Client Success Manager Jobs in Springfield, MA (NOW HIRING)

Alma, a Spring Health Company, is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma's free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc's Best Workplaces in 2022 and 2023.

Candidate Interview Guide

Enterprise Client Executive - Health Plans

Reporting to the VP of Business Development, this person will serve as the most senior relationship owner, advocate, and leader overseeing Alma's largest and most strategic health plan accounts. This position requires a background in complex, matrixed relationship management focused on scaling business growth through identifying new partnership opportunities that drive mutual value.

Collaborative partnerships with key stakeholders in the healthcare ecosystem are central to Alma's mission to simplify access to high-quality in-network mental healthcare. In this role, you'll play an essential role in making therapy more affordable and accessible to individuals seeking care.

The ideal candidate will have a strong background in healthcare partnerships, navigating matrix external relationships with senior leaders, and a demonstrated ability to forge and nurture high-value partnerships. This person is data-driven, collaborative, and has a proven track record in scaling partnerships through new growth within. This is an individual contributor role. This person will not directly manage staff.

What you'll do:

• Serve as the senior leader and strategic business partner for some of Alma's largest health plan partnerships.
• Develop collaborative working relationships with external health plan executives across network, clinical, product, sales and marketing to identify and capitalize on high-impact growth opportunities, ensuring strategic alignment and mutual success.
• Spearhead the development and execution of strategic plans to exceed growth and retention targets for each health plan partnership.
• Consistently demonstrate Alma's value proposition and link to the health plan's defined success metrics. Ensure regular business review meetings are conducted with health plan senior leaders
• Track the performance of partnerships, measure impact, and continuously optimize partnership strategies based on identified trends or areas of opportunity.
• Work closely with internal teams, including Client Success, Product, Marketing, Analytics, Legal, and Operations, to ensure the successful execution of partnership initiatives and integration with existing programs or services.
• Assess the competitive environment and develop retention and sales strategies to capitalize on market opportunities and drive a competitive advantage.
• Lead all new initiatives required to evolve the health plan's programs, negotiate resources, and guide the cross-functional team implementing agreed upon program innovations.
• Lead partnership presentations related to strategic planning, monthly/quarterly business results, and program evolution.
• Be the voice of the customer internally to advocate for needs and drive process improvement.

• You have 10+ years of experience in sales, partnerships, or strategic account management within healthcare or healthcare-adjacent industries where health plans are key partners (e.g., digital health, benefits platforms, population health, pharmacy services, provider networks).
• You have extensive experience managing and expanding relationships with national and regional health plans.
• You have a proven ability to influence executives and key business stakeholders.
• You have experience in upselling and retaining customers to drive additional revenue (recurring and variable).
• You have an ability to build strong relationships and effectively resolve disputes and business challenges with internal and external stakeholders.
• You have demonstrated skills in conflict management and negotiation.
• You have an ability to remain calm under pressure and work collaboratively across various constituents (internal and external) to determine the best course of action.
• You have excellent communication and presentation skills, both written and verbal.
• You have an analytical mindset with the ability to make data-driven decisions.
• You have a strong business acumen.
• You have excellent critical thinking, deductive reasoning, and decision-making skills.
• You have exceptional project management skills and organization
• You have an innate ability to thrive in fast-paced environments
• You are passionate about Alma's mission of making mental healthcare more accessible.

Benefits:

• We're a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO

Salary Band: $165,000 - 185,000 plus bonus and equity

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.