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Client Success Manager Jobs in Dacula, GA (NOW HIRING)

SiteCare

Client Success Advisor

Atlanta, GA · Remote

Our clients rely on us for hosting, website management, security, performance, accessibility, SEO, and ongoing development. We are building a dedicated Client Success function and this role is ...

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

Our clients rely on us for hosting, website management, security, performance, accessibility, SEO, and ongoing development. We are building a dedicated Client Success function and this role is ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... Someone who can anticipate client needs, drive platform adoption, and operate as the trusted ...

Visa

Sr.Consultant, Client Success

Atlanta, GA · On-site

The role requires a high level of professionalism, leadership, and interpersonal skills to manage ... Ensure Client operational goals and success metrics for their overall Visa product landscape are ...

NPHub LLC

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... Someone who can anticipate client needs, drive platform adoption, and operate as the trusted ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... Someone who can anticipate client needs, drive platform adoption, and operate as the trusted ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... Someone who can anticipate client needs, drive platform adoption, and operate as the trusted ...

Visa

Sr. Consultant, Client Success

Atlanta, GA · On-site

The role requires a high level of professionalism, leadership, and interpersonal skills to manage ... Ensure Client operational goals and success metrics for their overall Visa product landscape are ...

Oracle Defunct

Customer Success Manager

Atlanta, GA · On-site

$33.65 - $63.65/hr

The Customer Success Manager oversees customer experience through the customer lifecycle and is ... S. based or U.S. customer or client-facing roles may be required to comply with applicable ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect ... a related client-facing role * Prior experience in an onboarding or implementation role

Valsoft Services

Customer Success Manager

Duluth, GA · On-site

The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Dacula, GA

Client Success Manager information

See Dacula, GA salary details

$29.9K

$76.4K

$128.8K

How much do client success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client success manager in Dacula, GA is $76,430.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Dacula, GA?

The most popular types of Client Success jobs in Dacula, GA are:

What job categories do people searching Client Success Manager jobs in Dacula, GA look for?

The top searched job categories for Client Success Manager jobs in Dacula, GA are:

What cities near Dacula, GA are hiring for Client Success Manager jobs?

Cities near Dacula, GA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Dacula, GA as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $76,430 per year, or $36.7 per hour.

Client Success Advisor

SiteCare

Atlanta, GA • Remote

Full-time

Re-posted 16 days ago

Job description

About SiteCare

SiteCare is a managed WordPress services company serving mid-market and Enterprise clients. Our clients rely on us for hosting, website management, security, performance, accessibility, SEO, and ongoing development. We are building a dedicated Client Success function and this role is central to that effort.

Role Summary

The Client Success Advisor owns the ongoing relationship for a portfolio of clients. This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability.

Responsibilities

  • Own and manage a portfolio of high-value client accounts.
  • Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO.
  • Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work.
  • Monitor client consumption relative to plan scope. Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage.
  • Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress.
  • Hold delivery teams accountable on quality and timeliness. Flag risks early and escalate directly before issues surface in client-facing meetings.
  • Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments.
  • Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets.
  • Coordinate with delivery, support, and development teams on larger engagements. Maintain ownership of the client relationship throughout.
  • Act on tier upgrade signals surfaced by the support team. Convert qualified opportunities.

Qualifications

  • 4+ years managing client relationships in a B2B services or agency environment.
  • Strong experience with WordPress and web technology services, and their impact on client KPIs (ie. understanding how improving site organization can improve lead generation).
  • Demonstrated ability to identify and close account expansion opportunities.
  • Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades.
  • Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention.
  • Ability to work across teams and step into active colleague workflows when the client situation warrants it.
  • Strong remote communication skills. Able to build trust and manage relationships without in-person interaction.
  • Comfortable operating in a role with evolving structure. This function is new and the successful candidate will help define it.

Key Performance Indicators

  • Client retention rate within assigned portfolio.
  • Account expansion revenue against targets.
  • Tier alignment accuracy across portfolio.
  • Proactive anticipation of client needs and risks.
  • Client satisfaction and relationship health scores.
  • Internal escalation rate and resolution effectiveness.

Working Conditions

  • Fully remote position.
  • Must be available during US business hours.
  • Travel not anticipated.

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