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Client Success Jobs in Hamden, CT (NOW HIRING)

HESCO

Customer Success Manager

Rocky Hill, CT · On-site

$60K - $70K/yr

Description As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

North America Customer Success Manager Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer ...

IDOC LLC

Practice Success Manager

Trumbull, CT · On-site

About the Company For the past twenty-five plus years, IDOC has remained committed to the success of independent optometrists and today has emerged as a leading alliance of private optometric ...

Okta, Inc.

Sr. Customer Success Manager

Bridgeport, CT · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

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All JobsClient Success JobsClient Success Jobs in Hamden, CT

Client Success information

See Hamden, CT salary details

$32.3K

$82.6K

$139.2K

How much do client success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client success in Hamden, CT is $82,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $98,400.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Hamden, CT?

The most popular types of Client Success jobs in Hamden, CT are:

What are popular job titles related to Client Success jobs in Hamden, CT?

For Client Success jobs in Hamden, CT, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Hamden, CT look for?

The top searched job categories for Client Success jobs in Hamden, CT are:

What cities near Hamden, CT are hiring for Client Success jobs?

Cities near Hamden, CT with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Hamden, CT as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $82,581 per year, or $39.7 per hour.

Customer Success Manager

Hartford Electric Supply

Rocky Hill, CT • On-site

Other

Re-posted 29 days ago

Job description

Job Type
Full-time
Description
As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software subscriptions. You will manage a portfolio of accounts, ensuring customers achieve their desired outcomes, realize measurable value, and remain satisfied throughout the lifecycle of their service contract engagement.
This role follows the LAER (Land, Adopt, Expand, Renew) customer success methodology, guiding customers from initial onboarding through adoption, growth, and long-term retention.
Key Responsibilities
Account Ownership & ARR Management

  • Own and manage a portfolio of customer accounts with associated ARR targets
  • Drive retention, renewal, and expansion within assigned accounts
  • Develop and execute account plans aligned to customer goals and business outcomes
LAER Execution (Land, Adopt, Expand, Renew)
  • Land: This is a Sales function and Customer Success takes over once the contract is "landed"
  • Adopt: Drive service adoption through customer training, engagement, and best practices
  • Expand: Identify and develop upsell and cross-sell opportunities based on customer needs and usage insights
  • Renew: Lead proactive renewal strategies to maximize retention, mitigate churn risk and drive towards on-time renewals
Customer Engagement & Value Realization
  • Conduct regular Quarterly Business Reviews (QBRs) to communicate value delivered and align on future objectives
  • Translate customer usage data and KPIs into clear business value and ROI
  • Align product and service capabilities with customer goals to increase satisfaction and outcomes
Relationship Management
  • Build and maintain strong trust-based relationships with key stakeholders across customer organizations
  • Serve as the primary point of contact for customer success-related activities
  • Act as a customer advocate internally to ensure needs are understood and addressed
Growth & Collaboration
  • Partner with Specialists and Account Managers to identify expansion opportunities
  • Collaborate cross-functionally (sales, support, services, training) to deliver a seamless customer experience
  • Proactively identify risks and develop mitigation plans to ensure customer success
Operational Support & Order Management
  • Enter and manage service-related orders in the company ERP system
  • Coordinate and confirm service orders with Vendors to ensure accuracy and alignment
  • Track order status, resolve discrepancies, and ensure timely processing and communication
  • Serve as a liaison between customers, internal teams, and Vendors for order-related activities
Data, Insights & Reporting
  • Monitor customer health, usage trends, and engagement metrics
  • Maintain accurate account data and activity in CRM systems
  • Provide insights and forecasts related to renewals, churn risk, and growth opportunities
Requirements
  • Proven experience in Customer Success, Account Management, or similar roles
  • Experience managing ARR, SaaS, or subscription-based business models
  • Familiarity with Rockwell Automation services, software offerings, or industrial automation environments (preferred)
  • Demonstrated ability to grow accounts and increase annual recurring revenue
  • Strong analytical mindset with ability to interpret customer data and usage patterns
  • Excellent communication and relationship-building skills
  • Ability to respond quickly to customer needs with a high level of professionalism
  • Self-motivated with the ability to work independently in a fast-paced environment
Key Competencies
  • Customer-centric mindset
  • Strategic thinking and execution
  • Strong problem-solving skills
  • Cross-functional collaboration
  • Organizational and time management skills
Success Metrics
  • ARR growth and retention
  • Renewal rates and churn reduction
  • Expansion revenue (upsell/cross-sell)
  • Customer satisfaction
  • Product and service adoption rates
  • Order accuracy and processing efficiency
Qualifications
  • High School or GED required
  • 4 Year / Bachelor Degree preferred
  • Degree in business of a technical discipline preferred
  • Excellent interpersonal, written, verbal, and analytical skills
  • Embody our HESCO P.R.I.D.E. (Passion - Respect - Initiative - Dependability - Ethical) core tenants
  • Work well independently and with a team

Why This Role Matters
The Customer Success Manager plays a critical role in driving long-term customer value by ensuring successful adoption, measurable outcomes, and continued growth-directly impacting recurring revenue, customer loyalty, and overall business success.
Salary Description
Salary and Commission

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