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Client Success Jobs in Middletown, RI (NOW HIRING)

Harriscomputer

Client Success Executive

Carolina, RI

$76K - $104K/yr

The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client. The CSE seeks to ensure robust adoption of solutions, maximize expansion ...

Franklin Covey

Client Partner - Key

Providence, RI · On-site

$280K/yr

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Key Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

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Franklin Covey

Mid-Market Client Partner

Providence, RI · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

Harris

EdTech Sales Manager - K-12 Solutions

Carolina, RI · On-site

$125K - $150K/yr

You'll join a collaborative team that values accountability, trust, innovation, and client success while encouraging people to take ownership, share ideas, and grow. This role offers the opportunity ...

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All JobsClient Success JobsClient Success Jobs in Middletown, RI

Client Success information

See Middletown, RI salary details

$32.4K

$82.7K

$139.4K

How much do client success jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client success in Middletown, RI is $82,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $98,500.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Middletown, RI?

The most popular types of Client Success jobs in Middletown, RI are:

What job categories do people searching Client Success jobs in Middletown, RI look for?

The top searched job categories for Client Success jobs in Middletown, RI are:

What cities near Middletown, RI are hiring for Client Success jobs?

Cities near Middletown, RI with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Middletown, RI as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $82,684 per year, or $39.8 per hour.

Client Success Executive

Harriscomputer

Carolina, RI

$76K - $104K/yr

Full-time

Re-posted 28 days ago

Job description

The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client. The CSE seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base. To accomplish these goals, the CSE partners with our clients and internal Altera stakeholders to

ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations. The CSE is responsible for reviewing client financial and business objectives, devising actionable strategies to support them, and diligently tracking against Key Performance Indicators (KPIs). CSEs will conduct strategic operational reviews and spearhead escalated support and service initiatives. Additionally, your expertise will contribute to resolving outstanding accounts receivable issues and supporting sales efforts to enhance the reach of Altera solutions.


Serves as the client's primary advocate within Altera and as a trusted advisor.
Develops and nurtures C-suite relationships.
Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
Identifies and communicates how Altera can drive more value to the clients we serve.
Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
Serves as the primary Executive escalation point.
Explores and identifies additional revenue opportunities with clients.
Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.

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