests: Ensure all requests are addressed promptly, effectively and documented.

· Client retention: Responsible for the day-to-day account management for an assigned book of business. Provides the highest caliber of service to fulfill client needs.

  • Annual Stewardship meeting participation and preparation, as requested
  • Data Analysis: analyze metrics and Key Performance Indicators, as requested
  • Identifies upsell opportunities: Works closely with National Executive, Strategic Partnerships on opportunities
  • Prepares PowerPoint Presentations, as requested.

· Other duties as assigned

Required:

• 2 + years of account management experience in a TPA, workers’ compensation, managed care, insurance broker or related WC services environment

• Demonstrated experience managing 15+ client accounts simultaneously

• Strong understanding of workers’ compensation programs, employer-sponsored risk management, and/or managed care services

• Experience coordinating with vendors and internal operations teams

• Excellent written and verbal communication skills with the ability to produce professional documentation (agendas, meeting summaries, status reports)

• Comfortable leading client-facing meetings independently and representing the company with credibility

• Proficiency with Microsoft Office (PowerPoint, Word, Excel) and CRM tools

  • Excellent verbal and written communication skills
  • Excellent customer service
  • Excellent time management

EagleOne’s Core Values drive our customer service and team collaboration:

Collaboration — We work across teams and partners to deliver seamless client experiences

Respect — We communicate professionally and build trust in every interaction
Commitment to Excellence — We hold a high standard for service, follow-through, and execution
Do the Right Thing — We act with integrity and accountability
Driven to Improve — We seek continuous improvement in ourselves, our processes, and client outcom

Salary Range 70K +

Company Description

Contact Dawn Stark, HR Coordinator
Great Benefits
Paid Holidays, M-F, weekends Off