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Customer Success Manager Remote Edtech Jobs in Charleston, SC

HMG Careers

Sales Manager Remote

North Charleston, SC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Charleston, SC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

RTM Business Group

Account Executive

Charleston, SC · Remote

Background in Sales, Customer Success, Marketing or B2B events * Professional & interpersonal ... Flexible/Hybrid work model (WFH and Remote opportunities) * Medical/dental/vision coverage * We ...

RTM Business Group

Account Executive

Charleston, SC · On-site +1

Background in Sales, Customer Success, Marketing or B2B events * Professional & interpersonal ... Flexible/Hybrid work model (WFH and Remote opportunities) * Medical/dental/vision coverage * We ...

RTM Business Group

Account Executive

Charleston, SC · On-site +1

Background in Sales, Customer Success, Marketing or B2B events * Professional & interpersonal ... Flexible/Hybrid work model (WFH and Remote opportunities) * Medical/dental/vision coverage * We ...

Directive

PPC Manager (Remote US)

Charleston, SC · Remote

$70K - $95K/yr

Confirm lead routing is accurate within a CRM * Understand the value of Programmatic campaigns ... Proven and measurable success with mid-market or enterprise accounts * A unique perspective on how ...

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Customer Success Manager Remote Edtech information

See Charleston, SC salary details

$30.4K

$77.7K

$131K

How much do customer success manager remote edtech jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer success manager remote edtech in Charleston, SC is $77,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $92,600.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Charleston, SC?

For Customer Success Manager Remote Edtech jobs in Charleston, SC, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Charleston, SC look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Charleston, SC with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Charleston, SC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $77,733 per year, or $37.4 per hour.

Senior Customer Success Manager

Omatic

Mount Pleasant, SC • Remote

Full-time

Posted 5 days ago

Job description

The Senior Customer Success Manager (Sr CSM) is a key member of our Customer Experience team and is responsible for developing and supporting a strong sense of partnership between Omatic and our top customers. The ideal Sr CSM is a friendly, proactive communicator who can quickly apply critical thinking to solve unexpected challenges. The Sr CSM is an extension of his/her customer’s team, helping them to drive their desired outcomes while maximizing the value of their Omatic solution(s) and is a trusted partner with internal Omatic teams to ensure the voice of the customer is represented in all that we do.  
What You Will Do:
Customer Relationship Management
  • Own and grow a portfolio of the organization's most strategic and complex enterprise accounts, serving as a trusted advisor to senior and executive-level stakeholders and shaping long-term account strategy rather than just managing day-to-day needs.
  • Lead high-stakes account escalations end-to-end, exercising independent judgment to determine resolution paths and coordinating across departments — including at the executive level when necessary — to protect key relationships.
  • Serve as the senior voice of the customer within the organization, influencing how customer needs and concerns are prioritized and addressed at a strategic level.
Customer Experience Analysis and Improvement
  • Own NPS and customer health reporting for a strategic book of business, translating data into actionable retention and growth strategies that are shared with leadership.
  • Proactively identify patterns across accounts — not just individual issues — and lead cross-functional initiatives to address systemic drivers of churn or low adoption.
  • Design and refine adoption strategies based on usage data and customer goals, ensuring the most complex accounts fully realize ROI from their Omatic investment.
Cross-Functional Collaboration & Leadership
  • Act as a strategic partner to Sales, Professional Services, Product, and Accounting — influencing roadmap prioritization, deal structuring, and account strategy based on deep customer insight.
  • Lead cross-selling and upselling motions for top-tier accounts, often owning the strategy and business case rather than simply flagging opportunities.
  • Mentor and coach junior CSMs, sharing account management expertise and modeling best practices for the broader team.
Customer Retention and Growth
  • Own renewal strategy and forecasting for a strategic account portfolio, taking accountability for retention and expansion targets (NRR/GRR contribution) at the individual book level.
  • Build and execute multi-year account plans that proactively address risk and identify growth opportunities well ahead of renewal cycles.
Product Knowledge and Industry Awareness
  • Serve as a subject-matter expert on Omatic's solutions and the broader nonprofit/fundraising technology landscape, advising customers on strategic decisions tied to industry trends and competitive dynamics.
Process Improvement & Team Contribution
  • Lead the development of best practices, playbooks, and training materials for the Customer Success team, driving consistency and maturity across the function.
  • Partner with CX leadership on strategic initiatives, including team structure, process design, and program development.
Additional Responsibilities
  • Partner with Professional Services on complex implementations as needed, leveraging deep process knowledge to support the highest-risk or highest-value projects.
  • Represent Customer Success in cross-functional or company-wide strategic initiatives as identified by CX leadership.
What You Will Bring:
  • Bachelor's degree and 5+ years of experience in Customer Success or account management, with a strong track record managing strategic, complex, or enterprise-level accounts
  • Demonstrated experience owning retention and expansion targets, with fluency in SaaS metrics (NRR, GRR, ARR, health scoring)
  • Proven ability to build trusted relationships with senior and executive-level stakeholders and to navigate complex organizational dynamics
  • Strong track record of leading through ambiguity, exercising sound judgment, and making decisions with incomplete information
  • Excellent written, verbal, and executive-level presentation skills
  • Experience mentoring or informally leading other team members
  • Exceptional multitasking, prioritization, and project management skills across a demanding portfolio
  • High level of enthusiasm, resilience, and a solutions-oriented mindset, even under pressure
  • Track record of consistently keeping commitments to customers, teammates, and leadership alike
  • Position can be remote or based at Omatic HQ in Mt. Pleasant, SC

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