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Client Success Manager Jobs in Edmonton, AB (NOW HIRING)

Long View Systems

Site Manager

Edmonton, AB · On-site

CA$80K - CA$100K/yr

Maintain a strong relationship with the assigned Manager, Client Success and the sales team within the branch * Interact with employees at the client site as well as with service desk team members ...

zag creative group inc.

Account Manager

Edmonton, AB · On-site

Passion for client success, business strategy, and continuous improvement. Primary Objective for This Position The Account Manager serves as the primary liaison between the agency and assigned ...

zag creative group inc.

Account Manager

Edmonton, AB · On-site

Passion for client success, business strategy, and continuous improvement. Primary Objective for This Position The Account Manager serves as the primary liaison between the agency and assigned ...

HUB

Private Client Account Manager

Edmonton, AB · On-site

The Private Client Account Manager has an impact on overall brokerage success by assisting in the achievement of client retention goals, effectively and consistently providing exceptional client ...

HUB

Private Client Account Manager

Edmonton, AB · On-site

The Private Client Account Manager has an impact on overall brokerage success by assisting in the achievement of client retention goals, effectively and consistently providing exceptional client ...

Litco Law

Client Experience Coordinator

Edmonton, AB · Hybrid

... of success only happens when you have amazing people on your team who are passionate about their ... Work independently, take initiative, and manage your responsibilities effectively with minimal ...

New

Litco Law

Client Experience Coordinator

Edmonton, AB · On-site

... of success only happens when you have amazing people on your team who are passionate about their ... Work independently, take initiative, and manage your responsibilities effectively with minimal ...

New

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Edmonton, AB

Client Success Manager information

See Edmonton, AB salary details

$24K

$60.9K

$101K

How much do client success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client success manager in Edmonton, AB is $60,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,500.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Edmonton, AB?

The most popular types of Client Success jobs in Edmonton, AB are:

What job categories do people searching Client Success Manager jobs in Edmonton, AB look for?

The top searched job categories for Client Success Manager jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Client Success Manager jobs?

Cities near Edmonton, AB with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,889 per year, or $29.3 per hour.

Site Manager

Long View Systems

Edmonton, AB • On-site

CA$80K - CA$100K/yr

Full-time

Re-posted 14 days ago

Job description

Long View. A career that helps you get more out of life.
 
A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about providing solutions to clients and want to work for a company who has made a commitment to excellence?

We are looking for a dynamic and results-focused Site Manager for our Edmonton branch who will act as the engagement leader and service owner for a client or an assigned group of clients within the branch! You connect the client to Long View through your knowledge about the client's business and requirements, as well as your understanding of Long View capabilities, standards and communication channels. You are responsible for overall client experience with Long View services, driving client outcomes in a timely and proactive manner.

A Day in the Life:
  • Monitor service level agreement performance to ensure that Long View is meeting or exceeding our agreements, while constantly striving for excellence
  • Act as a managed services subject matter expert and primary Long View contact for the assigned clients to provide status updates, support escalations and communicate concerns or general service-related information
  • Maintain a strong relationship with the assigned Manager, Client Success and the sales team within the branch
  • Interact with employees at the client site as well as with service desk team members and project teams to help resolve issues or to introduce improvements
  • Own and enforce the accuracy of the subscribed services within the managed assets list
  • Safeguard the client infrastructure and data by understanding and complying with client access guidelines and process
  • Understand clients' backup and recovery requirements and communicate them to operations
  • Own the change request coordination and facilitation by reviewing risk, business outcome and schedule the timing of Request For Changes (RFCs), and manage the client approval process
  • Safeguard the clean state of operational documentation and upload to client document repository
  • Champion client-facing service transition activities and participate in transition of new or modified services
  • Prepare major incident reports and present to the client weekly or monthly as needed
  • Inform sales about any business opportunities that may arise within the client account
What You'll Bring:
  • 10 years' experience in a managed services, client engagement or IT site manager role
  • A technical foundation with a high-level understanding of the core technologies comprising the client infrastructure, which may include the following:
    • Windows server and Active directory
    • Virtualization (server, desktop, application)
    • Linux, UNIX server
    • Network infrastructure
    • Infrastructure security
    • Cloud technologies (Azure, Google or Amazon AWS)
    • Converged or Hyper-converged infrastructure
  • Ability and willingness be part of an on-call rotation and to act as the point of escalation to the team member on-call
  • A full understanding of the escalation process (how, when, what to expect, techniques)
  • Good understanding of the current state of the Managed Services portfolio, as well as operational and service management practices and processes 
  • Ability to understand client needs and translate them to effective solutions that deliver explicit business value
  • Ability to effectively communicate complex concepts and solutions to different audiences with different technical backgrounds and through various presentation formats
  • Strong knowledge of ITIL and Service Management fundamentals (Incident, Problem, Change, Asset Management)
What Makes You Extra Awesome:
  • ITIL or ITSM certifications
  • Experience with IT managed services, incident/problem management, service delivery
Why Work at Long View?
  • Career growth - Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
  • Interesting work - Be part of exciting projects while accessing all the latest technologies
  • Comprehensive benefits package from day one
  • Recognition programs
$80,455 - $100,570 a year
Expected Salary Range plus 10% variable earnings
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
To help streamline our hiring process, we may use AI-powered tools to support activities such as application review and interview evaluation. These tools assist our team but do not make hiring decisions. We encourage candidates to share their own experiences and perspectives throughout the process so we can get to know the person behind the application. We are committed to fair, transparent, and inclusive hiring practices. If you have questions or need accommodation at any stage, please contact us.
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