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Client Success Jobs in Detroit, MI (NOW HIRING)

Navari

Client Success Specialist

Royal Oak, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only POSITION SUMMARY The Client Success Specialist is an expert in the software applications offered through Navari. The CSS will provide excellent ...

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

The RCM Client Success Manager is responsible for managing and maintaining strong relationships with practices along with internal RCM leadership teams. Manage and monitor billing team for optimal ...

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Showing results 21-40

All JobsClient Success JobsClient Success Jobs in Detroit, MI

Client Success information

See Detroit, MI salary details

$29.7K

$76K

$128.1K

How much do client success jobs pay per year?

As of Aug 14, 2026, the average yearly pay for client success in Detroit, MI is $76,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $90,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the most commonly searched types of Client Success jobs in Detroit, MI?

The most popular types of Client Success jobs in Detroit, MI are:

What are popular job titles related to Client Success jobs in Detroit, MI?

For Client Success jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Detroit, MI look for?

The top searched job categories for Client Success jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Client Success jobs?

Cities near Detroit, MI with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Detroit, MI as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $76,003 per year, or $36.5 per hour.

Client Success Specialist

Navari

Royal Oak, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description:

LOCATION: Full Remote - FL, IL, KS, MI, OH, PA, TX, UT, WI only


POSITION SUMMARY

The Client Success Specialist is an expert in the software applications offered through Navari. The CSS will provide excellent customer service associated with all inbound internal and external client inquiries. By delivering high quality service and promptly and efficiently addressing all inbound inquiries, the CSS will maintain excellent professional client relationships resulting in stronger client retention and a high level of client satisfaction.


DUTIES & RESPONSIBILITIES

  • Professionally provide answers and solutions to clients contacting the CSS teams via phone, email and chat, demonstrating excellent product knowledge, thoroughness, and responsiveness in all client interactions.
  • Manage documenting all client interactions within the Customer Service Management (CRM)
  • Be resourceful in using various tools to research questions and solutions by collaborating with other team members.
  • Perform testing of potential defects within the application(s) and document and communicate those to the product development team.
  • Participate in application testing to ensure new software updates and defect fixes are ready to be released. Contribute to the growth of the product knowledge base by assisting in the creation of product documentation with articles, videos and other presentation or training tools.
  • Develop a solid understanding of customer service processes and operating procedures.
  • Establish and maintain effective and proactive working relations, communication, and coordination with MCUL & Affiliate personnel and with management.
  • Perform other duties as assigned.


SKILLS & ABILITIES

  • Excellent written and oral communication and customer service skills.
  • Strong ability to work well in a team environment and independently.
  • Strong problem-solving and task-management skills.
  • Strong interpersonal skills.


QUALIFICATIONS

  • High school diploma or equivalent required. College training in business, human resources, IT or related field preferred.
  • Minimum 2 years of customer service experience required.
  • Financial services, credit union, and/or human resources experience preferred.
  • PHR, SHRM-CP or equivalent experience preferred.


TRAVEL

Position may require light travel as needed to support clients and/or attend company events.


SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.


Total Rewards: We offer a comprehensive and competitive benefits package designed to support your well-being and work-life balance:

  • Health Coverage: Medical, dental, and vision insurance; short- and long-term disability; life insurance; HSA and FSA options. You don’t need health insurance? No problem! An opt-out credit will be provided to you for waiving coverage.
  • Retirement Savings: 401(k) plan with 5% company contribution
  • Paid Time Off: Vacation, volunteer time, parental leave, and holidays—including floating holidays for days that matter most to you
  • Compensation Rewards: Discretionary year-end bonuses and annual merit increases based on performance. In alignment with pay transparency laws and our compensation philosophy. Actual pay will depend on experience, qualifications, and budget considerations.
  • Work-Life Balance: Flexible remote and hybrid work options
  • Professional Growth: Ongoing learning and development opportunities
  • Wellness & Lifestyle: Wellness programs, pet insurance, and team member discounts
  • Community & Connection: Opportunities to engage, connect, and make an impact
  • The Company Itself: Navari offers leading products and services in the areas of Martech, HR Performance and Financial Empowerment. Our company’s dedication to excellence is reflected through superior service to our longstanding clients and our trusted, renowned partners.




The above information has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. We are an equal opportunity employer committed to diversity in the workplace. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. We welcome and encourage applications from all qualified individuals.

Requirements:


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