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Client Success Manager Jobs in Canton, GA (NOW HIRING)

ITA Group Inc

Client Success Manager

Atlanta, GA · On-site

About the Role We're looking for a proactive, strategic Client Success Manager to support clients using ITA Group's employee experience, recognition and engagement technology platform. In this role ...

Origami Risk LLC

Client Success Manager

Atlanta, GA

Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of a portfolio of clients, ensuring strong adoption of the Origami platform and measurable ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of a portfolio of clients, ensuring strong adoption of the Origami platform and measurable ...

Origami Risk LLC

Client Success Manager

Atlanta, GA

Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of a portfolio of clients, ensuring strong adoption of the Origami platform and measurable business ...

Waystar

Client Success Manager

Atlanta, GA · On-site

ABOUT THIS POSITION A Waystar Client Success Manager (CSM) must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients ...

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding ...

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site +1

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding ...

Patientco

Client Success Manager

Atlanta, GA

ABOUT THIS POSITION A Waystar Client Success Manager (CSM) must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients ...

Fetcherr

Client Success Manager

Atlanta, GA · On-site

We're is seeking a highly motivated and client-focused Client Success Manager to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary ...

Aderant

Associate Client Success Manager

Atlanta, GA · On-site

Aderant is seeking a Assoc. Client Success Manager Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional ...

Worldpay, Inc.

Client Success Manager II

Atlanta, GA · On-site

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures ...

FIS

Client Success Manager II

Atlanta, GA

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Canton, GA

Client Success Manager information

See Canton, GA salary details

$30.7K

$78.4K

$132.2K

How much do client success manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for client success manager in Canton, GA is $78,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,200.00 and $93,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Canton, GA look for? The top searched job categories for Client Success Manager jobs in Canton, GA are:
What cities near Canton, GA are hiring for Client Success Manager jobs? Cities near Canton, GA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Canton, GA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $78,428 per year, or $37.7 per hour.

Client Success Manager

ITA Group Inc

Atlanta, GA • On-site

Full-time

Posted 10 days ago

Job description

About the Role

We're looking for a proactive, strategic Client Success Manager to support clients using ITA Group's employee experience, recognition and engagement technology platform.

In this role, you'll manage a portfolio of clients and serve as their trusted advisor throughout the client journey. You'll help organizations maximize adoption, analyze engagement trends, troubleshoot issues, identify growth opportunities and ensure clients achieve their employee engagement goals.

We're seeking someone with experience in SaaS client success who understands how to manage client health, drive product adoption, leverage data to make recommendations and partner with cross-functional teams to deliver an exceptional client experience. If you enjoy building relationships, solving problems, analyzing data and helping clients get the most value from technology, we'd love to talk with you.

What You'll Do

Own Client Relationships

  • Serve as the primary point of contact for a portfolio of clients.
  • Build trusted relationships with HR leaders, employee experience teams, program administrators and executive stakeholders.
  • Guide clients through their client journey, from implementation through renewal.
  • Conduct regular client meetings, business reviews and strategic planning discussions.
  • Act as an advocate for your clients while balancing business priorities and platform capabilities.

Drive Customer Success and Platform Adoption

  • Monitor customer health, engagement and adoption metrics to identify risks and opportunities.
  • Proactively engage clients when participation, recognition activity or platform utilization trends change.
  • Use customer data and platform insights to make recommendations that improve employee engagement and program performance.
  • Help clients develop strategies to increase employee participation, manager engagement and overall platform value.
  • Partner with clients to achieve business outcomes and demonstrate return on investment.

Troubleshoot and Solve Problems

  • Investigate and resolve client issues related to platform functionality, configuration and adoption.
  • Partner with Product, Development and Technical Support teams to address client concerns.
  • Document, escalate and track bugs and enhancement requests.
  • Communicate technical concepts clearly to both technical and non-technical audiences.
  • Navigate ambiguity and independently drive issues toward resolution.

Leverage Data and Insights

  • Analyze usage, recognition activity, participation trends and engagement metrics.
  • Translate data into actionable recommendations for clients.
  • Prepare and deliver executive-ready reports and Quarterly Business Reviews (QBRs).
  • Identify opportunities to improve client engagement, retention and long-term success.

Create Client-Facing Resources

  • Develop client communications, training materials, support documentation, tutorials and best-practice resources.
  • Help clients educate employees and leaders on platform features and functionality.
  • Support change management and adoption initiatives within client organizations.

Support Retention and Growth

  • Monitor account health and proactively address risks.
  • Partner with Sales and leadership teams on renewals, expansions and cross-sell opportunities.
  • Help ensure clients continue to see measurable value from their investment with ITA Group.
  • Contribute to client retention and long-term account growth.

What We're Looking For

Required Qualifications

  • 3+ years of experience in Customer Success, Client Success, Account Management, Customer Experience or a related client-facing SaaS role.
  • Experience managing a portfolio of business clients.
  • Strong analytical skills and ability to interpret data and trends.
  • Experience using customer data, adoption metrics, account health indicators, or usage analytics to make recommendations and drive client outcomes.
  • Experience conducting business reviews and presenting recommendations to clients.
  • Strong problem-solving and troubleshooting abilities.
  • Exceptional written and verbal communication skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience within SaaS, HR technology, employee engagement, recognition, rewards or employee experience platforms.
  • Experience with Totango, Gainsight, ChurnZero or similar tools.
  • Experience using CRM systems such as Salesforce or HubSpot.
  • Familiarity with ticketing and development workflows including Jira or similar tools.
  • Experience creating training content, support documentation or client-facing resources.
  • Experience working with product, development or technical support teams.

Success in This Role

The ideal candidate is:

  • Proactive
  • Curious and analytical
  • Comfortable with ambiguity
  • Technically savvy without needing to be a developer
  • Skilled at building relationships and influencing stakeholders
  • Able to translate data into meaningful business recommendations
  • Motivated by helping clients achieve measurable results