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Client Success Manager Jobs in Washington, NJ (NOW HIRING)

NielsenIQ

Client Manager Insights

New Providence, NJ · On-site

Manage multiple client projects, priorities, and deliverables simultaneously while ensuring high ... Strong sense of ownership, urgency, accountability, and commitment to client success. * Highly ...

dancker

Client Experience Coordinator

Somerville, NJ · On-site

$60K - $90K/yr

Partnering closely with Account Executives, Account Managers, Project Managers, Operations, Finance ... success. What you'll bring to this role: * High school diploma or GED equivalent required ...

dancker

Client Experience Coordinator

Somerville, NJ · On-site

$60K - $90K/yr

Partnering closely with Account Executives, Account Managers, Project Managers, Operations, Finance ... success. What you'll bring to this role: * High school diploma or GED equivalent required ...

Lyra Technology Group

Account Manager

Easton, PA · On-site

... client trust are the most critical qualities for success. About ACE Technology Group... Founded in 2002, ACE Technology Group is a leading managed IT services provider (MSP) delivering proactive ...

Lyra Technology Group

Account Manager

Easton, PA · On-site

... client trust are the most critical qualities for success. About ACE Technology Group... Founded in 2002, ACE Technology Group is a leading managed IT services provider (MSP) delivering proactive ...

Zelis

Client Manager

Morristown, NJ · On-site

The Client Manager will be responsible for achieving annual revenue targets, ensuring client ... Demonstrated success in revenue management and increased utilization within an assigned book of ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Washington, NJ

Client Success Manager information

See Washington, NJ salary details

$31.5K

$80.5K

$135.7K

How much do client success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client success manager in Washington, NJ is $80,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $95,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are popular job titles related to Client Success Manager jobs in Washington, NJ?

For Client Success Manager jobs in Washington, NJ, the most frequently searched job titles are:

What cities near Washington, NJ are hiring for Client Success Manager jobs?

Cities near Washington, NJ with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Washington, NJ as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $80,484 per year, or $38.7 per hour.

Associate Client Manager, Commercial Risk - Construction Practice

Baldwin Group Colleague, Inc.

Branchburg, NJ • On-site

$59 - $72/hr

Other

Retirement

Posted 5 days ago

Job description

The Associate Client Manager serves as a technical resource for clients, advisors, Insurance Company Partners and prospects while providing prompt, efficient, high-quality service for designated accounts.

Primary Responsibilities
  • Responsible for assisting in maintenance of appropriate client relationships through customer service so clients achieve their desired business outcomes via software and services.
  • Responsible for risk identification and evaluation of client accounts, and escalating concerns to senior colleague.
  • Responsible for the collaboration, communication, and execution of service to ensure service standards are met.
  • Oversight of system data entry and processing.
  • Responsible for client audits; recording minutes from Client Success meetings; tracking technology issues as they relate to Client Success; keeping Operations team apprised of migration and charge status including charge imports and exports, as well as any known or potential issues.
  • Complete special projects as assigned.
  • Continually seek opportunities to improve the firm, business segment and processes.
  • Bring issues and discrepancies to appropriate leadership.
  • Maintain a concern for timeliness and completeness when interacting with clients to minimize potential for errors.
  • Assist colleagues as requested.
Knowledge, Skills & Abilities
  • Demonstrates effective presentation skills through verbal and written communications.
  • Exhibits excellent client service and problem-solving skills.
  • Can comfortably work in a team environment.
  • Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and the ability to learn any other appropriate insurance company and firm software programs.
Education & Experience
  • A Bachelor’s degree is preferred.
  • At least 2-5 years’ relevant experience.
  • Current P&C license as required by the State Department of Insurance to effectively service clients or be willing and able to obtain all required licenses
  • Demonstrates the organization’s core values, exuding behavior that is aligned with corporate culture.

Starting pay for this position is $65,000; negotiable at offer.

IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance.

Since 2011, we’ve evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country.

At The Baldwin Group, we provide solutions so our clients can pursue what’s possible for themselves, their families, and their businesses. Whether renting a first apartment, opening a small business or taking a company public, we offer solutions to support clients at every step of their journey giving them peace of mind to pursue their purpose, passion, and dreams.

We Protect the Possible.

The Baldwin Group is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.

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