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Client Success Manager Jobs in Spokane Valley, WA

NAC Architecture

Project Manager

Spokane, WA · On-site

$90K - $117K/yr

... client success. What You'll Do • Lead projects through all phases-from planning and design ... manage project schedules, budgets, scopes, and work plans. • Guide and support project teams ...

NAC Inc

Project Manager

Spokane, WA · On-site

$90K - $117K/yr

Project Manager - Lead Projects, Shape ImpactWho We Are At NAC, we design environments where people ... and client success. What You'll Do * Lead projects through all phases--from planning and design ...

NAC Architecture

Project Manager

Spokane, WA

$90K - $117K/yr

... and client success. What You'll Do Lead projects through all phases-from planning and design ... Develop and manage project schedules, budgets, scopes, and work plans. Guide and support project ...

NAC Architecture

Healthcare Project Manager

Spokane, WA · On-site

$90K - $117K/yr

... and client success. What You'll Do Lead projects through all phases-from planning and design ... Develop and manage project schedules, budgets, scopes, and work plans. Guide and support project ...

NAC Architecture

Healthcare Project Manager

Spokane, WA · On-site

$90K - $117K/yr

... client success. What You'll Do • Lead projects through all phases-from planning and design ... manage project schedules, budgets, scopes, and work plans. • Guide and support project teams ...

NAC Inc

Healthcare Project Manager

Spokane, WA · On-site

$90K - $117K/yr

... and client success. What You'll Do * Lead projects through all phases--from planning and design ... Develop and manage project schedules, budgets, scopes, and work plans. * Guide and support project ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Spokane Valley, WA

Client Success Manager information

See Spokane Valley, WA salary details

$32.5K

$83.1K

$140.1K

How much do client success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client success manager in Spokane Valley, WA is $83,149.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Spokane Valley, WA?

The most popular types of Client Success jobs in Spokane Valley, WA are:

What cities near Spokane Valley, WA are hiring for Client Success Manager jobs?

Cities near Spokane Valley, WA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Spokane Valley, WA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $83,149 per year, or $40 per hour.

Client Success Manager

Hargrove Management Services Organization Inc

Spokane, WA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

About the Company

Hargrove Management Services Organization, Inc is a leading national law firm support company dedicated to collaborating with Hargrove Firm, a highly esteemed estate and tax planning firm based in Louisville, Kentucky. Together, we strive to make a difference in the lives of our clients by offering top-notch, efficient support to our team of exceptional lawyers. We are committed to delivering excellence in every aspect of our work.

About the Role

The Client Success Manager is responsible for delivering a high-quality, end-to-end client experience throughout the estate planning process. This role serves as the primary point of contact for clients referred by financial advisors, ensuring each engagement is handled with professionalism, clarity, and efficiency.


Acting as the central coordinator across clients, advisors, attorneys, and internal teams, the Client Success Manager ensures that every estate plan progresses smoothly—from initial intake through final document execution. The role requires strong organizational skills, sound judgment, and the ability to manage multiple workstreams while maintaining a consistent, high-touch client experience.


Key Focus Areas


Client Experience & Relationship Management

  • Build trust with clients by providing clear guidance, timely communication, and a professional, supportive experience
  • Ensure clients understand each step of the estate planning process and feel confident in their decisions
  • Represent both the firm and the referring advisor with a high standard of care and responsiveness


Process Ownership & Execution

  • Manage the full lifecycle of client engagements, ensuring all steps are completed accurately and on time
  • Coordinate across advisors, legal teams, and clients to maintain alignment and avoid delays
  • Monitor progress, follow up proactively, and keep all parties informed of status and next steps
  • Maintain accurate client records and documentation within internal systems
  • Identify inefficiencies or friction points and contribute to process improvements
  • Ensure compliance with internal standards and service expectations


Cross-Functional Collaboration

  • Partner closely with attorneys, paralegals, and internal teams to deliver a seamless experience
  • Escalate complex questions or issues appropriately while maintaining client confidence
  • Contribute to a collaborative, team-oriented environment where information is shared and processes are continuously refined


What Success Looks Like

  • Clients move efficiently from intake to signed documents with minimal friction
  • High client satisfaction and positive feedback
  • Strong conversion rates from referred clients
  • Clear, consistent communication across all stakeholders
  • Reliable execution with minimal errors or delays


What You Bring

  • 3+ years in client success, support, or client-facing ops
  • Extreme attention to detail (you catch what others miss)
  • Clear, confident communication—written and verbal
  • Ability to juggle multiple clients and priorities without dropping the ball
  • Comfort working with tech and collaborating across legal + technical teams
  • Proficiency with Microsoft Office (Excel, OneNote, etc.)
  • Experience with CRMs and scheduling tools
  • Team-first mindset—you collaborate, communicate, and grow with the team


What You’ll Get

  • Full-time Employment
  • 401k with competitive matching
  • Medical, Dental, & Vision Insurance
  • Paid-Time Off
  • Fun coworkers and growth potential!


Hargrove Management Services Organization, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We are committed to fostering an inclusive, respectful workplace where everyone can thrive.