Client Success Manager Jobs in Springfield, MA (NOW HIRING)

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in data management focus on organising and maintaining data to enable accuracy and accessibility for effective decision-making. These individuals handle data governance, quality control, and data integration to support business operations.
Those in data quality and operations at PwC will focus on the accuracy, completeness, and accessibility of data for effective decision-making and business operations. Your work will involve implementing data quality control measures, performing data cleansing and validation, and monitoring data integrity. You will be responsible for managing data operations, including data acquisition, transformation, and loading processes, to enable the smooth functioning of data management systems and processes.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Craft and convey clear, impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients, share alternative perspectives, and act on client feedback.
Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Data Management team, you architect and manage master data management solutions to enhance business processes. As a Senior Manager, you lead large projects and innovate processes, focusing on achieving results and maintaining operational excellence. You utilize your proficiency in MDM platforms and data management to drive client success and develop top-performing, diverse teams.
Responsibilities
- Architect and manage master data management solutions
- Lead significant projects to enhance business processes
- Innovate processes to achieve operational excellence
- Utilize proficiency in MDM platforms to drive client success
- Develop top-performing and diverse teams
- Assure client satisfaction through strategic planning
- Foster a collaborative and inclusive team environment
- Provide strategic insights to enhance business solutions
What You Must Have
- Bachelor's Degree
- 9 years of experience
What Sets You Apart
- Experience with SAP, Oracle, Informatica, Riversand, Profisee
- Designing taxonomies and item catalog categories
- Architecting end-to-end MDM solutions
- Experience with MDM publication and consolidation
- Knowledge of data quality systems and processes
- Functional business knowledge in specific data domains
- Ability to relate MDM systems to business use cases

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines