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Client Success Jobs in Owings, MD (NOW HIRING)

dancker

Client Experience Coordinator

Capitol Heights, MD · On-site

$60K - $650K/yr

Perform additional duties and assignments as needed to support team objectives, business priorities, and client success. What you'll bring to this role: * High school diploma or GED equivalent ...

dancker

Client Experience Coordinator

Capitol Heights, MD · On-site

$60K - $650K/yr

Perform additional duties and assignments as needed to support team objectives, business priorities, and client success. What you'll bring to this role: * High school diploma or GED equivalent ...

Nuleaflawncare

Client Service Representative

Lorton, VA · On-site

$57.31/hr

Client Success Representative (CSR) NuLeaf Lawn Care - Springfield, VA Full-Time | Customer Service | Career Growth Opportunity NuLeaf Lawn Care is growing, and we're looking for a dependable ...

Aprio

Client Advisor, Dental Segment

Washington, DC

... success. This role extends beyond traditional accounting, requiring the ability to deeply understand each client's business, financial position, tax considerations, and strategic goals, and translate ...

Crown ABA

Registered Behavior Technician (RBT)

Bowie, MD · On-site

$22 - $31.99/hr

Our culture fosters collaboration, personal growth, and client success. Registered Behavior Technicians (RBTs) thrive in our supportive environment and commitment to professional development and ...

MarketBridge

Marketing Account Supervisor

Washington, DC · On-site +1

CA$75K - CA$85K/yr

Client Success leads the client relationship, strategic context, and commercial conversation, while Project Management leads the operational delivery plan and workflow. * Proactively surface scope ...

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Showing results 21-40

All JobsClient Success JobsClient Success Jobs in Owings, MD

Client Success information

See Owings, MD salary details

$31.4K

$80.3K

$135.4K

How much do client success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client success in Owings, MD is $80,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,700.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What job categories do people searching Client Success jobs in Owings, MD look for?

The top searched job categories for Client Success jobs in Owings, MD are:

What cities near Owings, MD are hiring for Client Success jobs?

Cities near Owings, MD with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Owings, MD as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $80,322 per year, or $38.6 per hour.

Client Experience Coordinator

dancker

Capitol Heights, MD • On-site

$60K - $650K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Key responsibilities

  • Support Account Executives and Account Managers by preparing, maintaining, and tracking quotations, orders, and customer documentation throughout the sales and project lifecycle.

  • Coordinate deliveries, installation activities, manufacturer reservations, COM fabric reservations, and network dealer projects to help ensure successful project execution.

  • Proactively communicate project updates, potential issues, and critical information to clients and internal stakeholders to support timely decision-making and resolution.

Job description

Job Title: Client Experience CoordinatorLocation: Capitol Heights, MD or Baltimore, MD
The difference you’ll make:
We're looking for a highly organized, customer-focused Client Experience Coordinator to join the dancker team. In this dynamic and fast-paced role, you'll support the successful execution and tracking of client projects from quotation through completion. Partnering closely with Account Executives, Account Managers, Project Managers, Operations, Finance, manufacturers, and clients, you'll help ensure orders are processed accurately, projects remain on schedule, and clients receive exceptional service throughout every stage of the customer journey. If you're energized by coordinating details, solving problems, and creating positive client experiences, we'd love to hear from you.
How you’ll make an impact:
  • Support Account Executives and Account Managers by preparing, maintaining, and tracking quotations, orders, and customer documentation throughout the sales and project lifecycle.
  • Convert design files, customer purchase orders, and product specifications into accurate quotations and order documentation.
  • Maintain customer product standards and project information within Hedberg and other business systems to ensure data accuracy and operational efficiency.
  • Serve as a primary point of contact for client inquiries regarding products, lead times, order status, deliveries, and project-related questions.
  • Proactively communicate project updates, potential issues, and critical information to clients and internal stakeholders to support timely decision-making and resolution.
  • Coordinate deliveries, installation activities, manufacturer reservations, COM fabric reservations, and network dealer projects to help ensure successful project execution.
  • Utilize dashboards, workflow tools, reports, and tracking systems to monitor project progress, identify potential issues, and support on-time delivery.
  • Prepare installation packages, change orders, and supporting documentation to facilitate project execution and client satisfaction.
  • Complete and maintain required business documentation, including customer setup forms, deposits, quote-to-order conversion packages, credit and debit requests, and certificates of insurance.
  • Partner with Operations, Project Management, and Finance teams to support invoicing readiness, resolve project issues, and maintain customer satisfaction.
  • Support Accounts Receivable processes through documentation assistance, credit and debit processing, and follow-up related to outstanding invoices.
  • Respond to client requests promptly and professionally while maintaining a high level of service, accuracy, and accountability.
  • Perform additional duties and assignments as needed to support team objectives, business priorities, and client success.
What you’ll bring to this role:
  • High school diploma or GED equivalent required; associate or bachelor’s degree preferred.
  • Minimum 3-5 years of experience in customer service, sales support, project coordination, order management, or a related business support role.
  • Experience working with Hedberg or similar ERP/order management systems preferred.
  • Contract furniture industry experience, including familiarity with Steelcase products and processes, is preferred but not required.
  • Strong communication, organizational, and follow-through skills with exceptional attention to detail.
  • Ability to manage multiple priorities simultaneously while maintaining accuracy in a fast-paced environment.
  • Strong problem-solving abilities and aptitude for working with data, documentation, and business processes.
  • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
  • Ability to build productive relationships and collaborate effectively with clients, sales teams, operations, project managers, manufacturers, and internal stakeholders.
  • A customer-first mindset with a commitment to delivering outstanding service and supporting successful project outcomes.

Key Behaviors to succeed in the role
All Employees: Collaborates | Accountable | Innovative | Customer Focused | Self Development | Courage
About dancker
Founded in 1829, dancker partners with leading organizations to transform their spaces into high-performing destinations that build community, shape culture, and drive business results.
As a unified community of specialized brands—ForBuild (specialty construction), DBE Systems (integrated technology), Furniture by dancker (contract furniture), and d’ploy (logistics solutions)—dancker delivers seamless, holistic solutions for the built environment. Serving workplace, education, healthcare, lifestyle, and government clients nationwide from experience centers in Somerville, NJ, Baltimore, MD, Capitol Heights, MD, and Harrisburg, PA, dancker transforms the complex process of fitting out commercial interiors into an integrated partnership that drives measurable results.
As an employer, we are proud to foster an environment where our people can thrive both personally and professionally. We believe that talent can be developed, nurtured, and grown, and we are committed to maintaining a culture that celebrates the brilliant minds who bring innovative ideas to life.
Benefits
dancker offers a comprehensive benefits package that includes medical, dental, vision, life insurance, 401(k) matching, and corporate discount programs.
Salary Range: $60,000–$90,000, based on skills, capabilities, and experience.
 

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