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Client Success Jobs in Granger, IA (NOW HIRING)

Kuder Inc

Sr. Director of Partner Solutions

Adel, IA · On-site

This role leads the execution of client success strategies to ensure clients achieve measurable value from Kuder's solutions. The Senior Director will oversee a portfolio of clients, guide cross ...

Marsh & McLennan

Client Advisor

Grimes, IA · On-site

Measure client success using disciplined, business-focused metrics and ongoing performance tracking. * Apply a systems-thinking approach to connect client needs, operational processes, technology ...

Mercer France

Client Advisor

Grimes, IA · On-site

Measure client success using disciplined, business-focused metrics and ongoing performance tracking. * Apply a systems-thinking approach to connect client needs, operational processes, technology ...

Oliver Wyman

Client Advisor

Grimes, IA · On-site

Measure client success using disciplined, business-focused metrics and ongoing performance tracking. * Apply a systems-thinking approach to connect client needs, operational processes, technology ...

Marsh McLennan

Client Advisor

Urbandale, IA · On-site

Measure client success using disciplined, business-focused metrics and ongoing performance tracking. * Apply a systems-thinking approach to connect client needs, operational processes, technology ...

Marsh LLC

Client Advisor

Urbandale, IA · On-site

Measure client success using disciplined, business-focused metrics and ongoing performance tracking.   * Apply a systems-thinking approach to connect client needs, operational processes ...

Franklin Covey

Mid-Market Client Partner

Des Moines, IA · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

ComplyAuto

Director of IT Client Services

Carlisle, IA · Remote

$155K - $170K/yr

Director of IT Client Services - RemoteLead at the intersection of cybersecurity, technology, and client success.ComplyAuto is looking for a Director of IT Client Services who can do more than manage ...

New

Koltiv

Client Executive

Urbandale, IA · On-site

$72K - $98K/yr

Follow the Koltiv Sales Process with strict adherence to ensure consistent, repeatable success. * Maintain a disciplined, data-driven approach to prospecting, client engagement, and deal progression.

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Client Success information

See Granger, IA salary details

$30.9K

$78.9K

$133K

How much do client success jobs pay per year?

As of Aug 23, 2026, the average yearly pay for client success in Granger, IA is $78,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $94,100.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What cities near Granger, IA are hiring for Client Success jobs?

Cities near Granger, IA with the most Client Success job openings:

Client Success jobs near you

Client Success Manager

ITA Group Inc

West Des Moines, IA • On-site

Full-time

Re-posted yesterday

Job description

About the Role

We're looking for a proactive, strategic Client Success Manager to support clients using ITA Group's employee experience, recognition and engagement technology platform.

In this role, you'll manage a portfolio of clients and serve as their trusted advisor throughout the client journey. You'll help organizations maximize adoption, analyze engagement trends, troubleshoot issues, identify growth opportunities and ensure clients achieve their employee engagement goals.

We're seeking someone with experience in SaaS client success who understands how to manage client health, drive product adoption, leverage data to make recommendations and partner with cross-functional teams to deliver an exceptional client experience. If you enjoy building relationships, solving problems, analyzing data and helping clients get the most value from technology, we'd love to talk with you.

What You'll Do

Own Client Relationships

  • Serve as the primary point of contact for a portfolio of clients.
  • Build trusted relationships with HR leaders, employee experience teams, program administrators and executive stakeholders.
  • Guide clients through their client journey, from implementation through renewal.
  • Conduct regular client meetings, business reviews and strategic planning discussions.
  • Act as an advocate for your clients while balancing business priorities and platform capabilities.

Drive Customer Success and Platform Adoption

  • Monitor customer health, engagement and adoption metrics to identify risks and opportunities.
  • Proactively engage clients when participation, recognition activity or platform utilization trends change.
  • Use customer data and platform insights to make recommendations that improve employee engagement and program performance.
  • Help clients develop strategies to increase employee participation, manager engagement and overall platform value.
  • Partner with clients to achieve business outcomes and demonstrate return on investment.

Troubleshoot and Solve Problems

  • Investigate and resolve client issues related to platform functionality, configuration and adoption.
  • Partner with Product, Development and Technical Support teams to address client concerns.
  • Document, escalate and track bugs and enhancement requests.
  • Communicate technical concepts clearly to both technical and non-technical audiences.
  • Navigate ambiguity and independently drive issues toward resolution.

Leverage Data and Insights

  • Analyze usage, recognition activity, participation trends and engagement metrics.
  • Translate data into actionable recommendations for clients.
  • Prepare and deliver executive-ready reports and Quarterly Business Reviews (QBRs).
  • Identify opportunities to improve client engagement, retention and long-term success.

Create Client-Facing Resources

  • Develop client communications, training materials, support documentation, tutorials and best-practice resources.
  • Help clients educate employees and leaders on platform features and functionality.
  • Support change management and adoption initiatives within client organizations.

Support Retention and Growth

  • Monitor account health and proactively address risks.
  • Partner with Sales and leadership teams on renewals, expansions and cross-sell opportunities.
  • Help ensure clients continue to see measurable value from their investment with ITA Group.
  • Contribute to client retention and long-term account growth.

What We're Looking For

Required Qualifications

  • 3+ years of experience in Customer Success, Client Success, Account Management, Customer Experience or a related client-facing SaaS role.
  • Experience managing a portfolio of business clients.
  • Strong analytical skills and ability to interpret data and trends.
  • Experience using customer data, adoption metrics, account health indicators, or usage analytics to make recommendations and drive client outcomes.
  • Experience conducting business reviews and presenting recommendations to clients.
  • Strong problem-solving and troubleshooting abilities.
  • Exceptional written and verbal communication skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience within SaaS, HR technology, employee engagement, recognition, rewards or employee experience platforms.
  • Experience with Totango, Gainsight, ChurnZero or similar tools.
  • Experience using CRM systems such as Salesforce or HubSpot.
  • Familiarity with ticketing and development workflows including Jira or similar tools.
  • Experience creating training content, support documentation or client-facing resources.
  • Experience working with product, development or technical support teams.

Success in This Role

The ideal candidate is:

  • Proactive
  • Curious and analytical
  • Comfortable with ambiguity
  • Technically savvy without needing to be a developer
  • Skilled at building relationships and influencing stakeholders
  • Able to translate data into meaningful business recommendations
  • Motivated by helping clients achieve measurable results