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Client Success Jobs in Monroe, LA (NOW HIRING)

Aldridge

Client Success Manager (2502)

Monroe, LA · On-site

Technical Client Success Manager Aldridge is a forward-thinking organization dedicated to delivering innovative technology solutions and exceptional service to our clients. We are looking for a ...

Robert Half

Customer Success Specialist

Rayville, LA · On-site

$17 - $20/hr

We are looking for a detail-oriented Customer Success Specialist to support commercial lending operations in Rayville, Louisiana. This contract opportunity with permanent potential is ideal for ...

ALDRIDGE

Account Manager (2502)

Monroe, LA

This position offers the opportunity to work alongside a dynamic team of professionals, enhance your technical and customer service skills, and make a significant impact on client success. You will ...

PLACE

Inside Sales Agent

Monroe, LA · On-site

$50K - $90K/yr

Your ability to build relationships, follow up effectively, and identify client needs will play an important role in driving our company's continued success. If you are ready to grow your career in ...

Crunch Fitness

Personal Trainer

Monroe, LA · On-site

$48/hr

Our Core Values We believe our success starts with our people. Every team member is expected to ... Track client progress and adjust programs as needed. * Maintain a clean, organized, and safe ...

Crunch Fitness

Personal Trainer

Monroe, LA

$48/hr

Our Core Values We believe our success starts with our people. Every team member is expected to ... Track client progress and adjust programs as needed. * Maintain a clean, organized, and safe ...

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All JobsClient Success JobsClient Success Jobs in Monroe, LA

Client Success information

See Monroe, LA salary details

$31.3K

$79.9K

$134.7K

How much do client success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client success in Monroe, LA is $79,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $95,200.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Monroe, LA?

The most popular types of Client Success jobs in Monroe, LA are:

What job categories do people searching Client Success jobs in Monroe, LA look for?

The top searched job categories for Client Success jobs in Monroe, LA are:

What cities near Monroe, LA are hiring for Client Success jobs?

Cities near Monroe, LA with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Monroe, LA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $79,902 per year, or $38.4 per hour.

Client Success Manager (2502)

Aldridge

Monroe, LA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Key responsibilities

  • Serve as primary liaison for assigned client accounts, ensuring timely communication of updates, risks, or opportunities.

  • Prepare, schedule, and lead regular Update and Planning Meetings and contribute to business reviews (BRs).

  • Begin translating client needs into roadmap opportunities and surface recurring or project-based needs that align with the Aldridge solution portfolio.

Aldridge Electric rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Who We Are
Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US. Founded in 1984, this private equity-backed company is a technology management consulting, and outsourcing firm that provides best-fit solutions through a tailored approach and local relationships. With offices in Houston, Dallas, Fort Worth, San Antonio, Alexandria, Monroe and Seattle, the company's unwavering dedication, superior technical expertise, and keen understanding of business processes have transformed it into a trusted partner for its clients. With a strong reputation for delivering high-quality services, Aldridge is committed to helping its clients optimize their technology infrastructure and achieve their business goals.
Technical Client Success Manager
Aldridge is a forward-thinking organization dedicated to delivering innovative technology solutions and exceptional service to our clients. We are looking for a highly motivated and driven Technical Client Success Manager to join our team. This position offers the opportunity to work alongside a dynamic team of professionals, enhance your technical and customer service skills, and make a significant impact on client success. You will be responsible for addressing client concerns, troubleshooting technical issues, and collaborating with senior team members to implement solutions that drive client satisfaction. With exposure to cutting-edge technologies and client-facing interactions, this role provides ample opportunities for growth and professional development.
Position Overview:
The Client Success Manager (CSM) acts as the operational and consultative bridge between the technical execution team and executive client sponsors. You'll manage recurring account activities, facilitate Business Reviews (BRs), support roadmap alignment efforts, and guide the early phases of strategic IT planning. This mid-level role owns the health of client relationships across a select portfolio, ensuring proactive communication, performance visibility, and a partnership aligned with Aldridge's service catalog.
The CSM should bring both organizational skill and a consultative mindset-able to distill client feedback into tangible next steps and route opportunities or alerts to the appropriate internal teams in a timely manner.
Key Responsibilities:
Client Relationship Management
  • Serve as primary liaison for assigned client accounts, ensuring timely communication of updates, risks, or opportunities.
  • Monitor account health through touchpoints and internal reporting tools.
  • Coordinate lifecycle of service requests that require staff coordination, escalation, or approvals.

Meeting Ownership & Delivery
  • Prepare, schedule, and lead regular Update and Planning Meetings and contribute to business reviews (BRs).
  • Present clients with trend analysis, ticket summaries, feedback loops, and aligned recommendations in collaboration with vCIOs.

Roadmapping & Upsell Participation
  • Begin translating client needs into roadmap opportunities with guidance from Client Success Executives.
  • Surface recurring or project-based needs that align with the Aldridge solution portfolio.
  • Track solution engagements and internal delivery progress to maintain aligned communication with clients.

Internal Collaboration
  • Ensure documentation in CRM and roadmap tools remains current.
  • Align with service desk, projects, procurement, and back-office teams for timely execution of roadmap items.
  • Participate in internal planning cadences and client strategy team forecasting updates.

Qualifications:
  • 3-5+ years of experience in IT, preferably in a Managed Services environment.
  • Familiarity with IT infrastructure concepts (cloud, servers, backup, networking).
  • Strong organizational skills, with ability to manage multiple accounts across various stages.
  • Strong organizational skills, with ability to manage multiple accounts across various stages.
  • Meeting Ownership & Delivery
  • Prepare, schedule, and lead regular Update and Planning Meetings and contribute to business reviews (BRs).
  • Present clients with trend analysis, ticket summaries, feedback loops, and aligned recommendations
  • Roadmapping & Upsell Participation
  • Begin translating client needs into roadmap opportunities
  • Surface recurring or project-based needs that align with the Aldridge solution portfolio.

Travel
  • Travel will be required up to 20%

Aldridge Core Values:
  • Build Trust - We continuously earn the trust of our partners through genuine, transparent communication, and unflinching accountability.
  • Take Swift, Meaningful Action - When every second matters, we drill to the core question and act decisively.
  • Create Best-Fit Solutions - More is not better - We create the most value for the least added overhead and complexity.
  • Evolve & Improve - We know the power of a growth mindset. We do not let fear of failure stop us from finding new, and better ways to do things.

Benefits:
  • Competitive Salary and Incentive Plan
  • Generous Employer Contribution to Health Benefits Package
  • 401(k) Matching
  • 4 Weeks Paid Time Off per year, plus additional days for community service
  • Ongoing Training and Professional Development Opportunities
  • Free Snacks and Beverages!

Aldridge is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs

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