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Client Success Manager Jobs in Naperville, IL (NOW HIRING)

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) * ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) * ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

We are seeking an experienced and dedicated individual to join Infillion as a Sr. Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell growth, and retention ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

We are seeking an experienced and dedicated individual to join Infillion as a Sr. Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell growth, and retention ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

We are seeking an experienced and dedicated individual to join Infillion as a Sr. Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell growth, and retention ...

JPMorgan Chase & Co.

Client Success Officer

Chicago, IL · On-site

$90 - $120/hr

Manage/resolve client escalations and issues * Help the coordination and project management of product implementations and service related needs * Assist in relationship review documents ...

Epsilon

Professional, Client Success

Chicago, IL · On-site

Company Description Overview As an Professional, Client Success in the digital media team, you will ... Client Strategy & Relationship Management : * Collaborate with the digital media team to understand ...

Arrive Logistics

Client Success Associate

Chicago, IL · On-site

$25/hr

The next Chicago Client Success cohort start date is in January 2027! Our 2026 cohorts are now full ... Manage load board on a daily basis, which includes detailed data entry in load building and ...

Arrive Logistics

Client Success Associate

Chicago, IL · On-site

$25/hr

The next Chicago Client Success cohort start date is in January 2027! Our 2026 cohorts are now full ... Manage load board on a daily basis, which includes detailed data entry in load building and ...

OnSite Partners LLC

Client Program Manager

Chicago, IL · On-site

$60 - $80/hr

The ideal candidate will be responsible for overseeing client programs, ensuring client satisfaction, and driving client success through management of internal teams and timelines. This role involves ...

Epsilon

Associate, Client Success

Chicago, IL · On-site

Overview As an Associate, Client Success, you will play a key role in supporting the coordination and management of client relationships across a dynamic portfolio of accounts. You will partner ...

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Showing results 41-60

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Naperville, IL

Client Success Manager information

See Naperville, IL salary details

$32.2K

$82.4K

$138.8K

How much do client success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client success manager in Naperville, IL is $82,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Naperville, IL?

The most popular types of Client Success jobs in Naperville, IL are:

What are popular job titles related to Client Success Manager jobs in Naperville, IL?

For Client Success Manager jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Naperville, IL look for?

The top searched job categories for Client Success Manager jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Client Success Manager jobs?

Cities near Naperville, IL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $82,351 per year, or $39.6 per hour.

Customer Success Manager

Trivium

Chicago, IL • Remote

$3.5K - $7.0K/mo

Full-time

Re-posted 7 days ago

Job description

Customer Success Manager (CSM) - Remote

Location: Remote - US, UK or Canada (native-level American English - mandatory)
Salary: $3,500-$7,000 per month, based on experience
Employment Type: Full-Time

Key Responsibilities
  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Requirements

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us
  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.

Apply