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Client Success Jobs in Owings, MD (NOW HIRING)

Leadership Connect

Client Success Manager

Washington, DC · On-site

$75K - $85K/yr

About the Role Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive ...

Growing Marketing Organization

Be Seen First

Entry Level Client Success Coordinator

Annapolis, MD · On-site

$45K - $75K/yr (+ commission)

... and are driven by success. The ideal candidate is confident on the phone, highly organized ... communication, and client-facing skills. If you're someone who enjoys staying busy, taking ...

ROCS

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Entry-Level Client Success Coordinator

Annapolis, MD · On-site

$50K - $63K/yr

... and are driven by success. The ideal candidate is confident on the phone, highly organized ... and client-facing skills. If you enjoy staying busy, taking initiative, and working in an ...

Moore DM Group LLC

Senior Manager, Client Success

Lanham, MD · On-site +1

$80K - $90K/yr

Description The Senior Manager, Client Success , serves as a strategic leader for a portfolio of complex, high-value client accounts. This individual builds trusted client relationships, translates ...

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Moore

Senior Manager, Client Success

Lanham, MD

The Senior Manager, Client Success , serves as a strategic leader for a portfolio of complex, high-value client accounts. This individual builds trusted client relationships, translates client goals ...

New

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All JobsClient Success JobsClient Success Jobs in Owings, MD

Client Success information

See Owings, MD salary details

$31.4K

$80.3K

$135.4K

How much do client success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client success in Owings, MD is $80,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,700.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What job categories do people searching Client Success jobs in Owings, MD look for?

The top searched job categories for Client Success jobs in Owings, MD are:

What cities near Owings, MD are hiring for Client Success jobs?

Cities near Owings, MD with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Owings, MD as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $80,322 per year, or $38.6 per hour.

Client Success Manager

Leadership Connect

Washington, DC • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Who are we?
At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

About the Role
 
Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive, high-touch outreach - deepening relationships with users, driving consistent usage, and translating our capabilities into outcomes that matter to each client. Over time, there is an opportunity to take on broader account responsibility.
 
This role is based in Washington, DC.  
Core Functions of the Role:

  • Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts

  • Lead onboarding and ongoing enablement sessions that translate Leadership Connect's capabilities into measurable client outcomes

  • Build durable relationships with day-to-day users, power users, and executive sponsors across each account

  • Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans

  • Serve as the product SME for your book, mapping the right workflows and use cases to each client's goals

  • Troubleshoot user challenges with creative problem-solving and a client-first mindset

  • Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy

  • Grow over time into an account owner with responsibility for renewals and expansion

About You:

  • 1-3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption

  • Comfort initiating outreach and steering conversations - equally confident over email, video, and in person, with excellent written and verbal communication

  • Genuine curiosity about Leadership Connect's market: government, large corporations, media, and non-profits

  • Strong organizational and time-management skills; able to prioritize across a portfolio of accounts

  • Proficient with a CRM, Salesforce preferred

  • Thrives in a fast-paced environment and contributes to the development of new processes

$75,000 - $85,000 a year

Actual offers within the posted range depend on the candidate's experience, skills, and alignment with role requirements.

The compensation noted does not include target commission, which is addressed separately.

We encourage candidates who bring strong relevant experience to apply, even if it doesn't map exactly to every listed qualification. Where a candidate demonstrates particular strength in the interview process, we're open to discussing how the scope of the role - and compensation within the posted range - might be shaped to fit that experience.

What is it like to work here?
We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.
 
Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.
 
There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.
 
Want to join our amazing team?
 
Benefits/Rewards:
Awesome medical insurance plan
Dental Insurance
Life & Disability insurance
Flexible spending accounts
Unlimited PTO!
Eleven Paid Holidays
$3,000 Employee Referral Program
Employer contribution to 401(k) plan
Rewards and recognition programs
 
If you're excited about this role but don't meet 100% of the requirements, we still want to hear from you!  Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!
 
Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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