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Client Success Jobs in Owings, MD (NOW HIRING)

Moore DM Group LLC

Manager, Client Success

Lanham, MD · On-site

$65K - $75K/yr

Description The Manager, Client Success, is responsible for supporting the successful delivery of client programs and initiatives by coordinating projects, managing accounting activities, and ...

Moore

Manager, Client Success

Lanham, MD

Partner with the Associate Vice President of Client Success to support the execution of client strategies, contractual obligations, and accountobjectives. * Build andmaintainpositive working ...

Moore DM Group LLC

Coordinator, Client Success

Lanham, MD · On-site

$46K - $55K/yr

Description The Coordinator, Client Success is responsible for supporting marketing and other direct response strategies to acquire, cultivate, retain and upgrade donors across multiple channels. The ...

Moore

Coordinator, Client Success

Lanham, MD

$18.25 - $24.50/hr

The Coordinator, Client Success is responsible forsupporting marketing and other direct response strategies toacquire, cultivate,retainand upgrade donors across multiple channels. The ideal candidate ...

Growing Marketing Organization

Be Seen First

Entry Level Client Success Coordinator

Annapolis, MD · On-site

$45K - $75K/yr

... and are driven by success. The ideal candidate is confident on the phone, highly organized ... communication, and client-facing skills. If you're someone who enjoys staying busy, taking ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Owings, MD

Client Success information

See Owings, MD salary details

$31.4K

$80.3K

$135.4K

How much do client success jobs pay per year?

As of Jul 17, 2026, the average yearly pay for client success in Owings, MD is $80,322.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,700.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What job categories do people searching Client Success jobs in Owings, MD look for? The top searched job categories for Client Success jobs in Owings, MD are:
What cities near Owings, MD are hiring for Client Success jobs? Cities near Owings, MD with the most Client Success job openings:
Client Success jobs near you
Manager, Client Success

Manager, Client Success

Moore DM Group LLC

Lanham, MD • On-site

$65K - $75K/yr

Full-time

Medical, PTO

Posted 9 days ago

Job description

Description
The Manager, Client Success, is responsible for supporting the successful delivery of client programs and initiatives by coordinating projects, managing accounting activities, and fostering strong client relationships. This role serves as a key liaison between clients and internal teams, ensuring all stakeholders have the information and resources needed to execute against the approved scope and meet client objectives. The Manager, Client Success, tracks deliverables, facilitates communication, documents key decisions, and helps ensure projects are completed accurately and on time. Working collaboratively across departments, this role contributes to client satisfaction, account growth, operational efficiency, and the overall success of Moore's mission.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.
Check out www.WeAreMoore.com for more information.
Your Impact:
  • Partner with the Associate Vice President of Client Success to support the execution of client strategies, contractual obligations, and account objectives.
  • Build and maintain positive working relationships with clients and internal stakeholders, serving as a key point of contact for day-to-day account needs.
  • Collaborate with cross-functional teams, including Creative, Audience Planning, Analytics, Data & Analytics, and other departments, to ensure timely completion of client deliverables.
  • Track project deliverables and client commitments across assigned accounts, proactively identifying potential risks or delays and communicating them to appropriate stakeholders.
  • Support client satisfaction by assisting with issue resolution, facilitating follow-up, and ensuring client requests are addressed promptly.
  • Schedule and coordinate client and internal meetings, assisting with agenda development and preparation of meeting materials as needed.
  • Capture, organize, and distribute meeting notes, key decisions, action items, and next steps to ensure clear communication and accountability.
  • Participate in recurring internal status meetings, providing updates on project progress, client needs, upcoming milestones, and deliverables.
  • Support the overall health and growth of client accounts by helping maintain strong client relationships and identifying opportunities to enhance service delivery.
  • Assist in the day-to-day management of assigned accounts, ensuring projects remain organized, on schedule, and aligned with client expectations.
  • Demonstrate initiative by identifying process improvements, operational gaps, and client needs, bringing recommendations forward to improve efficiency and client experience.
  • Provide support to directors and other team members on special projects and additional assignments as needed.

Your Profile:
  • 3+ years of agency experience
  • Direct marketing fundraising experience highly desirable
  • Bachelor's degree (B.A. or B.S.) or equivalent from accredited college or university.
  • Ability to work in a team environment to meet client goals.
  • Solid understanding of a direct response/direct marketing program
  • Friendly, customer-service oriented attitude.
  • Strong written and verbal communication skills.
  • Exceptional attention to detail and strong organizational/project management skills
  • Self-motivated and solutions-oriented, with the ability to anticipate client and organizational needs
  • Self-starter with strong organizational skills and the ability to work independently while seeking guidance when needed.
  • Proficiency with Microsoft Office suite of products including Outlook, Word, Excel, PowerPoint, SharePoint and Teams.
  • Ability to learn and adapt quickly to various communication and workflow platforms such as Workfront, NetSuite, Salesforce, Asana,

How We'll Support You:
  • Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
  • To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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