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Customer Success Manager Remote Edtech Jobs in Fort Mill, SC

Doxel

Onboarding Analyst, Customer Success

Charlotte, NC · On-site +1

Familiarity with project coordination, CRM, or customer success tooling * Experience with Planhat or other similar CSPs Benefits & Company Culture * Competitive Base Salary + Equity Package * Remote ...

Doxel

Onboarding Analyst, Customer Success

Charlotte, NC · Remote

$80K - $95K/yr

Familiarity with project coordination, CRM, or customer success tooling * Experience with Planhat or other similar CSPs Benefits & Company Culture * Competitive Base Salary + Equity Package * Remote ...

New

HMG Careers

Sales Manager Remote

Rock Hill, SC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Gastonia, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Charlotte, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Priority1

Territory Manager-Remote

Rock Hill, SC · On-site +1

$40K - $60K/yr

These talented men and women drive our business, and we are committed to their success. Priority1 ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

Priority1

Territory Manager-Remote

Charlotte, NC · On-site +1

$40K - $60K/yr

These talented men and women drive our business, and we are committed to their success. Priority1 ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

Priority1

Territory Manager-Remote

Rock Hill, SC · On-site +1

These talented men and women drive our business, and we are committed to their success. Priority1 ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

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Customer Success Manager Remote Edtech information

See Fort Mill, SC salary details

$28.6K

$73K

$123K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer success manager remote edtech in Fort Mill, SC is $72,993.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $87,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Customer Success Manager Remote Edtech jobs in Fort Mill, SC look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Fort Mill, SC are:

What cities near Fort Mill, SC are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Fort Mill, SC with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you

Growth Customer Success Manager

Charlotte, NC • Remote

Yoodli AI Roleplays
See more jobs at Yoodli AI Roleplaysexternal

$125K - $150K/yr

Full-time

Re-posted 3 days ago

Job description

Who we are:

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.

We're building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don't learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.

We've raised $40M in Series B funding, doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

  • TED Talk with our "Why"
  • Explainer on experiential learning
What you'll do:

As a Growth Customer Success Manager, you'll be responsible for retaining and growing 40-60 mid-market accounts by building strong customer relationships, increasing satisfaction, and driving product adoption. Your work will focus on understanding your customers' business objectives, helping them leverage Yoodli in alignment with those objectives, and ensuring your customers are achieving the maximum possible value through their partnership with Yoodli. All of this will be done in close collaboration with Yoodli's sales, product, and leadership teams.

About you:
  • 4-6 years of experience in customer success or account management
  • Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes
  • Experienced running renewals, driving expansion, and leading QBRs
  • Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
  • Proficiency in customer engagement platforms and CRM tools
  • Strong ability to systematically prioritize your accounts based on customer health, adoption, sentiment, etc.
  • Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
  • Excited about working in a fast-paced, quickly evolving startup environment
  • Humility, bias for action, and team-first-attitude, with a love for learning
Extra credit experience:
  • Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
  • Comfortable with embracing AI to enhance your efficiency, improve outcomes, and elevate the customer experience
  • Ability to develop strategies, playbooks, and best practices throughout the customer lifecycle, from onboarding to renewal and expansion
Compensation
  • Total compensation is targeted at $125,000 - $150,000 (depending on experience), including variable pay based on quarterly goals
  • Equity opportunities at a fast growing company
  • Health, dental, vision insurance
  • 401k plans
  • Unlimited PTO, free lunches at the office
  • We are targeting an East Coast based Remote hire.
What's in it for you?
  • Huge impact opportunity: Build and scale a company from the ground up
  • Competitive compensation: Includes a combination of cash base and commission compensation
  • Work on a daily basis with the founding team and mentors
  • Join a fun, inclusive and highly motivated team culture (and help define it!)