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Client Success Manager Jobs in Springfield, MA (NOW HIRING)

Finalsite

Project Manager

Glastonbury, CT · On-site +1

$60K - $85K/yr

Drive project timelines and accountability by proactively managing milestones, identifying risks, and ensuring projects stay on track toward launch and client success goals. * Coordinate with cross ...

Finalsite

Project Manager

Glastonbury, CT · Remote

$60K - $85K/yr

Drive project timelines and accountability by proactively managing milestones, identifying risks, and ensuring projects stay on track toward launch and client success goals. * Coordinate with cross ...

Kobie Marketing

Director, Client Services

Hartford, CT · On-site +1

Client Relationship Management * Build and maintain senior-level client relationships, acting as a ... We believe that our team's passion and expertise are the driving forces behind our success and are ...

Kobie Marketing

Director, Client Services

Hartford, CT · Remote

Client Relationship Management * Build and maintain senior-level client relationships, acting as a ... We believe that our team's passion and expertise are the driving forces behind our success and are ...

ReSource Pro

Director Client Development

Hartford, CT · On-site +1

$120K - $205K/yr

... managing professional teams. * Proven record of sales success and an established understanding of the core business of insurance clients. * Exceptional interpersonal and communication skills, with ...

ReSource Pro

Director Client Development

Hartford, CT · Remote

$120K - $205K/yr

... managing professional teams. * Proven record of sales success and an established understanding of the core business of insurance clients. * Exceptional interpersonal and communication skills, with ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Springfield, MA

Client Success Manager information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do client success manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for client success manager in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Springfield, MA look for? The top searched job categories for Client Success Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Client Success Manager jobs? Cities near Springfield, MA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Springfield, MA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.
Client Solutions Manager

Client Solutions Manager

Slice Merchant Services

Northampton, MA

$100K/yr

Full-time

Posted 16 days ago

Job description

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Slice Merchant Services is seeking driven, ambitious outside sales professionals to join our most aggressive and lucrative Sales Representative Program ever offered.

Demonstrate your passion and sales skills by offering businesses in your local community substantial savings and upgraded state-of-the-art equipment. Get Paid while you learn an exciting new business in merchant services sales, weekly commissions and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training,

WHAT THE COMPENSATION PACKAGE OFFERS:

  • UNCAPPED EARNING POTENTIAL
  • AGGRESSIVE COMMISSIONS
  • LARGE DAILY/WEEKLY/MONTHLY BONUSES
  • RESIDUALS
  • VARIOUS SELF-SOURCE BONUSES
  • OUR SUCCESSFUL SALES AGENTS MAKE OVER $100K WITH OUR MULTIPLE REVENUE STREAM COMPENSATION PACKAGE

UNMATCHED FEATURES THAT WE OFFER:

  • IN-DEPTH ONGOING TRAINING WITH EXCELLENT SALES MANAGEMENT
  • PRE-SET COMPANY APPOINTMENTS (TRUE TRIPLE CONFIRMED LEADS)
  • PROVEN SALES PROCESSES THAT ARE RESULTS DRIVEN
  • FULL SUITE OF PROFESSIONALLY BRANDED MARKETING MATERIALS & PRESENTATION TOOLS
  • ANYTIME LIVE MANAGER ASSISTANCE
  • ONLINE TRAINING & DOCUMENTS LIBRARY
  • E-SIGN APPLICATION OPTION (RAPID & EASY)

EXPERIENCE THAT WE ARE LOOKING FOR:

  • At least 2 years of business-to-business (B2B) sales experience preferred
  • Excellent verbal, written, interpersonal, relationship building and presentation skills
  • Strong work ethic with a drive to succeed
  • Ability to self-source your own leads through a combination of cold calling and networking
  • Proven outside or field sales experience with a track record of hitting or exceeding sales goals

BELOW ARE A PLUS BUT NOT REQUIRED:

  • Cold calling sales ability, with assertive, positive, persistent style
  • Bilingual
  • Motivated self-starter with effective time management skills
  • Goal-oriented and ambitious with capacity and drive to each and exceed quotas

WHAT YOU WILL DO:

As an Outside Sales representative with Slice Merchant Services, you will present our most popular and cutting-edge Dual Pricing Program to merchants offering them a revolutionary way to accept credit/debit cards. This program offers merchants to eliminate their current credit/debit card processing fees once and for all. This provides substantial savings for the merchant and makes it easy for you to make sales daily and reach your goals.

  • Develop strong business relationships with business owners, by cold calling small to medium-sized businesses
  • Collaborate with your Sales Manager to prepare and present competitive sales proposals
  • Attend assigned pre-set company appointments

If you read all the way down here, you are most likely a great fit for the opportunity.

This is a 1099 commision-only role

APPLY NOW!

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