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Client Success Manager Jobs in Rochester, MI (NOW HIRING)

Citizens

Private Client Relationship Manager

Troy, MI · On-site

As a Citizens Private Client Relationship Manager (PCRM) , you will engage directly with our ... Measures of Success include * Growth in net new investment assets in collaboration with Wealth ...

Citizens

Private Client Relationship Manager

Troy, MI · On-site

As a Citizens Private Client Relationship Manager (PCRM) , you will engage directly with our ... Measures of Success include * Growth in net new investment assets in collaboration with Wealth ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Rochester, MI

Client Success Manager information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do client success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client success manager in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Rochester, MI look for?

The top searched job categories for Client Success Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Client Success Manager jobs?

Cities near Rochester, MI with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Senior Director of Customer Success

Career Search

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Key responsibilities

  • Define and implement a unified Customer Success operating model across Support, Enablement, and Customer Success Management.

  • Oversee customer health monitoring frameworks, including risk identification and mitigation processes.

  • Lead and develop managers across all Customer Success functions.

Job description

Who We Are Looking For

The Senior Director of Customer Success will be accountable for defining, scaling, and operating a unified Customer Success function encompassing Production Support (Tier 1 & Tier 2), Enablement, and Customer Success Management. This role will own the end-to-end post-implementation client lifecycle, ensuring consistent, high-quality client experience through scalable operating models, strong leadership, and data-driven decision-making. This role will lead managers across functions and drive alignment with Product, Technology, Sales, and Implementation.

What It Takes (some or all)
  • Experience leading Enterprise SaaS Customer Success functions across support, enablement, and lifecycle management
  • Expertise in organizational design and operating model development for multi-functional teams
  • Ability to think strategically and translate vision into scalable execution frameworks
  • Capability to lead leaders, including building and developing layered management structures
  • Demonstrated success managing cross-functional stakeholders at executive and operational levels
  • Proficiency in data-driven decision making using KPIs, customer health metrics, and operational analytics
  • Experience with service operations management, including SLA oversight, ticketing systems, and support delivery models
  • Proficiency in designing enablement strategies, including content lifecycle management and multi-modal delivery approaches
  • Knowledge of process design, standardization, and continuous improvement methodologies
  • Ability to apply AI and automation in support, enablement, and customer operations
  • Experience within Property & Casualty insurance or enterprise software environments preferred
What YOU Will Be Doing
  • Define and implement a unified Customer Success operating model across Support, Enablement, and Customer Success Management.
  • Lead and develop managers across all Customer Success functions.
  • Establish and maintain customer success strategies across the full customer portfolio.
  • Oversee customer health monitoring frameworks, including risk identification and mitigation processes.
  • Ensure effective support operations, including intake, triage, escalation, and resolution processes.
  • Define and standardize enablement strategies, including training delivery and content management.
  • Design and maintain scalable systems for knowledge management and self-service support.
  • Establish and track performance metrics across Support, Enablement, and Customer Success functions.
  • Optimize resource allocation across reactive and proactive customer engagement activities.
  • Drive cross-functional collaboration with Product, Technology, Sales, and Implementation teams.
  • Implement continuous improvement frameworks using operational insights and customer feedback.
  • Standardize processes and enforce operational consistency across all Customer Success functions.
  • Lead tooling initiatives for the team, ensuring CRM platforms, support systems, and enablement technologies align with operational goals.
  • Ensure operational efficiency and scalability across all customer-facing processes.
  • Act as executive escalation point for complex customer issues and operational challenges.
  • Lead evaluation and implementation of AI and automation capabilities that improve scalability across customer-facing operations.
Who WE Are

Finys is a leading producer of packaged software for the Property Casualty (P&C) insurance sector. With a deep understanding of industry intricacies and cutting-edge technology, we have crafted the Finys Suite-an adaptable enterprise platform for policy administration, claims, billing, business intelligence, and mobile access. Our solution serves dozens of carriers, reducing operational costs and accelerating time to market, while fostering seamless collaboration between carriers, their agents, vendors, and insureds. Located in Troy, Michigan, our talented, U.S.-based team is dedicated to your success.

What WE Offer YOU

At Finys, we offer an outstanding work environment, in which great people work with great technology. We also offer a competitive compensation package with generous benefits including health, vision, dental, life, paid vacation, paid holidays, matching retirement plan, flex time, and bonus opportunities.

Join our rapidly growing software company and be part of a team dedicated to transforming the P&C insurance industry through innovation and excellence

Apply now and take the next step in your career!

www.finys.com

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