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Client Success Jobs in Lawrence, MA (NOW HIRING)

Flywire

Enterprise Client Success Manager

Boston, MA · On-site

$85K - $95K/yr

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product ...

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

$85K - $95K/yr

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product ...

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product ...

Galderma

Senior Manager, 3PL Client Success

Boston, MA · On-site

The Opportunity The 3PL Client Success Senior Manager ensures compliant and effective distribution processes, costs, and performance across the 3PL Distribution Network for the Prescription business.

New

Curinos Inc

Client Value Manager

Waltham, MA · On-site

$110K - $140K/yr

Become the Trusted Advisor Behind Our Clients' Success The Client Value Manager (CVM) is one of Curinos' most strategic and visible client-facing roles. Sitting at the intersection of strategy ...

ARVO

Account Manager / Customer Success

Boston, MA · On-site

$60K - $70K/yr

Job Overview Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.

State Street

Alts Client Services, VP

Boston, MA · On-site

$110K - $188K/yr

Client Service is the cornerstone of client success, serving as the holistic owner of service delivery governance, with a focus on driving the organization to improve client satisfaction, sentiment ...

Quantiphi, Inc.

Client Partner

Boston, MA · On-site

Senior Client Partner - Major Life Sciences Account at Quantiphi About Quantiphi: Quantiphi is an ... Success requires a strong understanding of the Life Sciences industry-including research, clinical ...

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Showing results 21-40

All JobsClient Success JobsClient Success Jobs in Lawrence, MA

Client Success information

See Lawrence, MA salary details

$34.1K

$87.1K

$146.9K

How much do client success jobs pay per year?

As of Aug 20, 2026, the average yearly pay for client success in Lawrence, MA is $87,145.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $103,900.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Lawrence, MA?

The most popular types of Client Success jobs in Lawrence, MA are:

What job categories do people searching Client Success jobs in Lawrence, MA look for?

The top searched job categories for Client Success jobs in Lawrence, MA are:

What cities near Lawrence, MA are hiring for Client Success jobs?

Cities near Lawrence, MA with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Lawrence, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $87,145 per year, or $41.9 per hour.

Enterprise Client Success Manager

Flywire

Boston, MA • On-site

$85K - $95K/yr

Full-time

Re-posted 14 days ago

Job description

Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We've since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity:
Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product, serving as the trusted advisor who ensures clients are getting maximum value from Flywire's payment solutions while driving retention and revenue growth.
What You'll Do:
  • Build and maintain deep, trusted relationships with enterprise travel clients, acting as their primary point of contact and internal advocate at Flywire
  • Develop bespoke strategic account plans for each client to maximize payment volume, product utilization, and overall satisfaction
  • Partner closely with the Travel Sales Team on pipeline accounts - contributing to implementation and go-live planning well before a client's first transaction
  • Drive revenue growth through proactive upselling and expansion opportunities within your book of business
  • Own escalated client issues end-to-end, including chargebacks, refunds, and operational challenges, ensuring timely and accurate resolution
  • Deliver regular business reviews, analytics, and reporting that help clients understand their performance and identify opportunities
  • Lead and execute short- and long-term operational initiatives, continuous improvement plans, and client-driven special projects
  • Collaborate cross-functionally with Product, Finance, and Operations to surface client feedback and advocate for enterprise needs
  • Contribute to building and maintaining onboarding best practices alongside the Sales team
  • In the coming years, manage and develop a team of Relationship Managers spanning multiple regions within the DMC business units

Qualifications
Here's What We're Looking For:
  • Bachelor's degree in Business, Communications, Marketing, or a related field
  • 5+ years of relationship management or account management experience, ideally in a B2B or fintech environment
  • Experience navigating complex client relationships, handling objections, and driving commercial outcomes
  • A proven track record of growing and retaining enterprise accounts
  • Strong analytical, planning, and communication skills - you're as comfortable in a spreadsheet as you are presenting to a C-suite
  • Willingness to travel approximately 25% of the time
  • Experience with Salesforce, GSuite, Asana, Jira, Slack, Looker, or Smartsheet is a plus

Additional Information
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for questions.
Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.
The US base salary range for this full-time position is $85,000-$95,000 plus benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
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