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Client Success Jobs in Portland, ME (NOW HIRING)

Unum UK

CX Manager

Portland, ME · On-site

Work with support and client success teams to reduce response/resolution times and elevate service standards. * Support training efforts that embed a customer-first mindset across the organization.

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Showing results 21-40

All JobsClient Success JobsClient Success Jobs in Portland, ME

Client Success information

See Portland, ME salary details

$33.7K

$86.2K

$145.3K

How much do client success jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client success in Portland, ME is $86,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $102,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Portland, ME? The most popular types of Client Success jobs in Portland, ME are:
What job categories do people searching Client Success jobs in Portland, ME look for? The top searched job categories for Client Success jobs in Portland, ME are:
What cities near Portland, ME are hiring for Client Success jobs? Cities near Portland, ME with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Portland, ME as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $86,189 per year, or $41.4 per hour.

Customer Success Manager

Momentus Technologies

Freeport, ME • Remote

Other

Posted 29 days ago

Job description

Description

At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships. 


As a Customer Success Manager at Momentus, you'll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You'll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. If you're passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we'd love to see how you can help define the future of Customer Success at Momentus.? 


Responsibilities:

  • Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes. 
  • Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey. 
  • Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health, including engagement with senior stakeholders and executive sponsors where appropriate. 
  • Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates.  
  • Demonstrate a commitment to continuous learning and staying current with product innovation, emerging technologies, and AI-driven capabilities. 
  • Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals, manage challenges, and increase retention. 
  • Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives. 
  • Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams. 
  • Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews. 
  • Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction. 
  • This is a remote role; however, periodic travel is required. Customer Success Managers are expected to attend customer onsite visits, company meetings, and team events as needed. 
  • Tech Stack: Microsoft 365 (Outlook, Teams, OneDrive), Zoom, Gong, Rocketlane, Salesforce, Gainsight, and AI-powered productivity tools including Microsoft Copilot.

Requirements

  • Previous experience with the Momentus Enterprise platform is highly preferred
  • 2-3 years in a B2B SaaS environment supporting customer's success
  • Strong communication and interpersonal skills.
  • Ability to understand technical concepts and explain them to non-technical audiences while adapting to evolving products, technologies and customer requirements.
  • Problem-solving and conflict resolution skills.
  • Familiarity with customer success tools (e.g. Gainsight) and Salesforce. Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar solutions is highly regarded. 
  • Results-driven with a focus on customer satisfaction and retention.
  • Events industry experience is a plus. Experience working with Enterprise software platforms or similar software platform will be considered. 

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