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Client Success Jobs in Rhode Island (NOW HIRING)

Client Partner Global Title: Client Partner Division & Department: Education Sales Status ... success metrics. * Navigate complex buying processes, including RFPs, board approvals, and budget ...

Customer Success Manager

Providence, RI ยท On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

Showing results 21-40

Client Success information

See Rhode Island salary details

$31.8K

$81.3K

$137.1K

How much do client success jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client success in Rhode Island is $81,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $97,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the most commonly searched types of Client Success jobs in Rhode Island?

The most popular types of Client Success jobs in Rhode Island are:

What are popular job titles related to Client Success jobs in Rhode Island?

For Client Success jobs in Rhode Island, the most frequently searched job titles are:

What cities in Rhode Island are hiring for Client Success jobs?

Cities in Rhode Island with the most Client Success job openings:

Infographic showing various Client Success job openings in Rhode Island as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $81,346 per year, or $39.1 per hour.

Client Partner - Education

Franklin Covey

Providence, RI โ€ข On-site

$105/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago


Job description

We give strategy the human edgeโ„ข.

FranklinCovey ( NYSE: FC ) is the worldโ€™s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.

To learn more, visit franklincovey.com.

Title: Client Partner

Global Title: Client Partner

Division & Department: Education Sales

Status: Full-Time Exempt

Reports to: Managing Director

Location: Remote - Anywhere in the contiguous US

Role Specifics: This position is anticipated to target high schools through the country.

Compensation: Anticipated compensation for this position is $105-140k* base salary plus commissions.

Date Posted: 7/17/2026**

Job Summary

The Client Partner is a quota-carrying sales leader responsible for driving revenue growth within a defined territory of schools and districts. This role is accountable for the full sales cycleโ€”from territory strategy and pipeline generation through closing and renewalโ€”in alignment with FranklinCoveyโ€™s strategy, values, and field sales operating rhythm.

The Client Partner is expected to operate with a high degree of ownership, lead through ambiguity, and consistently translate district needs into effective FranklinCovey solutions that drive measurable impact for students, staff, and leaders, while collaborating with a pod of cross-functional team members to support their assigned territory.

Essential Job Functions

Territory Ownership and Revenue Accountability

  • Own and achieve a personal revenue quota, meeting or exceeding quarterly and annual targets.

  • Build and execute a territory plan that identifies priority districts and schools, reflects relevant education funding policies, and balances near-term opportunities with long-term account development.

  • Maintain a well-qualified pipeline and proactively address revenue risks, accelerate key deals, and expand existing relationships.

Consultative Selling and Account Strategy

  • Lead the full sales process with district and school stakeholders, including superintendents, district leaders, and principals.

  • Conduct discovery to understand each client's priorities and challenges, and translate those needs into tailored FranklinCovey solutions.

  • Develop strategic account plans for key districts, including multi-year expansion strategies, stakeholder engagement plans, and clear success metrics.

  • Navigate complex buying processes, including RFPs, board approvals, and budget cycles.

  • Act as a responsible steward of FranklinCovey's brand and resources, balancing client needs with sound business decisions.

Pipeline Management and Forecasting

  • Use Salesforce, Domo, and other required tools to manage pipeline, track opportunities, and maintain accurate forecasting.

  • Regularly review pipeline health to validate opportunity quality, address stalled deals, and ensure sufficient early-stage activity to meet future targets.

Collaboration and Internal Partnership

  • Participate in territory โ€œpodsโ€ (internal cross-functional groups supporting shared accounts/regions) to coordinate outreach, share insights, and deliver a consistent client experience.

  • Partner with coaches, implementation, and retention teams to support deal transitions and surface renewal and expansion opportunities.

  • Align with the Managing Director and sales leaders on territory strategy, complex deals, and learnings that inform broader sales efforts.

Professional & Sales Hygiene

  • Follow through reliably on commitments to clients and internal stakeholders.

  • Come prepared to meetings with clear agendas and desired outcomes.

  • Keep Salesforce and all required systems accurate and up to date.

  • Continuously develop core sales skills and apply coaching and feedback to improve execution.

Adaptability and Results

  • Operate effectively amid changing market conditions, evolving district needs, and shifts in internal strategy.

  • Independently diagnose performance gaps, test approaches, and adjust strategies to improve results.

  • Engage actively in ongoing training and self-development, and share effective practices with the pod and broader team.

  • Travel as required to meet with clients, attend industry events, and participate in internal meetings.

Basic Qualifications

  • Bachelor's or advanced degree

  • 5+ years of education sales, education services, or school/district leadership experience

Preferred Skills & Experience

  • Experience selling to Kโ€“12 districts strongly preferred

  • Proven track record of:

  • Consistently attaining or exceeding a multi-million-dollar annual quota or equivalent performance target

  • Driving results through disciplined territory management and consultative selling

  • Winning and growing business in complex, ambiguous, or rapidly changing environments

  • Demonstrated ability to:

  • Lead strategic conversations with senior district and school leaders

  • Diagnose performance challenges within a territory and implement effective solutions

  • Communicate clearly and persuasively in writing, virtually, and in person

Benefits for this position include medical, dental, and vision insurance, HSA, employee stock purchasing plan, 401(k), PTO, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

**Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit https://franklincoveybenefits.com/enroll/.

For more information regarding benefits in other locations, please email careers@franklincovey.com

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

Direct Reasonable Accommodation requests to accommodations@franklincovey.com.

For our Privacy Policy, please visit https://www.franklincovey.com/privacy.

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