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Client Success Manager Jobs in Rochester, MI (NOW HIRING)

Alphabe Insight Inc

Client Account Representative

Detroit, MI · On-site

$67K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your ability to manage relationships, coordinate internal resources, and provide strategic input ... success. Responsibilities * Serve as the liaison between clients and internal teams to ensure ...

Career Search

Senior Director of Customer Success

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Success Management. This role will own the end-to-end post-implementation client lifecycle, ensuring consistent, high-quality client experience through scalable operating models, strong leadership ...

Pwc

MDM Senior Architect-Senior Manager

Detroit, MI · On-site

$124K - $280K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You utilize your proficiency in MDM platforms and data management to drive client success and develop top-performing, diverse teams. Responsibilities - Architect and manage master data management ...

Citizens

Private Client Relationship Manager

Troy, MI · On-site

As a Citizens Private Client Relationship Manager (PCRM) , you will engage directly with our ... Measures of Success include * Growth in net new investment assets in collaboration with Wealth ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Rochester, MI

Client Success Manager information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do client success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client success manager in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Rochester, MI look for?

The top searched job categories for Client Success Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Client Success Manager jobs?

Cities near Rochester, MI with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Client Account Representative

Limitless East Marketing

Detroit, MI • On-site

$67K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Company Description

About Us

At Story Lane Box, we believe that powerful stories drive powerful business connections. We are a strategic branding and storytelling agency committed to helping businesses communicate their identity with clarity, creativity, and purpose. Our collaborative team thrives on innovation, results-driven strategies, and long-term client success. As we expand our footprint in Detroit, we're looking for motivated professionals to grow with us.

Job Description

Job Description

We are seeking a dedicated and results-oriented Client Account Representative to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring that their expectations are met and exceeded through exceptional service and efficient project execution. Your ability to manage relationships, coordinate internal resources, and provide strategic input will be essential to driving long-term success.

Responsibilities

  • Serve as the liaison between clients and internal teams to ensure project alignment and satisfaction

  • Manage client accounts, including onboarding, updates, reporting, and follow-ups

  • Identify client needs and propose tailored solutions to meet business goals

  • Monitor account performance and resolve issues or concerns proactively

  • Maintain accurate records of client communications and agreements

  • Provide regular updates to senior management regarding client progress and opportunities

  • Support the implementation of client-focused strategies to drive retention and growth

Qualifications

Qualifications

  • Bachelor's degree in Business, Communications, Marketing, or a related field

  • 1-3 years of experience in client account management, sales, or customer-facing roles

  • Strong communication, organizational, and problem-solving skills

  • Ability to multitask and manage multiple accounts with attention to detail

  • Proficiency in Microsoft Office and basic CRM systems

  • Ability to work both independently and as part of a team

Additional Information

Benefits

  • Competitive salary: $67,000 - $70,000 annually

  • Opportunities for career growth and professional development

  • Comprehensive health, dental, and vision insurance

  • 401(k) with company match

  • Paid time off and holidays

  • Supportive and collaborative work environment

  • Regular team-building and development activities

Apply