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Partnership Success Manager Jobs in Springfield, MA

Finalsite

Client Success Manager

Glastonbury, CT · On-site +1

WHO WE ARE Finalsite is the most valued partner for K-12 schools to build trust, strengthen ... Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for ...

New

Finalsite

Client Success Manager

Glastonbury, CT · Remote

WHO WE ARE Finalsite is the most valued partner for K-12 schools to build trust, strengthen ... Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for ...

New

Deloitte

Deployment Success Manager

Hartford, CT · On-site

... affect customers, partners, constituents, and the workforce. Recruiting for this role ends on ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

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All JobsPartnership Success JobsPartnership Success Manager JobsPartnership Success Manager Jobs in Springfield, MA

Partnership Success Manager information

See Springfield, MA salary details

$32.4K

$82.8K

$139.5K

How much do partnership success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for partnership success manager in Springfield, MA is $82,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

How does a Partnership Success Manager collaborate with internal teams to ensure partner satisfaction?

Partnership Success Managers work closely with various internal departments—such as sales, marketing, product, and customer support—to deliver a cohesive experience for partners. They often serve as the main communication bridge, relaying partner feedback, coordinating joint initiatives, and troubleshooting issues that may arise. This cross-functional collaboration ensures that partner needs are met promptly and that mutual goals are aligned, which is critical for long-term partnership success.

What are the key skills and qualifications needed to thrive as a Partnership Success Manager?

To thrive as a Partnership Success Manager, you need strong relationship management skills, business acumen, and experience in account management or client-facing roles, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, data analytics tools, and project management systems is typically required. Outstanding communication, problem-solving abilities, and the capacity to collaborate across teams help individuals excel in this position. These skills are crucial for building trust, driving partner satisfaction, and ensuring mutual growth in strategic partnerships.

What is the difference between Partnership Success Manager vs Account Manager?

AspectPartnership Success ManagerAccount Manager
Primary FocusBuilding and maintaining strategic partnerships, ensuring mutual growthManaging client accounts, ensuring customer satisfaction and retention
Work EnvironmentCollaborative, often with external partners and internal teamsCustomer-facing, primarily with existing clients
Required SkillsRelationship management, strategic planning, communicationCustomer service, sales, problem-solving

The Partnership Success Manager focuses on developing and nurturing strategic partnerships to drive mutual success, while the Account Manager primarily manages existing client accounts to ensure satisfaction and retention. Both roles require strong relationship skills but differ in scope and objectives.

What job categories do people searching Partnership Success Manager jobs in Springfield, MA look for?

The top searched job categories for Partnership Success Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Partnership Success Manager jobs?

Cities near Springfield, MA with the most Partnership Success Manager job openings:

Partnership Success Manager jobs near you
Infographic showing various Partnership Success Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $82,774 per year, or $39.8 per hour.

Client Success Manager

Finalsite

Glastonbury, CT • On-site, Remote

Full-time

Posted 2 days ago

New

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of named accounts. This experienced, relationship-driven role is accountable for the overall health and success of their assigned book of business, focusing on retention, growth, referenceability, and client advocacy. The CSM drives long-term value by understanding each client's unique goals, ensuring product adoption, providing proactive engagement and tailored guidance, and acting as the voice of the client internally across the Finalsite organization.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Strategic Client Partnership: Serve as a consultative advisor to assigned clients, maintaining a deep understanding of their organizational structure (K-12 district, independent, charter, etc.) and strategic goals.
  • Account Ownership & Retention: Own the net revenue retention for the assigned BoB. Manage all aspects of the renewal process through proactive relationship-building and clear articulation of the platform's value.
  • Value and Adoption Driver: Understands the value of Finalsite's platform and services, driving product adoption and showcasing outcomes that reinforce client investment and loyalty.
  • Growth Identification: Proactively identify and qualify upsell and cross-sell opportunities within the software portfolio, and seamlessly transition these leads to the Sales team.
  • Supplemental Services Sales: Proactively sell follow-on services such as training or consulting to accelerate and deepen product adoption.
  • Risk Management: Monitor client engagement and satisfaction through tools like health scores, CSAT/NPS surveys, usage data, and referenceability metrics. Proactively mitigate churn risks with strategic intervention.
  • Client Advocacy: Act as the unwavering internal advocate for your clients, coordinating across teams to remove any roadblocks-whether technical, commercial, or operational.
  • Process Excellence: Maintain data integrity by completing all assigned tasks in Finalsite's Client Success Platform (ChurnZero), SalesForce and adhering to all internal Client Success team Standard Operating Procedures (SOPs).
  • Consistently execute and log all required engagement activities to ensure proactive and timely support for the client portfolio.
QUALIFICATIONS AND SKILLS
  • At least 3-5 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment.
  • Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation and conflict resolution scenarios.
  • Highly organized and detail-oriented; capable of managing a portfolio of accounts with varying needs and timelines.
  • Strong multitasking ability in a fast-paced environment, with the agility to shift priorities as needed.
  • Ability to work independently while also contributing to a highly collaborative team culture.
  • Bachelor's degree or equivalent experience.
  • A passion for K-12 education and commitment to Finalsite's mission.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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