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Client Success Manager Jobs in Charleston, SC (NOW HIRING)

Blackbaud

Customer Success Manager, Corporate Impact

SC · Remote

$53K - $70K/yr

As a Customer Success Manager (CSM), you will play a pivotal role in this mission by serving as a strategic partner to our customers across the social good sector. You will guide them in leveraging ...

HABITNU

Partner Experience Manager

Charleston, SC · On-site

$100 - $130/hr

Improve workflows to enhance the overall partner experience What You Bring * 5+ years in partner management, client success, or healthcare operations * Strong communication, organization, and ...

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Client Success Manager information

See Charleston, SC salary details

$30.4K

$77.7K

$131K

How much do client success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success manager in Charleston, SC is $77,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $92,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Charleston, SC? The most popular types of Client Success jobs in Charleston, SC are:
What are popular job titles related to Client Success Manager jobs in Charleston, SC? For Client Success Manager jobs in Charleston, SC, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Charleston, SC look for? The top searched job categories for Client Success Manager jobs in Charleston, SC are:
What cities near Charleston, SC are hiring for Client Success Manager jobs? Cities near Charleston, SC with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Charleston, SC as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 65% In-person, and 35% Remote job distribution, with an average salary of $77,733 per year, or $37.4 per hour.

Client Success Manager | Remote, USA

Optiv Security, Inc.

Charleston, SC • Remote

Full-time

Posted yesterday

New

Job description

At Optiv, we're on a mission to help our clients make their businesses more secure. We're one of the fastest-growing companies in a truly essential industry. Join us.

The Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.

A strong command of security operations technical concepts and repeatable processes are required.

The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.

How you'll make an impact

  • Briefing new clients on operational execution and expected outcomes

  • Technical/tactical discussions on operational activities as they related to cyber threat actor operations

  • Provide Technical and Product Support for Managed Services

  • Provide Client product knowledge & support to encourage renewals

What we're looking for

  • Four-year degree in Cyber Security, Computer Science, Information Systems or related degree.

  • Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).

  • Knowledgeable of MITRE Attack Framework

  • Security+, or equivalent cyber security certification

  • Comfortable and knowledgeable with utilizing Copilot for all Microsoft Office products

  • Knowledgeable and experienced in creating AI agents

  • Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.

  • Strong presentation and verbal communication skills.

  • A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.

  • Must possess a high degree of initiative, motivation, and problem-solving skills

  • Ability to translate complex technical concepts into business risk and desired outcomes

  • Experience with cyber threat actor techniques, tactics, and procedures

  • Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.

  • Experience working with C-Suite executives, VPs or Directors.

  • Ability to build and nurture trusted relationships with clients and internally.

#LI-KG1

What you can expect from Optiv

  • A company committed to our inclusive value through our Employee Resource Groups

  • Work/life balance

  • Professional training resources

  • Creative problem-solving and the ability to tackle unique, complex projects

  • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.

  • The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy.By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view ourApplicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

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