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Client Success Jobs in Barrington, RI (NOW HIRING)

ACS Services, Inc.

Client Success Associate

Brockton, MA · On-site

$60 - $80/hr

The Client Success Associate is responsible for driving client value realization, retention, and growth across a portfolio of accounts. This role partners closely with clients to align technology ...

Harriscomputer

Client Success Executive

Carolina, RI · On-site

$76K - $104K/yr

The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client. The CSE seeks to ensure robust adoption of solutions, maximize expansion ...

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All JobsClient Success JobsClient Success Jobs in Barrington, RI

Client Success information

See Barrington, RI salary details

$32.3K

$82.6K

$139.3K

How much do client success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client success in Barrington, RI is $82,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $98,500.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Barrington, RI?

The most popular types of Client Success jobs in Barrington, RI are:

What job categories do people searching Client Success jobs in Barrington, RI look for?

The top searched job categories for Client Success jobs in Barrington, RI are:

What cities near Barrington, RI are hiring for Client Success jobs?

Cities near Barrington, RI with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Barrington, RI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $82,627 per year, or $39.7 per hour.

Client Success Associate

ACS Services, Inc.

Brockton, MA • On-site

$60 - $80/hr

Other

Posted 4 days ago

Job description

The Client Success Associate is responsible for driving client value realization, retention, and growth across a portfolio of accounts. This role partners closely with clients to align technology outcomes with business objectives, proactively manage account health, and identify growth opportunities. The Client Success Associate serves as a trusted advisor, escalation owner, and growth catalyst while reinforcing disciplined Client Success processes.

What Success Looks Like
  • Business challenges turn into solution proposals
  • Retention is strong and revenue from existing clients grows predictably
  • Client risk is identified early and managed intentionally
How this is measured
  • Client retention and renewal rates
  • Expansion revenue and growth within assigned accounts
  • On-time, high-quality delivery of TBRs and roadmaps
  • Referral generation from satisfied clients
Position ResponsibilitiesPrep and Deliver Technology Business Reviews (TBRs)
  • Own the preparation, delivery, and follow‑up of all client Technology Business Reviews (TBRs)
  • Translate technical performance, service metrics, and security posture into clear business outcomes
  • Set agendas in advance, gather client priorities, and ensure executive-level communication
  • Present insights, risks, progress, and recommendations to client stakeholders
  • Drive alignment on next steps, investments, and strategic direction following each TBR
Maintain Technology Maturity Levels (TMLs) and Client Roadmaps
  • Maintain accurate and up-to-date Technology Maturity Levels (TMLs) for assigned accounts
  • Develop, maintain, and evolve client roadmaps aligned with business goals and technical needs
  • Ensure roadmaps reflect security, infrastructure, lifecycle, and growth initiatives
  • Review and adjust roadmaps regularly based on changes in client objectives or environment
  • Use TMLs and roadmaps as the foundation for TBRs and growth conversations
Client Management, Growth, and Sales
  • Serve as the primary relationship owner for assigned clients, building trust with key stakeholders and executive sponsors.
  • Identify, qualify, and lead client growth opportunities including additional services, projects, and long-term strategic initiatives.
  • Partner closely with Sales, Professional Services, and Operations to scope, propose, and close opportunities.
  • Maintain an accurate pipeline of expansion opportunities and support forecasting efforts.
  • Proactively manage renewals, upsells, and contract changes with a value-based approach.
Get Well Plan Execution
  • Act as the point owner for at-risk or escalated accounts requiring formal Get Well Plans.
  • Develop, execute, and track Get Well Plans focused on stabilizing service delivery, rebuilding trust, and restoring client confidence.
  • Coordinate cross‑functional teams to ensure issues are addressed quickly, effectively, and with clear accountability.
  • Provide clear communication and regular status updates to internal leadership and client stakeholders.
Referrals
  • Proactively request referrals from satisfied clients at appropriate milestones
  • Leverage positive outcomes, TBRs, and successful initiatives to drive introductions
  • Collaborate with Sales and Marketing on referral tracking and follow‑up
  • Act as a brand ambassador by delivering consistent, high‑value client experiences
Compensation & Incentives
  • Salary plus commission
Core Values in Action
  • Be Reliable: Follow through, respond with urgency, and close the loop
  • Show You Care: Build relationships, communicate clearly, and go the extra mile
  • Succeed as a Team: Support peers, focus on solutions, and drive shared success
  • Do the Right Thing: Act with integrity and put the client’s best interest firs
Ideal Candidate Snapshot
  • Strong executive communication and presentation skills
  • Strategic account management and consultative selling ability
  • Ability to translate technical details into business value
  • Proven experience managing escalations and complex client situations
  • Strong organizational skills and accountability mindset
  • Collaborative leadership across service, sales, and delivery teams
Skills, Experience & EducationSkills
  • Proven ability to lead, coach, and hold professional, client-facing team members accountable for outcomes.
  • Demonstrated ability to navigate client and internal conflict with calm judgment, balancing client advocacy, commercial reality, and operational constraints.
  • Clear, confident communicator who can translate complex technical and business concepts into practical, executive-level discussions.
  • Proven ability to engage C-suite executives as a trusted advisor, guiding strategic conversations rather than reacting to tactical requests.
  • Strong strategic and business acumen, with the ability to connect technology decisions to financial, operational, and risk outcomes for clients.

Comfortable using AI as a strategic thought partner to enhance analysis, preparation, and decision-making-without delegating accountability or judgment.

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