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Client Success Jobs in Granger, IA (NOW HIRING)

Mom's Meals

Customer Success Manager

Ankeny, IA · On-site

$70 - $90/hr

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the ...

Jobtailor

Customer Success Manager

Ankeny, IA · On-site

$70 - $100/hr

... client services, or related roles * Strong relationship-building, communication, and presentation skills * Excellent organizational and project management abilities * Ability to manage multiple ...

Pwc

MDM Senior Architect-Senior Manager

Des Moines, IA · On-site

$124K - $280K/yr

You utilize your proficiency in MDM platforms and data management to drive client success and develop top-performing, diverse teams. Responsibilities - Architect and manage master data management ...

Coviance

Customer Success Manager

West Des Moines, IA · On-site

Customer Success Manager At Coviance, we're on a mission to simplify home equity lending for community banks and credit unions through innovative technology. Our Customer Success team plays a ...

ViClarity, LLC.

Director of Audit Services

Iowa, IA · On-site

$102K - $128K/yr

Kerry (Ireland), with a growing presence in the United States, we're committed to delivering excellence through innovation, service, and client success. We are hiring a Director of Audit Services to ...

Genesys

Sr. Customer Success Manager

Nevada, IA

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

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Showing results 21-40

All JobsClient Success JobsClient Success Jobs in Granger, IA

Client Success information

See Granger, IA salary details

$30.9K

$78.9K

$133K

How much do client success jobs pay per year?

As of Aug 23, 2026, the average yearly pay for client success in Granger, IA is $78,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $94,100.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What cities near Granger, IA are hiring for Client Success jobs?

Cities near Granger, IA with the most Client Success job openings:

Client Success jobs near you

Enterprise Customer Success Manager

OpenLoop Health, Inc.

Des Moines, IA • On-site

$90 - $130/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop is looking for an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for collaborating closely with Customer Success leadership and continuously developing the client experience from start to finish, ultimately contributing to relationship retention and growth.

What You'll Do

  • Drive Account Growth & Diversification: Proactively identify opportunities to expand OpenLoop’s footprint within your book of business by introducing new products and service lines that align with client goals.

  • Ensure Customer Success & ROI: Partner with clients to define "success" and track key performance indicators (KPIs) to ensure they are realizing maximum value from our solutions.

  • Churn Mitigation: Monitor account health signals and engagement data to proactively identify and resolve risks before they impact retention.

  • Strategic Relationship Management: Act as the primary point of contact for executive stakeholders, moving beyond tactical support to become a trusted advisor.

  • Integration Advocacy: Navigate complex system integrations by understanding how OpenLoop’s infrastructure connects with client workflows, ensuring a seamless data and operational exchange.

  • Lead Renewals & Upsells: Collaborate with Sales and Leadership to manage the end‑to‑end renewal process and execute expansion contracts.

  • Voice of the Customer: Synthesize client feedback into actionable insights for the Product team to influence the roadmap toward high‑growth features.

  • Onboarding & Lifecycle Management: Lead clients through the transition from implementation to "go‑live," ensuring a smooth handoff and immediate adoption of key features.

  • Data-Driven Reviews: Conduct regular Business Reviews (QBRs) to analyze program performance, showcase ROI, and plan for future scaling.

Who You Are

  • The Strategic Generalist: You have a Bachelor’s degree in Business, Healthcare Administration, or a related field.

  • Proven CSM Track Record: 5+ years of experience in Customer Success or Account Management (B2B SaaS preferred), specifically focused on retention and revenue growth.

  • Integration Savvy: While you don't need to be a developer, you possess a strong mental model of how complex system integrations and APIs work to support business processes.

  • Commercial Mindset: You are comfortable discussing contracts, identifying upsell opportunities, and negotiating renewals.

  • Relationship Architect: You excel at building rapport with both technical users and C-suite executives.

  • Proactive Problem Solver: You don't wait for a client to complain; you use data to spot trends and offer solutions before the client knows they need them.

  • Healthcare/HealthTech Experience: (Bonus) Familiarity with the nuances of healthcare delivery or clinical operations.

Our Benefits

In addition, for salaried positions you would also be eligible for:

  • Medical, Dental, and Vision plans

  • Flexible Spending/Health Savings Accounts

  • Flexible PTO

  • 401(k) + Company Match

  • Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.

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