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Client Success Jobs in Fort Mill, SC (NOW HIRING)

Nextep

Client Success Manager

Charlotte, NC · On-site

A client success manager is exactly how it sounds -- an account manager who ensures our clients are happy, taken care of, and thriving. When our clients succeed, Nextep succeeds. If you're solutions ...

Nextep

Client Success Manager

Charlotte, NC · On-site

A client success manager is exactly how it sounds - an account manager who ensures our clients are happy, taken care of, and thriving. When our clients succeed, Nextep succeeds. If you're solutions ...

Nextep

Client Success Manager

Charlotte, NC · On-site

A client success manager is exactly how it sounds - an account manager who ensures our clients are happy, taken care of, and thriving. When our clients succeed, Nextep succeeds. If you're solutions ...

JPMorgan Chase & Co.

Client Success Officer

Charlotte, NC · On-site

$95K - $150K/yr

As a Client Success Officer within the Commercial & Investment Bank, you will serve as a key liaison for Commercial & Investment Bank clients. This role will work closely with Bankers, Treasury ...

JP Morgan Chase

Client Success Officer

Charlotte, NC · On-site

As a Client Success Officer within the Commercial & Investment Bank, you will serve as a key liaison for Commercial & Investment Bank clients. This role will work closely with Bankers, Treasury ...

JPMorgan Chase & Co.

Client Success Officer

Charlotte, NC · On-site

$104K - $165K/yr

As a Client Success Officer within the Commercial & Investment Bank, you will serve as a key liaison for Commercial & Investment Bank clients. This role will work closely with Bankers, Treasury ...

J.P. Morgan

Client Success Officer

Charlotte, NC · On-site

As a Client Success Officer within the Commercial & Investment Bank, you will serve as a key liaison for Commercial & Investment Bank clients. This role will work closely with Bankers, Treasury ...

JP Morgan Chase

Client Success Officer

Charlotte, NC · On-site

As a Client Success Officer within the Commercial & Investment Bank, you will serve as a key liaison for Commercial & Investment Bank clients. This role will work closely with Bankers, Treasury ...

J.P. Morgan

Client Success Officer

Charlotte, NC

As a Client Success Officer within the Commercial & Investment Bank, you will serve as a key liaison for Commercial & Investment Bank clients. This role will work closely with Bankers, Treasury ...

J.P. Morgan

Client Success Officer

Charlotte, NC · On-site

As a Client Success Officer within the Commercial & Investment Bank, you will serve as a key liaison for Commercial & Investment Bank clients. This role will work closely with Bankers, Treasury ...

JPMorgan Chase & Co.

Client Success Manager

Charlotte, NC · On-site

$95K - $150K/yr

As a Client Success Regional Manager, you will have the opportunity to lead a dynamic team, drive innovation, and transform the client experience. This role is your chance to shape the future of ...

Pattern Data

Client Success Manager

Charlotte, NC · On-site

What You'll Do The Client Success Manager plays a critical role in shaping the client experience at Pattern through trust, operational rigor, and data-driven insights. You will influence client ...

Pattern Data

Client Success Manager

Charlotte, NC · On-site

What You'll Do The Client Success Manager plays a critical role in shaping the client experience at Pattern through trust, operational rigor, and data-driven insights. You will influence client ...

Intap

Client Success Director, Legal

Charlotte, NC · On-site +1

Client Success Director, Legal US Remote or Hybrid in Charlotte, NC; New York NY; or Palo Alto, CA The Client Success Director, Legal is a senior individual contributor on Intapp's Client Success ...

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All JobsClient Success JobsClient Success Jobs in Fort Mill, SC

Client Success information

See Fort Mill, SC salary details

$28.6K

$73K

$123K

How much do client success jobs pay per year?

As of Aug 4, 2026, the average yearly pay for client success in Fort Mill, SC is $72,993.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $87,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Fort Mill, SC? The most popular types of Client Success jobs in Fort Mill, SC are:
What job categories do people searching Client Success jobs in Fort Mill, SC look for? The top searched job categories for Client Success jobs in Fort Mill, SC are:
What cities near Fort Mill, SC are hiring for Client Success jobs? Cities near Fort Mill, SC with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Fort Mill, SC as of July 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $72,993 per year, or $35.1 per hour.

Client Success Manager

Nextep

Charlotte, NC • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

A client success manager is exactly how it sounds — an account manager who ensures our clients are happy, taken care of, and thriving. When our clients succeed, Nextep succeeds. If you’re solutions-oriented, enjoy coming up with strategies, and love working with people, you should apply!

About the role:

  • A day in the life of our client success managers typically includes working closely with other departments to ensure client satisfaction, maintaining client relationships, visiting clients in their offices, and gathering feedback.
  • Monitor client satisfaction and engagement, proactively identifying opportunities for improvement and taking action to address issues or concerns
  • As our clients' dedicated account manager, you’ll advocate for their continued success with Nextep as a partner.
  • Conduct regular check-ins and meetings with clients to understand their HR needs, address concerns, and provide proactive support and guidance
  • Track and report on key performance metrics, including client satisfaction, retention, and revenue growth, to measure the success of client relationships
  • Ideally, you’re a rockstar communicator, because you’ll often be the liaison between our clients and their service teams at Nextep.

Requirements

About you:

  • You have a strong heart for the best customer experience.
  • Ideally, a bachelor’s degree is something you’ve crossed off your list.
  • You have experience in successfully working with challenging high-level officials within organizations.
  • You have a high school diploma or equivalent.

Benefits

About benefits:

  • 100% paid health, vision, and dental insurance for employees
  • Up to 12 weeks of paid parental leave
  • 401(k) matching
  • CSM Bonus
  • Employer paid telehealth services, including mental health resources

About us:

Nextep has four values that you’ll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.

We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!

“There are so many things to love about working at Nextep! The people, the culture, the latte machine. But mostly that Nextep makes sure we are well taken care of and I’ve never been proven otherwise.”

-Elybeth, Client Success