Client Success Manager Jobs in Lancaster, SC (NOW HIRING)

Company Overview Our client is a rapidly growing nationwide logistics and supply chain services organization providing final mile delivery, middle mile transportation, warehousing, fulfillment, and storage solutions through an integrated platform across the United States. The organization is known for its strong service-oriented culture, commitment to operational excellence, and focus on delivering high-quality solutions to customers nationwide. The company values integrity, accountability, collaboration, and continuous improvement, fostering an environment where employees can make a meaningful impact while advancing their careers. Position Overview The Manager, Strategic Finance serves as a key strategic partner to the Chief Financial Officer, leading high-impact finance, accounting, revenue, and operational initiatives across the organization. Rather than overseeing a traditional department, this role is responsible for tackling the company’s most important financial and business challenges, building scalable solutions, and implementing sustainable processes that drive long-term results. This position offers a unique blend of technical accounting, financial analysis, revenue optimization, process improvement, systems transformation, and cross-functional project leadership. The ideal candidate thrives in fast-paced environments, enjoys solving complex business problems, and wants the opportunity to see projects through from concept to implementation. Working closely with Accounting, FP&A, Operations, Technology, Sales, and Client Success teams, this individual will influence decision-making through data-driven analysis, business insight, and execution excellence. What You'll Do Strategic Finance & Special Projects Partner directly with the CFO to lead high-priority finance and operational initiatives. Manage multiple concurrent projects spanning accounting, revenue, reporting, process improvement, and business analytics. Translate complex or ambiguous business challenges into actionable plans, documented solutions, and measurable outcomes. Deliver finalized work products including financial models, accounting analyses, reconciliations, business cases, reporting tools, and process improvements. Support acquisition diligence, financial integration activities, and strategic growth initiatives. Accounting & Financial Reporting Research, evaluate, and document technical accounting matters, including revenue recognition and acquisition-related accounting. Develop and enhance reserve, accrual, and financial reporting methodologies. Improve balance sheet account reconciliation processes and establish sustainable controls. Support monthly close processes, lender reporting requirements, and audit-related deliverables. Revenue Optimization & Billing Analysis Analyze disputed, aged, and uncollected receivables to assess revenue quality and collectability. Investigate billing discrepancies, payment disputes, deductions, and short-pay trends across customer accounts. Partner with Operations, Billing, and Technology teams to identify root causes and implement process improvements. Validate customer contract terms, pricing structures, and billing accuracy. Quantify revenue risk and provide actionable recommendations to finance leadership. Financial Analysis & Decision Support Build financial models and business cases for pricing initiatives, capital investments, operational decisions, and new business opportunities. Develop dashboards and performance reporting focused on collections, DSO, dispute trends, and revenue performance. Prepare executive-level reporting and insights for senior leadership, board members, and lenders. Analyze business performance and explain variances through volume, pricing, and mix analysis. Process Improvement & Systems Document and improve finance and accounting workflows to drive efficiency and consistency. Participate in ERP, billing, and reporting system implementations, upgrades, and enhancements. Identify automation opportunities within reporting, reconciliation, and analytical processes. Maintain strong governance over financial data, methodologies, and reporting standards. How Success Is Measured Successfully manages multiple high-priority workstreams simultaneously. Delivers accurate, actionable, and well-documented solutions that can be scaled and sustained. Builds credibility with stakeholders across departments through analytical rigor and execution. Drives measurable improvements in financial processes, reporting quality, and operational effectiveness. Maintains flexibility to shift priorities and address evolving business needs. Qualifications Required Bachelor's degree in Accounting, Finance, or a related discipline. 4+ years of experience in public accounting, consulting, corporate finance, accounting, or related project-based environments. Strong understanding of GAAP and financial reporting principles, including revenue recognition. Advanced Microsoft Excel skills and demonstrated financial modeling experience. Experience working with ERP systems such as NetSuite and related financial platforms. Proven ability to manage multiple projects and competing priorities simultaneously. Strong analytical, problem-solving, and process improvement capabilities. Excellent written and verbal communication skills, including presenting findings to senior leadership. Ability to influence outcomes and drive initiatives across departments without direct authority. Preferred CPA designation. Public accounting, advisory, transaction services, or consulting experience. Experience supporting private equity-backed or acquisitive organizations. Background in logistics, transportation, supply chain, or related industries. Experience with acquisition diligence, purchase accounting, and post-acquisition integration. Exposure to SQL, Power BI, Domo, Snowflake, or similar analytics tools. Experience supporting revenue assurance, credit risk, investor reporting, or business intelligence functions. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.