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Client Success Manager Jobs in Gresham, OR (NOW HIRING)

UL Solutions

Customer Success Executive

Vancouver, WA · Hybrid

$148K - $182K/yr

Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce) * 7+ years in Customer Success, with 3+ years managing enterprise or strategic accounts ($150K+ ARR)

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... Drives net revenue retention consistently at or above 110% across the managed portfolio * Converts ...

Epiq

eDiscovery Client Services Manager

Beaverton, OR · Remote

$130K - $145K/yr

Accountable for the overall success of the Client Services team and customer satisfaction * Serves ... Manages and reports to clients on project budget, revenue forecasting, and financial status

Pwc

MDM Senior Architect-Senior Manager

Portland, OR

$124K - $280K/yr

You utilize your proficiency in MDM platforms and data management to drive client success and develop top-performing, diverse teams. Responsibilities - Architect and manage master data management ...

Trend

Account Manager

Vancouver, WA · On-site

$90 - $120/hr

As an Account Manager, you act as the main point of contact for buyers, ensuring accounts run ... Proactive mindset with a focus on account growth, optimization, and client success. Our company ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Gresham, OR

Client Success Manager information

See Gresham, OR salary details

$34.4K

$88K

$148.3K

How much do client success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client success manager in Gresham, OR is $87,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $104,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What cities near Gresham, OR are hiring for Client Success Manager jobs?

Cities near Gresham, OR with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Gresham, OR as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $87,996 per year, or $42.3 per hour.

Customer Success Executive

UL Solutions

Vancouver, WA • Hybrid

$148K - $182K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

UL Solutions rating

8.3

Company rating: 8.3 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

30th of 120 rated laboratories

Job description

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most important software customers. Works independently, with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR

software accounts as an executive-level customer advisor. Operates as a peer to senior customer leaders - building customer-specific ROI models, leading C-suite engagements, and driving net revenue retention through adoption, renewal, and expansion strategy. Sets the standard for strategic Customer Success delivery across the organization.

  • Bachelor's degree in business, finance, or related field 

  • Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce) 

  • 7+ years in Customer Success, with 3+ years managing enterprise or strategic accounts ($150K+ ARR) 

  • Demonstrated ability to build and defend financial ROI models with executive audiences 

  • Track record of net revenue retention at or above 110% across a managed strategic portfolio 

  • Proven executive engagement experience: comfortable leading conversations with CSOs, CQOs, COOs, and equivalent senior leaders 

  • Strong analytical skills - ability to translate data into strategic narrative and executive-grade communication 

  • Experience in B2B SaaS; familiarity with enterprise procurement and renewal cycles 

  • Strong mastery of corporate financial concepts; familiarity with Customer Success platforms (PlanHat, Gainsight, or equivalent) preferred 

What we offer:

Total Rewards:  We understand compensation is an important factor as you consider the next step in your career. The target annual pay range for this position is $148,500.00 - $182,250.00 which includes a base salary of $110,000. - $135,000. and 100% on target performance.  Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. 

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 2/17/27

#LI-JK3

#LI-Hybrid

  • Services a portfolio of 10-30 strategic accounts in the $150K-$1M+ ARR range, with full accountability for adoption, renewal, and expansion outcomes 

  • Builds and maintains customer-specific ROI models using the customer's actual operational and financial data; defends those models in executive forums 

  • Develops three-year customer success roadmaps tied to each customer's stated business transformation agenda 

  • Runs quarterly value reviews that quantify hard and soft value using the customer's own metrics as the benchmark - not product status updates 

  • Produces executive-ready value summaries that customers use internally to justify and expand their investment with UL Solutions 

  • Maintains VP-and-above relationships with a minimum of two executive contacts per account; cultivates at least one C-suite contact where possible 

  • Contributes to or Leads Periodic Business Reviews (PBRs) as strategic alignment sessions with customer executives, supported by Sales, Product, Customer Success, and other functions as needed 

  • Brings market intelligence, competitive benchmarks, and industry insight to customer executive conversations 

  • Coaches customer champions on building internal business cases for expanded investment and broader UL Solutions adoption 

  • Contributes to a proactive 12-24 month expansion roadmap for every account, in collaboration with Sales 

  • Drives net revenue retention consistently at or above 110% across the managed portfolio 

  • Converts satisfied customers into reference accounts, advisory board members, and case study participants 

  • Synthesizes usage data, NPS, support history, and customer business performance into a coherent, data-driven account strategy 

  • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices. 

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