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Client Success Manager Jobs in Bellingham, WA (NOW HIRING)

Place

Customer Success Manager (Brivity)

Bellingham, WA · On-site

$24 - $26/hr

Customer Success Manager (Brivity) Bellingham, WA Your Opportunity At PLACE, we're building a category-defining company at the intersection of real estate, technology, business services, and the ...

Kam-Way Transportation Inc

Account Executive

Blaine, WA · On-site

Managing a team and reporting directly to Customer Success Manager, this role will be responsible ... Manage the entire sales cycle from finding a client to securing a deal. * Ability to input loads ...

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Client Success Manager information

See Bellingham, WA salary details

$33.8K

$86.3K

$145.5K

How much do client success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client success manager in Bellingham, WA is $86,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $102,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Bellingham, WA look for? The top searched job categories for Client Success Manager jobs in Bellingham, WA are:
What cities near Bellingham, WA are hiring for Client Success Manager jobs? Cities near Bellingham, WA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Bellingham, WA as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $86,337 per year, or $41.5 per hour.

Customer Success Manager (Brivity)

Place

Bellingham, WA • On-site

$24 - $26/hr

Other

Retirement, PTO

Re-posted 17 days ago

Job description

Customer Success Manager (Brivity)

Bellingham, WA

Your Opportunity

At PLACE, we're building a category-defining company at the intersection of real estate, technology, business services, and the consumer. As a profitable, hypergrowth startup on the path to an IPO, our standards are high, our team is scrappy, and our commitment is to execute the best work of our lives.

This is your chance to be the reason our customers win. As our Customer Success Manager for Brivity, you'll partner with the Success Team Lead to own a portfolio of accounts, drive measurable outcomes, and deliver a customer experience that sets the standard for what great looks like. If you lead with empathy, thrive on accountability, and believe that customer success is a growth strategy, this is your place.

Success Team Lead

What You're Great At

You are a relationship builder who holds yourself accountable to outcomes, not just activity. You communicate with clarity and warmth, and you know how to navigate a difficult conversation without losing the customer. You're organized enough to manage a large book of accounts without dropping the ball, and sharp enough to spot patterns in feedback before they become bigger problems. You thrive in fast-moving environments, stay calm under pressure, and you're always looking for a better way to do things. You don't wait to be told what needs fixing. You own it.

What You'll Do

  • Own a portfolio of large accounts as the primary point of contact, driving ongoing engagement, retention, and customer satisfaction.
  • Consistently meet and exceed KPIs related to customer engagement, retention, and satisfaction scores.
  • Proactively identify and reach out to unresponsive or at-risk accounts to drive re-engagement and reduce churn before it happens.
  • Conduct regular scorecard reviews and use the results to guide strategic, personalized outreach.
  • Manage and resolve training tickets in the success queue from intake through close, independently owning every step of the process.
  • Lead and co-pilot office hours sessions, providing live product support and guidance that customers actually look forward to attending.
  • Develop deep expertise across all Brivity tools including CRM, CMA, Marketer, Website, Go App, and Kwkly.
  • Maintain accurate, up-to-date customer records in HubSpot with consistency and care.
  • Surface patterns and process improvement opportunities to your supervisor and director to continuously elevate the customer experience.
  • Create and maintain clear process and training documentation that makes the whole team better.
  • Handle customer complaints with professionalism and composure, following established communication guidelines while always advocating for the best outcome.

What You Bring

  • Well-developed verbal and written communication skills, professional, clear, and adaptable to any audience.
  • Proven ability to manage a large book of accounts simultaneously without losing attention to detail.
  • Strong organizational and prioritization skills with the ability to triage by urgency and impact in real time.
  • A sharp eye for patterns across customer feedback and support data.
  • A coachable, resilient mindset and comfort working through ambiguity without losing momentum.
  • Experience in a customer-facing role, ideally in SaaS or tech. Real estate industry knowledge is a bonus.

Why PLACE

We believe people do their best work when they're trusted, supported, and surrounded by others who are equally driven. That's why this role includes a "work from the PLACE you work best" approach, at home, in an office, or on the move. Our competitive benefits include PTO as needed, comprehensive insurance coverage, a 401(k) match, stock option grants, and a stock purchase plan. Every team member is an owner, building the PLACE they are proud to call "my company."

Salary: $24-26 per hour

Location: This is an office role in Bellingham, WA.

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