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Client Success Manager Jobs in Springfield, MA (NOW HIRING)

Milliman

Client Engineer III (MedInsight)

Windsor, CT · On-site +1

$85K - $161K/yr

... management. MedInsight has been ranked #1 for Payer Quality Analytics by clients for the last three ... Partner cross-functionally (Product, Platform Engineering, Client Success, Security/Compliance) to ...

Sun Life Financial

Account Manager

Hartford, CT · Hybrid

$63K - $94K/yr

The Account Manager (AM) for our Health & Risk Solutions Client Success group is responsible for the overall relationship and financial management of a portfolio of HR&S clients, brokers, and third ...

Sun Life Financial

Account Manager

Hartford, CT · Hybrid

$63K - $94K/yr

The Account Manager (AM) for our Health & Risk Solutions Client Success group is responsible for the overall relationship and financial management of a portfolio of HR&S clients, brokers, and third ...

Pyramid Healthcare

Case Manager

Agawam, MA

$22 - $28/hr

Case Manager - Substance Use Disorder (SUD) Treatment Location: Agawam, MA (New Facility - Startup ... This role is essential to client success and includes coordinating services, communicating with ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Springfield, MA

Client Success Manager information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do client success manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for client success manager in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Springfield, MA look for? The top searched job categories for Client Success Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Client Success Manager jobs? Cities near Springfield, MA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Springfield, MA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.
Account Relationship Manager - New England Territory

Account Relationship Manager - New England Territory

1-800-FLOWERS.COM, INC

Hartford, CT • On-site

Full-time

Posted 24 days ago

Job description

Account Relationship Manager - New England Territory

Location: Remote (MA, RI, NH, ME, CT)
Travel: Up to 75%
Company: BloomNet, a division of 1-800-Flowers.com, Inc.

Overview

BloomNet is seeking a driven and relationship-focused Account Relationship Manager (ARM) to support and grow our network of florists across the New England region. This is a field-based role ideal for someone who thrives on building strong partnerships, delivering value-driven solutions, and managing a dynamic territory.

As an ARM, you will serve as a trusted advisor to your customers-helping florists maximize their business through BloomNet's products, services, and programs while driving long-term customer success and revenue growth.

Key Responsibilities
  • Build and maintain strong, long-term relationships with florists across your assigned territory
  • Conduct regular in-person and virtual meetings to educate customers on BloomNet offerings and drive engagement
  • Manage the full sales cycle, including prospecting, consultative selling, negotiation, and contract execution
  • Develop and execute a structured follow-up strategy to increase customer retention and program adoption
  • Identify growth opportunities within existing accounts and drive incremental revenue
  • Stay informed on industry trends, competitor activity, and customer needs to position BloomNet effectively
  • Utilize Salesforce to manage pipelines, track activity, and report performance metrics
  • Partner cross-functionally with marketing, customer service, and product teams to support client success
  • Represent BloomNet at trade shows, industry events, and local market visits
  • Share insights and best practices to contribute to a collaborative, high-performing team
What We Offer
  • Competitive base salary + performance-based incentives
  • Opportunity to represent a well-established, industry-leading brand
  • Supportive, team-oriented culture with strong cross-functional collaboration
  • Career growth opportunities within the 1-800-Flowers.com, Inc. family of brands

Apply