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Client Success Manager Jobs in Bothell, WA (NOW HIRING)

Humanly

Customer Success Manager

Seattle, WA · On-site

$100K - $110K/yr

The Role We're looking for a Customer Success Manager to partner with recruiting leaders, talent acquisition teams, and hiring organizations as they transform their hiring processes using Humanly.

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Manage projects by creating implementation work-plans, facilitate status calls that drive ... Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Avante

Customer Success Manager

Seattle, WA

The Role We're looking for an experienced Customer Success Manager to own a portfolio of customers post-launch. In this role, you're the strategic partner for our customers to ensure they see ongoing ...

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... client objectives. · Lead strategic onboarding tied to each client's event calendar and ...

Zenoti

Senior Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Bothell, WA

Client Success Manager information

See Bothell, WA salary details

$36.3K

$92.9K

$156.5K

How much do client success manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for client success manager in Bothell, WA is $92,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,700.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Bothell, WA look for? The top searched job categories for Client Success Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Client Success Manager jobs? Cities near Bothell, WA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Bothell, WA as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $92,856 per year, or $44.6 per hour.
Customer Success Manager

Customer Success Manager

Humanly

Seattle, WA • On-site

$100K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

About Humanly
Humanly builds AI-native hiring software that turns recruiting from a reactive scramble into a predictable system. Built for hourly, frontline, and high-volume hiring, we don't just give teams tools - we deliver pre-vetted, ready-to-hire candidates on demand. Our AI conducts over 9,000 interviews a day for hundreds of customers, including Microsoft, Domino's, MGM Resorts, and Massage Envy.
We recently closed a $25M Series B, and we're using it to accelerate what's already working: expanding the platform, growing the team, and deepening our reach with the companies who rely on us. Headquartered in Bellevue, WA with a team that spans the globe, we're at the stage where the foundation is built, the momentum is real, and the ceiling is wherever we decide to put it.
We call ourselves Human Beans. We take ownership, move fast, and care about doing the right thing - for our customers, for candidates, and for each other. AI is core to what we build, and we're intentionally building a workplace where it's embedded in how we work too. We know the future is changing, and we're changing with it. If that's the kind of place where you do your best work, we'd love to meet you.
The Role
We're looking for a Customer Success Manager to partner with recruiting leaders, talent acquisition teams, and hiring organizations as they transform their hiring processes using Humanly.
This role sits within our Customer Success team and owns a portfolio of mid-market customers. You'll act as a strategic advisor, helping customers achieve hiring outcomes, drive adoption, and maximize the value they receive from Humanly's solutions.
This is not just a Customer Success role. We are looking for someone who understands recruiting operations and can have meaningful conversations with recruiters, talent leaders, and executives about hiring challenges, workflow optimization, candidate experience, and business outcomes.
You'll work closely with our Product, Support, Implementation, and Growth teams while serving as the primary advocate for your customers. As Humanly continues to scale, you'll have the opportunity to help shape our customer success processes, best practices, and customer engagement strategy.
Why are we excited about this role?
Humanly is entering a new phase of growth, serving increasingly sophisticated recruiting organizations with complex hiring needs. Our customers expect more than software, they expect expertise, guidance, and partnership.
This role sits at the center of that mission.
The right person will help recruiting teams modernize how they hire, leverage AI responsibly, and achieve measurable recruiting outcomes. You'll directly influence customer retention, adoption, expansion, and product feedback while building trusted relationships with some of the most innovative talent acquisition teams in the market.
What You'll Do
Customer Relationship Management
  • Own a portfolio of mid-market customer accounts and serve as their primary strategic contact.
  • Build trusted relationships with recruiters, recruiting leaders, operations teams, and executive stakeholders.
  • Lead regular customer meetings, business reviews, and strategic planning discussions.
  • Advocate for customer needs internally across Product, Support, Engineering, and Revenue teams.
Adoption & Customer Outcomes
  • Drive adoption and utilization of Humanly's products across customer organizations.
  • Help customers establish success metrics and achieve measurable business outcomes.
  • Monitor customer health and proactively identify risks, opportunities, and engagement trends.
  • Deliver training, enablement, and change management support to ensure long-term customer success.
Strategic Consulting
  • Understand customer hiring workflows, recruiting challenges, and business objectives.
  • Analyze customer usage data and hiring performance metrics to identify optimization opportunities.
  • Prepare and deliver Quarterly Business Reviews (QBRs) and executive presentations.
  • Share recruiting best practices and industry insights that help customers improve hiring outcomes.
Retention & Growth
  • Own customer retention and renewal outcomes for your portfolio.
  • Identify cross-sell expansion opportunities and partner with our Growth team when appropriate.
  • Strengthen executive relationships that support long-term customer partnerships.
  • Gather and communicate customer feedback to influence product direction and roadmap discussions.
What You'll Bring
3+ years of customer-facing experience
  • Experience in Customer Success, Talent Acquisition, Recruiting Operations, Staffing, HR Technology, or a related field where you've managed relationships and driven business outcomes.
Recruiting or HR Technology expertise
  • You understand recruiting workflows, hiring processes, candidate experience, and the challenges faced by modern talent acquisition teams. A former TA practitioner would be great!
Strategic customer management experience
  • You've successfully managed a portfolio of customers, built executive relationships, and guided organizations through adoption, change management, and growth initiatives.
Strong communication and presentation skills
  • You are comfortable leading executive conversations, facilitating business reviews, presenting data-driven insights, and influencing stakeholders.
Analytical mindset
  • You can interpret customer data, identify trends, and translate metrics into actionable recommendations for customers.
AI fluency in your own work
  • You're already leveraging AI tools to improve productivity, communication, research, analysis, and customer engagement-not just curious about AI, but actively using it.
Builder's mentality
  • You thrive in growing organizations and enjoy helping create processes, playbooks, and best practices. You see opportunities for improvement and take ownership of making things better.
Customer-first mindset
  • You genuinely enjoy helping customers succeed and balancing customer needs with business objectives.
Even Better
  • Experience working at an ATS, recruiting technology, HR technology, or staffing company.
  • Experience as a recruiter, recruiting manager, recruiting operations leader, or talent acquisition leader.
  • Experience managing SaaS renewals, customer health programs, or expansion opportunities.
  • Familiarity with CRM systems, customer success platforms, and business intelligence tools.
  • Experience supporting mid-market and enterprise customers.

Ideal Backgrounds: Recruiter, Recruiting Manager, Talent Acquisition Partner, Recruiting Operations, Staffing Leader, HR Tech Customer Success Manager.
What We Offer
  • Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape
  • Competitive compensation + equity
  • Company sponsored medical, dental, and vision plans for employees
  • Learning & development stipend
  • Wellness stipend
  • 401(k) program
  • 12 weeks fully paid parental leave
  • Flexible PTO
  • Recognition programs and prizes
  • Company retreats and team building events!

Apply